TAMMY

MILLER

ad4lt3@r.postjobfree.com

540-***-****

Timberville, VA 22853

Bold Profile

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY

Harrisonburg Rockingham Community Service Board - Crisis Specialty Unit

Harrisonburg, VA • 03/2013 - Current

WORK HISTORY

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Demonstrated leadership by making improvements to work processes and helping to train others

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Prioritized and organized tasks to efficiently accomplish service goals.

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• Identified needs of customers promptly and efficiently. Planned and completed group projects,working smoothly with others.

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Maintained updated Knowledge through continuing education and advanced training

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Provided excellent service and attention to customers when face-to-face or through phone conversations.

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Approached customers and engaged in conversation through use of effective interpersonal and people skills.

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Displayed strong telephone etiquette, effectively handling difficult calls.

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Recognized by management for providing exceptional customer service.

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Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

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Developed individualized treatment plans for patients in collaboration with mental health professionals.

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Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

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Administered medications to relieve symptoms and monitor effects on clients.

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Assisted patients in developing healthy coping skills through skill- building exercises and guided practice scenarios tailored to individual needs.

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Contributed to a positive therapeutic environment by maintaining cleanliness, organization, and safety within the facility.

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Have been a Emergency Medical

Technician. i am trained in CPR. I

have worked with and taken care of

elderly people. I am a Medication

Technician I have been a mom and i

have done childcare. I have worked

with mental health patients.

SKILLS

• Dependable and Responsible

• Calm Under Pressure

• Flexible and Adaptable

• Research

• Multitasking

• Supervision and leadership

• Data Entry

Broadway High School

Broadway, VA • 07/1988

High School Diploma

EDUCATION

CERTIFICATIONS

• Licensed in CPR

I am licensed in giving

medication.

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CVS Pharmacy - Pharmacy Technician

Harrisonburg, VA • 03/2008 - 03/2013

Observed patient behavior patterns closely for any signs of regression or potential crises requiring immediate attention from clinical staff.

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Served as a liaison between patients and their healthcare providers by relaying relevant information about mental health status changes or concerns that arose during stabilization efforts.

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Promoted self-care activities among patients by leading recreational therapy sessions designed to foster relaxation and stress reduction techniques.

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Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

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Monitored patient behavior and immediately reported changes to supervising physician.

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Enhanced patient recovery by implementing individualized treatment plans and monitoring progress.

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Took and monitored vital signs, administered medications, and managed patient behavior.

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Applied de-escalation and limit-setting techniques to promote patient cooperation.

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Communicated effectively with both patients and their families, providing resources and guidance throughout the stabilization process.

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• Counseled and mentored clients on substance use and life choices. Delivered compassionate patient care, focusing on safety, comfort and emotional support.

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Implemented appropriate de-escalation techniques during crisis situations, preserving patient safety while mitigating risk to staff members.

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Provided ongoing encouragement and motivation to patients as they progressed toward stabilization goals, celebrating successes along the way.

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Performed scheduled patient safety checks and documented results to establish patients' well-being.

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Took patient blood pressure and pulse rate, reporting findings in health charts.

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Supported patient confidentiality in accordance with HIPAA regulations.

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Provided one-on-one support to patients experiencing emotional distress or behavioral issues, fostering stability and wellbeing.

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Participated in ongoing training opportunities to stay current on best practices in mental health care and crisis stabilization techniques.

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• Charted on each patient daily.

Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

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Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.

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Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

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• Managed opening and closing duties for pharmacy. Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

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• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

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Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

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• Counted and labeled prescriptions with correct item and quantity. Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

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Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.

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• Collected co-payments or full payments from customers. Resolved third-party billing, computer system and customer service issues.

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Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

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Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

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Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

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Answered incoming phone calls and addressed questions from customers and healthcare providers.

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• Entered and processed patients' prescriptions into internal system. Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

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