Catherine (KiKi) Culbert

**** **** ****** ******

#1903

Sherman, Texas 75092

ad4lsb@r.postjobfree.com

214-***-**** (personal cell)

OBJECTIVE:

To step up to the challenging position being offered, to utilize my Claims Adjuster/Specialist, Emergency and Disaster Management, Surge Capacity Force, Ombudsman and Disability Services training, and education in an environment that will benefit the safety of our community and improve the lifestyle of others.

EXPERIENCE:

State Farm Insurance Company (WCCS DEPLOYED)

Claims Specialist

10/10/2022-PRESENT

Current Adjuster Licenses held in Texas, CT, DE, FL, KY, LA, NH, NM, NC, OK, RI, SC, VT, WV, and WY.

As a claims adjuster, I write estimates for damages to the dwellings of our policy holders by in person inspections of the exterior and interior damages that have occurred due to weather catastrophes and disasters. I also consider the damages to real property within the dwelling, personal property and exterior damages beyond the actual dwelling structure.

The housing inspections are thoroughly sketched, documented and recorded using Xactimate software which is standard across the industry. I also interview the policy holders for an accurate description of any and all damages to the structure.

F.E.M.A. Department of Homeland Security

IA Applicant Services Program Specialist/Incident Management

-RESERVIST-

02/01/2022-present

Deployed upon declaration of disaster to serve the individual needs of traumatized survivors of disasters. Collect survivor information, provide the sequence of delivery for individual Housing, Other Needs Assistance, Small Business Administrative programs, streamline survivors expeditiously toward recovery phase. Provide referral agencies for disaster survivors. Guide and instruct survivors through the appeals process at Disaster Recovery Centers. NEMIS training and proficiency. Present a professional image while interfacing as a Speakers Bureau information representative during local community events. Experience creating documents that present daily number of applicants that are served at the Mobile Disaster Resource center.

DHS-Volunteer Force (Department of Homeland Security)

04-18-2022-07-15-2022 (Temporary 90-day deployment)

Volunteer from F.E.M.A./CPC Holding Point Person

Administrative duties, Warehousing, and Meal service-pickup and delivery of prescriptions from local CVS and Walgreens pharmacies verifications of medications received.

Transportation, packaging & delivery of USCIS documents/folders outside of internal site per CBP protocol.

Oversee Holding area consisting of Intake-Processing-Medical units and Juvenile sections for meal service. Average persons served per meal-1,982.

Trained volunteers to serve in holding areas.

Drafted and wrote The Holding SOP (Standard Operating Procedures) guidelines currently utilized for volunteers.

Choctaw Nation

Cage Cashier

11/22/2021-05/07/2022

Extensive training and experience in handling large volumes of cash amounts. Direct customer service and contact. Excellent oral and written communications. Verification of customers as needed. Quick mastery of computer programs needed for transactions. Applied knowledge of commonly used concepts and programs available to public.

Alliance Hospital

Community Services

Eligibility Screening Specialist

02/15/2021-11/22/2021

Daily I engage in providing patients with the resources that are needed to obtain medical care. I have been trained and certified with the Federal Marketplace as a Certified Application Counselor to assist patients in understanding new programs, taking advantage of consumer protections, navigating the health insurance system and finding and securing the most affordable insurance coverage. I also research and present patients with various avenues of local community and state resources including but not limited, to screening for Medicaid and Medicare eligibility and submission of applications. I daily interact with individuals that come into the hospital via the emergency room, inpatient care and for surgeries as well as expecting mothers and newborns and those that are indigent.

US Department of Commerce Census Bureau

Census Field Supervisor

02/10/2020-10/07/2020

As a Census Field Supervisor, I monitored the performance and progress of enumerators and resolved adverse field data collection situations. Verified and submitted payroll for my team members. I also facilitated the on-boarding process and conducted training sessions for new hire enumerators and to conduct interviews with respondents that did not complete the 2020 Census questionnaire. I set appointments to deliver census questionnaires working with Group Quarters and Community Service Based organizations. Conducted appointment and orientation sessions with organizations and businesses as well as administered the Oath of Office to enable authorized representatives to gather sensitive personal information. (Please Note that this employment was held concurrently from 02/10/2020-10/05/2020 with employment at both Jespy House and Raritan Valley Community College.)

Jespy House

10/2014-09/2020

Social Services Contractor-House Parent-Daily Living Skills Counselor- N.A.D.D.DSP Certification

Contracted to mentor, teach and counsel daily, Asperger -MI & DDD (Mental Illness & Duo Diagnosed Disabilities) Clients which includes but, is not limited to; cooking, laundry, grooming, transportation, and work readiness skills that assist clients to be independent at home and in their community, Menu planning, shopping, preparation and service for daily dinners for the entire residence by providing a nutritious, well-balanced meal. Researched for local community and state resources that would meet the needs of the clients. Train and co-ordinate various volunteers and aides that assist in client care. Observe and document that clients take daily medical prescriptions and provide evening house care and safety checks nightly. Daily written logs for each individual client are maintained using the Foothold Maintenance program and software. (Please note that employment was held concurrently with both the Department of commerce Census Bureau and Raritan Valley Community College from 02/10/2020-10/05/2020 and then again with Hope of the World from 01/201*-**-****.)

