Customer Service Representative
Work History
Contact
Skills
Janvier Chambers
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.
Work From Home Customer Service Agent
Capital One
Acted as an advocate for the customers by
documenting insights and sharing them internally
with the Product team, resulting in a 20%
improvement in product satisfaction among
customers.
Consistently exceeded customer satisfaction goals
by an average of 15% through effective
communication and problem-solving techniques.
Mentored and trained a team of 10 new customer
service representatives on company policies and
procedures, resulting in a 20% increase in team
performance.
Managed an average of 150 customer interactions
per day, successfully resolving 90% of issues on the first call.
2022-09 -
Current
Remote Customer Service Representative
Randstand Temp Service
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to
avoid on-hold wait times.
2020-10 -
2021-07
Address
Hampton, VA 23666
Phone
ad4lol@r.postjobfree.com
Empathetic
Typing 40 wpm
Emotional Intelligence
Persuasion
Influence
Communication
Attention to Detail
Conflict Resolution
Education
Key skills
Customer Service Manager
Portfolio Recovery Associates, LLC
Followed through with client requests to resolve
problems.
Resolved customer complaints while prioritizing
customer satisfaction and loyalty.
Supervised employees and assessed performances
to determine training needs and define accurate
plans for decreasing process lags.
2014-08 -
2016-10
Customer Service Associate
Arvon Staffing
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and
provided detailed information for various products. 2011-01 -
2014-01
High School Diploma
Maury High School - Norfolk, VA
● Customer Satisfaction ● Customer Retention
● Account Management ● CMR Management
● Escalation Management
● Project Management ● Product Knowledge
● Help Desk Support ● Technical Support