RACHAEL M. JARRELL

*** **** ******, *** **

Brooklyn, New York 11201

Email:ad4lm6@r.postjobfree.com

Phone: 347-***-****

PROFESSIONAL PROFILE: Project manager & Human Resource with 8 years experience. Adept at scheduling project tasks. Monitoring progress, preparing cost estimates, project planning, and allocating resources to team members. Managed the resources, people, and operational of an organization Managed several accounts, boosting sales, revenue, designing client and staff onboarding processes. Managed Proactive, dynamic, and skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation. Freelance: ( SR Talent Acquisition Specialist ) 01/23/08/23 NY City Health & Hospitals: (Contract Contigent Workforce Manager) 08/22/01/23

● Worked with senior leaders of HRSS and HRSS contingent workforce team to ensure proper security access and roles,

● Collaborated with IT security team to provide SMART HR roles and Permissions

● Responsible for various shared services CWR programs including Training, support, Data Analysis, and related activities.

● Testing & approving scenarios using QA & TST enviorments to ensure enhancements are made based on technical specification

● Oversees all aspect of Non-employee EITS records related to hiring, adding EMP records, renewing, terminating & tranfer

● Maintained compliance including persons profile including license & certification update

● Approve merging PeopleSoft records & communicate with HR, functional team to align user ID with employee ID

● Communicating with facilities admins regarding job codes, department, vendor and reports to update

● Determine appropriate queries to run the use of PeopleSoft tools for CWR population

● Quality Assurance Report and Query Manager Reporting

● Project management leading and managing complex projects

● Developed and communicated training and documentation for end users

● Quality check and approve requisitions entered by hiring managers

● HR call center acted as a first point of contact for contingent workers request (inquiries and issues) and escalated to appropriate channel when required

● Responsible for directing, prioritizing, and monitoring the work of team members with their daily work assignment and issues resolution to achieve the business needs, including special projects.

● Interacted with other departments and cross functional teams to coordinate work activities needed to accomplish requested work MDS Entertainment Services, LLC: ( Contract SR Project Manager ) 07/18-07/23

● Great leadership skills with proven abilities to plan, estimate and track projects; demonstrate ability to work independently and drive projects plans to meet delivery milestones with high quality standards.

● Ability to multitask and manage multitudes small to large projects; able to lead, motivate and meet critical deadlines.

● liaised with vendors, venues and event colleagues during all stages of the event process.

● Track, forecast and report on project progress including metrics and challenges

● Answered inbound customer/client request or inquiries by via-phone, Chat, and Email concerning services.

● Assisted in planning and implementation of projects.

● Facilitate qualifying calls and booked events at vendor locations

● Drove marketing initiatives to increase product visibility and performance.

● Decreased voluntary turnover by 33% by creating and implementing performance management and talent management processes

● Assist in engaging all levels of staff and in the strategic plan, working with leadership to delegate for inclusion.

● Strategize, plan, manage and collaborate with leadership on event coordination for MDS from conception to completion.

● Supervised administration and event staff to ensure staff performs support functions and delivers high-quality events.

● Liaise with project stakeholders concerning project details deliverable.

● Recruiting, includes posting ads, reviewing resumes & collaborated with the department supervisors on selecting candidates

● Video graphed and Photographed events.

ECLARO CSR Spanish Customer Service: ( Call Center Representatives) 02/20-02/21

● Answered 1000 incoming calls related to social services, 311 and covid19 and related questions.

● Assisted customer who called the Dept Of Finance to process bill payment and explained Parking ticket violations

● Experience in reviewing customer complaints and concerns and seek to improve all aspects of the customer experience

● Solve customer issues, provides quality assurance, and handle a large volume of communication via email, phone calls, and chat

● Enrolled callers in the get food NYC programs.

