Objective

A Challenging position and active involvement in a progressive organization offering the opportunity to fully utilize proven and developing people-oriented skills in the area of Customer Service/Medical/PIC

Profile

Motivated, personable customer service professional with more than 16 years successful experience. And support with recognized strengths in problem-solving Great people skills, Ability to multi-task, prioritize and work independently in fast paced environment good judgment planning/implementing proactive procedures and systems to avoid problems in the work place. Ability to train, motivate, customer service employees. A team player, acknowledged as “Total Quality Customer Service” Identifies analyzes and documents requirements per job assignment, processing Patient information to billing. Filing, Answering Phones. Managed Travel Flexible and versatile – able to maintain a sense of humor under pressure. Excellent team-building skills.

Skills Summary

PIC/Front End Manager

Database

Administration

General Office Skills

Computer Savvy

Customer Service

Scheduling/Calendar

Event Planner

Balancing Daily

Front Desk Reception

Travel Coordination

Shipping/Receiving

Warehouse Lead

Mailroom/Breakroom Boards

Professional Experience

PIC (PERSON INCHARGE) FE FRONT END MANAGER

Customer Service, Money orders, Western Union, Hiring and Interviewing, Balancing Tills,

Safe Audits, Conference Calls, Projects, Cashiering, Tagging, Closing Store, Ordering.

Front Desk Agent

Ensure that all Guest receive a courteous and efficient check in and out experience. Guest service

Standards are always followed. Handle guest issues and complaints, Coordinate with other

Departments to ensure the proper delivery of all guest request. Demonstrate all the proper

Telephone etiquette including transferring calls and taken accurate messages for the guest and team

Members according to company standards. Transporting of guest to airport and light rail,

Guest reception serving breakfast to the guest.

MEDICAL ADMINISTRATION ASSISTANT

Communicated effectively with Patients to schedule follow-up appointments and prepare welcome charts for new patients. Established strong relationships with co-workers to effectively achieve good work place.

Helped Patients on check out to their transportation/practice safety.

Entrusted to work front office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to patients: screened and transferred calls: and prepared New Charts

Earn excellent marks on performance reviews, including work volume, accuracy and quality: ability to learn and master new concepts: positive work ethic and follows HIPPA Standards

Communicate medical/insurance concepts to patients

Rapidly learn and master varied computer programs; Medisoft/Nexgen/MRS/EXA

Medical Insurance scanning information to billing

Scheduling

Bank Drops

Maintains patient care database by entering new information as it becomes available, verifying findings and reports backing up data

Respects patients by recognizing their rights, maintaining confidentiality

CUSTOMER SERVICE/RESOURCE MANAGEMENT/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

Develop and Maintain a cost-effective inventory control system that optimizes stock levels to support transport implementation requirements

Manage and negotiate the ordering distribution, and maintenance of inventory by performing the following functions: input, Transactions, update accounts and resolve discrepancies.

Responsible for external and internal travel coordination

Ordering of equipment from varies vendors

Shipping and Receiving/Warehouse Lead

Mailroom/ Packaging

Cost Reduction Team

Event Planner

HIGHLIGHTS

CPR/AED Certified

Customer Service Excellence Certificate

Leader Of Events For Northwest Region

Earn Cash Bonus for working on Cost Reduction Team

Employment History

Safeway – 138 SW 148th St Burien, Wa 98166

April 2021 – Present

Assured Imaging - 545 Andover Park W Suite 9 Kent, WA 98188

Medical Administration, June 2011 to 2020

Towneplace By Marriott- 18123 72nd Ave S Kent, Wa 98032 2016 -2021

Education

Everest College – Renton, WA

Diploma PA : 3.89/4.0

Banning High School – Wilmington, CA

Diploma PA: 4.0/4.0

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