Raritan Valley Community College

Food Pantry Coordinator

8/2019-09/2020

Trained and scheduled volunteers to work in RVCC food pantry and complete the documentation to record the students and college staff who were food insecure and had need of groceries. Referred people to local community organizations that could assisted with necessary resources. Coordinated pick up of food supplies that were needed to restock food pantry shelves and kept documentation and inventory of food received and disbursed throughout the school semesters and especially during the COVID 19 pandemic. (Please note that employment was held concurrently with both The US Department of Commerce Census Bureau and Jespy House from 02/10/2020-10/05/2020.)

HOPE OF THE WORLD

Shipping and Receiving Manager

1/2017-3/2017

Processed and completed Compact Disc/Digital Video Disc /BOOK orders to be shipped nationally and international. Created shipping labels and printed accurate postage. Designed and created labels for Compact Disc ‘s and Digital Video Disc’s. (Please note that this employment was held concurrently with Jespy House.)

P B Disaster

Federal Contractor / Housing Inspector

9/2012- 9/2014

Contracted to assist Survivors of natural disasters, secure the necessary funding to complete renovations for homes to be habitable and domestically compliant after natural disasters through the claims process. Collaboratively work with the divisions of F.E.M.A. that provided services avenued through Individual Assistance -Other Needs Assistance -Public Assistance umbrellas of F.E.M.A.

Reported by documentation the detail of specific damages to the home. Inspections of the entire integrity of structure from the ground up externally and internally. (Please note that this employment was held concurrently with both The Fellowship Deaconry from 09/2012-10/2012 and also Jespy House from 10/2012-09/2014).

Fellowship Deaconry/ International Conference Center

Dining Manager/Meal coordinator, Nursey and after school care instructor, Hospitality Volunteer, Personal Caregiver to Deaconry Sisters

12/2012-10/2014

Managed and coordinated breakfast and lunch meals for over 365 local campers and 65 staff counselors from 14 different countries in the summer Camp Day Sunshine program. Trained and coordinated volunteers to serve meals, replenish 10 water coolers throughout the campus several times a day, provided the mid-meal snacks.

Welcomed guests and visitors (from 2 to 400) individually and in groups who came for retreats, conferences, and seminars nationally and internationally. Emceed the introduction of programs and tours, provided support services to administrative personnel by creating publications in Excel, Microsoft Word, Adobe, Windows, and teaching ESL classes. Hospitality services for guests, completed various assignments working in the capacity of kitchen personnel cooking, cleaning, and serving at banquets.

Nursery and after school care instructor for ages 2 months through 5 years. Personal Direct care Provider to 10 Octogenarian Evangelical Sisters assisting with transportation, and personal chef and meal planer. (Please note that employment was held concurrently with PB Disaster from 09/2012-10/2012.)

Department of Homeland Security/F.E.M. A

Human Resources/ Surge Capacity Force Specialist

5/2009-4/2012

Registered, mentored, trained, and deployed 1,136 federal volunteers from other DHS agencies to work collaboratively as specialists in Community Relations and Individual Assistance, External Affairs programs and to provide information on services and programs to survivors of disaster including the disability and functional needs programs to those in need.

Surge Capacity Force Specialist –Disaster Action Employee/Reservist DR-40`12 Sept-Dec 2011 for four declared disasters on east coast in a tri-state area stationed at HQ JFO Neptune, NJ under William Vogel and Dorothy Oher.

Assistant to the Deputy Director of IA, Funeral Services. ONA- Ran daily update situation reports for administration, sitreps, (situation updates) and compiled updated reports and personally walked funeral service request files for evaluation and approval to the FCO William Vogel and SEO for the state of NJ. Completed file reviews and contacted elderly and disability applicants regarding necessary paperwork needed to move files forward to receive Individual assistance from various benefit programs, services, technical assistance and to acquire equal access to federal, state and community services.

Graduate of the Center for Domestic Preparedness Anniston, Al (Fort McClellan) September 2010

in the first class of SCFS-DAE. Generalist training in over 30 various courses. Prepared to deploy upon declaration of natural, man-made, or terroristic disaster and declaration by the office of the president both nationally and internationally and provide equal access to survivors of disasters with disability and functional needs.

D.C.C.C.D. (North Lake College)

Disability Services Departmental Assistant

08/2006-08/2007

General office duties, telephone, and face to face interface with disability clients, met disability needs of students through department and community resources and referrals, advised disability clients with the registration of classes process and advisement in class selections pertaining to their individual degree plan, functional needs and administrative personnel. Helped to review files and obtain necessary documentation needed to receive benefits and obtain equal access to all programs according to the Americans with Disabilities act.

Journalism Departmental Assistant

08/2007-08/2008

Managed Santa/Blazer Bucks program benefiting the disability students and needy students, employees and community referrals for food, clothing and household items. We received donations from the community and set up a store, stock it, tracked inventory throughout the year and during the holiday season it was available to the students and staff to purchase Holidays items for their families including food, clothing, and presents. I authored articles and updates for the department. Staff writer-NEWS REGISTER and staff photographer, volunteer recruitment, project management and promotion.

