Larina Wright

410-***-**** • ad4lvg@r.postjobfree.com

Professional Summary

Highly personable and diligent Individual seeking rewarding position to utilize years of wonderful Customer Service skills. Result-oriented and intelligent professional with a high degree of organizational, and excellent analytical and problem-solving skills. Hardworking with exceptional judgment, analytical and computer savvy skills seeking a position with career advancement opportunities. Process the ability to build strong customer relations with the competence to verbally communicate in a multitasking environment. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls, while handling in-person inquiries from clients and colleagues. Familiar with major computer software and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company.

Key Qualifications

●Ability to interact successfully with the public.

●Ability to perform effectively despite sudden deadlines and changing priorities; maintain personal composure in high stress situations.

●Ability to work under pressure and react effectively to emergency situations. ● Superb written and verbal skills.

●Teamwork.

●HIPPA Knowledge.

●Typing Skills.

●Strong work ethic.

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Work Experience

Kelly & Associates January 2020 – present

Customer Service Representative

●Manage large amounts of incoming phone calls.

●Generate sales leads.

●Identify and assess customers’ needs to achieve satisfaction.

●Build sustainable relationships and trust with customer accounts through open and interactive communication.

●Provide accurate, valid and complete information by using the right methods/tools.

●Meet personal/customer service team sales targets and call handling quotas.

●Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

●Keep records of customer interactions, process customer accounts and file documents. ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers.

Baltimore Gas & Electric December 2017 - January 2020

Customer Service Lead ll

●Participate in training classes, client meetings, and attend webinars to stay on top of client knowledge, customer acquisition, and company sales initiatives.

●Work directly with consumers to target their needs and wants and recommend products, services, or sales promotions that will exceed their expectations.

●Learn all client product knowledge and be able to answer consumer questions, overturn objections, and close a sale if needed.

●Up-sell and recommend extra products and services that may benefit the consumer as well as increase sales margins for our clients.

●Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines.

●Contribute ideas on how to better processes and increase customer retainment to sales management.

Collateral Services January 2012 - December 2017

Administrative Assistant

●Answer and transfer phone calls, screening when necessary.

●Welcome and direct visitors and clients.

●Maintain filing systems as assigned.

●Retrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when needed.

●Respond to and resolve administrative inquiries and questions.

●Coordinate and schedule travel, meetings, and appointments for managers or supervisors.

●Prepare agendas and schedules for meetings.

●Record and distribute minutes or other records for meetings.

●Maintain office supplies and coordinate maintenance of office equipment.

●Maintain a system for recording expenses and the use of petty cash. ● Perform other related duties as assigned.

Ranstad June 2008 - January 2012

Receptionist

●Serve visitors by greeting, welcoming, and directing them appropriately.

●Notify company personnel of visitor arrival.

●Maintain security and telecommunications system.

●Informs visitors by answering or referring inquiries.

●Direct visitors by maintaining employee and department directories.

●Maintain security by following procedures, monitoring logbook, and issuing visitor badges.

●Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.

●Keep a safe and clean reception area by complying with procedures, rules, and regulations.

●Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

●Contribute to team effort by accomplishing related results as needed.

St Joseph Hospital June 2005 - June 2008

Front Desk Clerk

●Greet patients and check them in.

●Collect co-pays or fees due, post them to patient accounts.

●Update patient insurance information and verify insurance coverage.

●Ensure all supporting documentation is accurately uploaded and attached to the patients file.

●Answer phones, route calls, take messages.

●Schedule follow up appointments, hand cancellations and reschedule of appointments ● Ensure patients are aware of preparatory and safety protocols for their visit.

Education

Northwestern High School June 2005 High School Diploma

●Graduated with a 3.1 GPA.

●Concentration in Technology. ● Dean’s scholarship Recipient.

●Perfect Attendance.

References

Available upon request.

Contact this candidate