Ludith Toussaint

*** ********** ***, ******** ** 07205

862-***-****

ad4lqb@r.postjobfree.com

PROFILE

Motivate Customer Service Representative / Call Center Associate with 6 + years of experience . Proficient in data entry / Capture information and process orders and service request.

EXPERIENCE

CALL CENTER ASSOCIATE, CONDUENT ;NEWARK, NJ — 2020-PRESENT Remote and in Office call center associate for NJ EZPASS / process customer tickets and violation payment / Account associate : Open new Account, overview and update on Old account / Assist with any payment on account.

CUSTOMER SERVICE ASSOCIATE /RECEPTIONIST, EXPRESS EMPLOYMENT PROFESSIONALS ; PARSIPPANY,NJ — 2018-2020

Remote call center representative for NJ-211 homeless hotline / Covid hotline . Inbound and outbound calls up to 100 calls a day from homeless in need of shelter assistance or Motel placement provided by the State. Provide information and referrals for Social services assistance/ referrals on COVID testing center. PASSENGER SERVICE / TICKET AGENT, WFS; NEWARK, NJ — 2015-2018 Counter ticket agent / gate lead for Air India.Check in and Issue boarding pass / handle baggage for passengers. Provide information on departure and arrival times . Conduct promotion on first and business class discount sales. Gate lead / assure passenger board flight safely. Counter ticket sales .

CASHIER / STORE LEAD SUPERVISOR,OTG MANAGEMENT ;NEWARK, NJ — 2013-2015

Coffee store lead supervisor and cashier . Take customer orders / process payment and satisfy with product . Overview barista with store duties / place order for store supplies. EDUCATION

New York institute of Art + Design ; NY,Associate Degree in Interior Design - Present Jewish Vocational Services; East Orange, NJ, Certificate in Customer Service Representative and Computer Skills - 2014

SKILLS

• Proficient in Microsoft Office, Word, Excel, PowerPoint, email communication /

• Excel in Vector / HMIS and ICarol software / office duties

• Speaks fluently : English / French and creole

• Leadership and communication skills / ability to multi-task