● Interact with menbers via telephone to respond to inquiries, complaints, appeals and/or grievances

● Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs. Heart to Heart Home Care: (Marketing Account Manager & HHA supervisor) 09/16-07/19

● Managed and supervised homecare staff & responsible for case management of 100 caseloads,

● Onboarding and training staff on use of mobile-friendly applications

● Called health insurances and conducted three way phone call with client and insurance, helped enrolled client into MLTC plans

● Assisted customers with qualifying for medicaid and medicare managed long term care programs

● Providing support to customers by answering questions regarding their health care coverage and products and services

● Reduced the time to hire by 50% and increase new hire satisfaction scores by 100% by revising the requisition, recruitment training, HRIS, and employee relations functions.

● Decreased voluntary turnover by 33% by creating and implementing performance management and talent management process

● Communicated with clients, consultants, contractors, subconsultant, and other disciplines to ensure effective communication

● Documented interactions in support of qualitative metrics for the site and department

● Conducted new hire orientation and onboarding process

● Execute recruiting and strategy in assigned territories and attend community events and job fairs Scheduling and conducting job evaluations; preparing pay budgets; monitoring.

● Negotiated health insurance contracts with various MLTC; negotiated compensation structures for employees.

● On-call rotation and developed relationships with various MLTC for client referrals

● Analyze and present quantitative and qualitative retention data to senior leadership highlighting key performance indicators Aligned to various engagement initiatives.

Welcome Care Licensed Home Care Agency: (Marketing Account Manager & HR) 11/13-2/16

● Coordinated frontline onboarding of new hire Inc, arranging for pre-employment processing.

● Manage customers relationships and vendor accounts

● Business to Business Health Care Sales

● Increase market share from existing account base and new business to business opportunities

● Monitored project progress and set deadlines.

● Worked with creative department to schedule design and upgrade company website

● Drove marketing initiatives to increase product visibility and performance.

● Implemented new marketing presentations formats leading to an increase on contracts signed from 2013 to 2014 by 71.4% achieving an 23% increase in gross revenue

● Developed and managed a pool of healthcare service providers, assigned, and placed in suitable client facilities/settings.

● Recruited HHA (Home Health Aides) and PCA personal care aides throughout the tri-state area.

● Coordinated and maintained communication with key client staff and stakeholders.

● Facilitated completion of background checks, Inc reference checks, criminal checks, and education check

● Developed effective recruiting plans and strategies and pre-screen job candidates.

● Scheduled and coordinated interviews cooperatively with hiring managers.

● Built applicant sources by researching and contacting community services, colleges, employment agencies,

● Provided organization information, opportunities, and benefits; making presentations; maintaining rapport. Universal Survey Call Center: (Spanish CSR Representative-night shift ) 12/13-05/15

● Election call center and election campaign

● Monitor client satisfaction and address any issues or complaints

● Experience in reviewing customer complaints and concerns and seek to improve all aspects of the customer experienc

● Solve customer issues, provides quality assurance, and handle a large volume of communication via email, phone calls, and chat Geneva Worldwide Multilingual Communication Services, New York, NY 01/08 – 2017 Spanish Translator and Interpreter (Per- Diem) Freelance

● Provided Spanish translation services to various government, public and private agencies.

● Interpreted for ACS Administration for Children Services, NYC Police department, and probation Dept.

● Provided consecutive interpreting in small-group meetings, interviews, hearings forums, and conferences.

● Ensured and maintained the confidentiality of information transmitted to clients and other parties. EDUCATION:

SUNY Plattsburgh, Plattsburgh, NY 2003-2006

● Completed a BA in Mass Communication and graphic design (145 credits) State University of New York at Morrisville May 2002

● Associates Degree in Liberal Arts and Social Sciences Certification in Project Management

● Project Management Institute 2023 September 2023 SKILL: Mac & PC Platforms: Cisco Finesse, ServiceNow, ICSM Microsoft Office, Microsoft Teams, Slack, Salesforce, Jabber, Zoom, Live Chat Software, Workday, Oracle, PeopleSoft, HCM/ELM,Sharepoint, Google Sheets,Data Analysts, CWR Programs, System Analyst, Quality Assurance, compliance, EITS Onboarding, Type 60 WPM. Excellent research skills, Branding, Project Management, and scanning, printing skills, counterfeit money detection, billing, filing, database development, Native Spanish speaker.

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