TIFFANY LITTLEJOHN

*** ***** **** ***. **************, TN 37189 Phone: 615-***-****

Email: ad4liz@r.postjobfree.com

OBJECTIVE

Pursue a successful customer service related occupation while exhibiting my leadership, communication, and organizational skills.

EDUCATION

Tennessee State University

Bachelors of Administration

Major- Business Management/ Human Resources Minor - Psychology

May 2005

Master of Science

Professional School Counseling

May 2008

Education Specialist

Instructional Leadership

May 2009

WORK EXPERIENCE

WHITES CREEK HIGH SCHOOL

School Counselor/Academy Coach

November 2007-Present

Build Business Partnerships with the High School

Responsible for the teacher recruitment and onboarding.

Responsible for Public Relations, Communications, and Student & Community Outreach.

Responsible for teacher growth training, grant writing, and school planning activities.

GAYLORD ENTERTAINMENT

Human Resource Generalist/Recruiter

July 2005-November 2007

Responsible for the recruitment and screening of applicants which includes, advertising position, answering inquiries about the position, scheduling interviews, conducting interviews, evaluating background and reference checks.

Serve as the company’s liaison with outside staffing agencies.

Act as the representative at community functions, career fairs, and liaison to universities, etc.

ASURION INSURANCE SERVICES

Call Center Representative

April 2004-July 2005

Exhibited excellent customer service skills.

Maintained professionalism while taking incoming calls in efforts to process cell phone insurance claims.

Maintained excellent quality assurance scores while processing calls.

Established excellent rapport with supervision and management staff.

T.J. MAXX

Customer Service Representative

April 1998-August 2003

Developed customer service skills while primarily working the service desk area.

Communicated extremely well with customers, creating a positive shopping experience for all.

Frequently went above and beyond to assist customers with care and concern.

PUBLISHED MANUSCRIPTS

Littlejohn, T. & Putman-Yoquelet, S. (2009). Counseling African-American male survivors of sexual abuse: An intersection of gender

and culture. International Journal of Social Health Information Management, Vol 2, Issue 2.

HONORS AND ACTIVITIES

2022 Academy Coach of the Year Recipient

•Morrow Scholarship for Academic Excellence

•Established D.I.V.I.N.E. (Mentorship Program)

•Member of American School Counseling Association

•Member of American Psychological Association

•Member of American Counseling Association

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