Nadege Tshitaka
BEAVERTON OR, 97003
ad4lpj@r.postjobfree.com
EXPERIENCE
EUROPEAN STYLES STORE, Loganville, GA-customer service.
Dec 2022 - June 2023
Inbound and outbound calls. Work with customers daily to sustain and improve business relationships.
Excelraise, LLC, Portland, OR- Help Desk 1
March 2021 – November 2022
. Set up new user accounts and workstations, install and configure software and hardware including servers, PCs, and printers.
. Provide first-level technical support, escalating to other IT Operations staff as needed.
. Assists customers with troubleshooting and provides action to resolve issues.
Pain Victoire, Portland OR,— Machine Operator
February 2018 – April 2020
. prepare and inspect the machine for safe operation
. Verify that the product meets quality standards and keep records of approved and defective units.
. Clean equipment, tools, etc., and the surrounding area between jobs.
. Follow all safe, quality, and production specifications, and instructions, written and verbal.
MAGENYA PROTECTION, Kinshasa R.D.C— GL ACCOUNTANT
September 2013- November 2017
Prepare accounting analysis, journal entries, and accounts reconciliations, and prepare the year-end audit.
Croix Rouge international, GOMA R.D.C— RCP PROGRAM-Assistant
August 2012 – August 2013
Work with the refugees from the Beni war to verify and document their eligibility in accordance with some grants. Assist families in attending medical appointments.
EDUCATION
STUDENT AT PORTLAND COMMUNITY COLLEGE, COMPUTER INFORMATION SYSTEM(CYBERSECURITY)
June 2021- PRESENT
UNIVERSITE PROTESTANTE DU CONGO, Kinshasa D.R.C— Certificate
September 2007 - July 2012
Equivalent to a University in the US.
LYCEE NOTRE DAME DE LA JEUNESSE, Mwene Ditu D.R.C — Diploma
September 2000- July 2007
Due to certain circumstances such as furlough years and gaps, high school was run for a duration of 6-8 years.
AWARDS/ CERTIFICATES
. Computer information system - certificate
. Microsoft server administration -certificate
. Cybersecurity foundation- certificate
. Life insurance— license
. NSLS – nominated in 2022 (member 531)
. Aptitude Pedagogique — certificate
. Most vulnerable children — certificate
SKILLS
windows server 2012
Windows server 2019
windows 10 support
Active Directory
remote desktop
Linux Commands
PowerShell Commands
customer oriented
Problem solving
Active listening
Communication
Microsoft Word
Online QuickBooks
Excel
Professional writing
Leadership
Google Docs
PowerPoint
LANGUAGES
English
French
Swahili
Tshiluba
Lingala