FEMA (Homeland Security)

Disaster Action Employee (DAE) Reservist

09/2004-10/2004

Certified and trained to represent the President to the citizens of Florida as a Community Relations and Public Relations Official. Met the needs of the citizens of Florida in the areas of medical assistance, damages occurred by disasters, financial assistance transportation assistance, small business needs, shelter, and food assistance location of family members, relocation assistance. Deployed only upon Presidential declaration of disaster. Appointed as the P.R.O. (Public Relations Official) for the Atlanta 300.

EDUCATION & TRAINING:

Certified Marketplace Applications Counselor 05/2021

Eligibility Screening Services LLC. Oklahoma USCDOA470083

COVID-19 Contact Tracer Certification 11/2020 Association of State and territorial Health Officials and The National Coalition of STD Directors (NCSD)

Certified NADD-DSP (7/19/ 2019-7/1/2021) National Association for people with Developmental Disabilities and mental Health needs

Direct Support Professional Certification in Dual Diagnosis

Certified to provide services to individuals with intellectual and developmental disabilities co-occurring with mental illness.

Certified Mental Health First Aid (12/ 6/ 2017- 12/6 2020)

Certified to provide initial help to people experiencing depression, anxiety disorders, psychosis, and substance abuse use disorders.

Certified American Red Cross Adult First Aid/CPR/AED-BL (3/22/2020-3/22/2022)

Prepared to recognize and care for a variety of first aid, breathing, and cardiac emergencies involving adults, children and infants and meets OSHA/workplace requirements.

Certified Ombudsman/ Advocate for the Institutionalized Elderly for the

State of New Jersey (2015)

I am trained to go into an Institution and review care and programs as well as advocate on behalf of clients to state agencies and care giving institutions and providers on all issues of concern.

Certified Mediator DCCCD NLC-12/2006

Certified by Dallas Community College District to mediate and facilitate negotiation and settlement between disputing parties by providing direction and encouragement, working collaboratively with them to find creative ways to reach a mutually satisfying solution, typically a compromise.

Certified Citizens Emergency Response Team (C.E.R.T) 2003

Received award from Texas State Senate for thorough training in various aspects of disaster including, but not limited to, Triage, CPR, AED, First Aid, Psychological Repercussions, Morgue Set Up Utilization of Community Resources.

NJ Cannabis Certified 06/2020

Trained with the foundational knowledge of cannabis dispensary operations, protocols and

product variations.

Raritan Valley Community College

08/2019-01/2021

In progress

towards BA in Social Work/Psycho-Social Rehabilitation

Arkansas State University

01/2012-10/2012

Completed 12 credits towards BA in Social Work

North Lake College

(Dallas County Community College District) 06/06-12/2009

Completed 50 college credit hours

Double Major: Communications/ Public Relations & Psychology.

American Military University 08/07- 08/2008

Completed 15 credit hours

Double Major: Emergency Management & Mideastern Studies

East Texas State University (now Texas A&M) 09/1991-12/1993

Completed 22 Credit Hours

Double Major: Communications/ Public Relations & Psychology.

Eastfield College

(Dallas County Community College District) 05/1989-08/1991

Completed 42 Credit Hours

Double Major: Communications/ Public Relations & Psychology.

Irving Literacy Program

English as a Second Language/Basic Literacy Teacher (2002).

The Franklin Covey Institute

Certificate of Completion

Time Management/Office Managerial Skills (2001)

RELEVANT VOLUNTEER EXPERIENCE:

Personal Assistant to Dr. Ugoji Eze ESQ. of the United Nation (NGO)

3/2019-Present

Assisted Dr. Ugoji in researching and coordinating humanitarian relief programs that focused on the welfare of refugees, Climate change, and Human Trafficking Edited and created documentation as requested by Dr. Eze. Performed clerical and office duties

Alpha Phi Omega

V P of Service (1990)

Coordinated youth “at risk” intervention with students at a jr. high and high school level. Awarded a DSK (Distinguished Service Key Award by national office).

Awarded a certificate of recognition by The City of Dallas and from the Community Youth Task Force. Focus was to positively influence youth to remain in school and pursue a college education.

American Legion Post 218 active member, Irving, Texas 2008-2009

Presidential recognition for state newsletter 06/2009. Created, wrote and edited a new state newsletter. Assisted in Co-ordinating collections and donations for troops and family’s fulling computer requests.

Operation Texas Cares Board of Directors created and oversaw a network of volunteer agencies that would assist with donations of food, clothing and transportation to veterans and their families.

Student Leadership Institute of North Lake College, Irving, Texas 09/2006-present Member of the KBLZ radio staff and personality for Local/ Global news updates and reporting. Community and campus activities that promote networking resources for the benefit of the underprivileged and education opportunities for the denizens of Irving.

Irving Public Library Irving, Texas 08/2008-05/2009

Graphics Art teacher for elementary and secondary school ages. Second place winner of the community graphic arts bookmark contest.

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