Objectives
Seeking a position as a case worker and/or specialist where I can utilize my professional skills and work in an environment where I can enrich my knowledge. I am a highly motivated graduate looking to develop my practical skills in psychology. I am skilled in research and analysis and interested in working in child, youth, and senior services.
Experience
Oaks Integrated Care
Investigator Specialists
02/2022 – Present
-Gather documents and other information and/or evidence during the investigation
-Obtain written statements from the alleged perpetrator and all witnesses
-Interview the service recipient and all witnesses that are involved in the investigation
-Secure, review and analyze evidence which includes receipts, reports, location of incident and relevant objects.
-Complete an investigation report upon completion of the initial investigation which includes identifying the information, findings and conclusions of the investigation
-Forward the investigation report immediately to DDD Program leadership and Human Resources to review and approve
-Upload the investigation report into the NJIRMS, NJ Incident Reporting and Management System upon review and approval from DDD Program Leadership and Human Resources
-Notify DDD Program leadership regarding investigation report uploaded into NJIRMS
Partnership for Children of Essex
Quality Assurance Support Specialists
08/2019 – 01/2021
-Assisted in the implementation of a quality assurance system and plan
-Prepared critical CMO data that will track, monitor, and improve the quality and efficiency of service delivery including WFI & TOMs
-Provided direct administrative support to assigned Care Management teams
-Conducted and recorded various survey interviews as assigned into relevant data analytics portals
-Reviewed and processed of UIRs in an efficient and timely manner with the ability to demonstrate full knowledge of UIR process
-Managed the overall process of maintaining a youth’s electronic record i.e. admissions, organization, scanning and uploading of pertinent documents
-Demonstrated timeliness for all assigned tasks
-Demonstrated an ability to work in collaboration with various PCE Departments
One Call Care Management
Data Management Coordinator
10/2009- 01/2017
-Researched and merged all duplicate Referring Physician codes to one active code
-Handled data assignments, review case progress and determine file closure
-Assisted in development, implementation, and revision of the data plan
-Managed quality review process that is focused on data standard
-Informed proper departments regarding provider services concerns
-Assigned Referring Physicians to appropriate people records
-Respected and maintain privacy of agency clients and always assuring client confidentiality.
-Developed effective working relations and cooperate with the team throughout the entire data management process
Education
Felician College 09/2004 -05/2007
Bachelor of Arts in Psychology / Concentration in Sociology
Union County College 09/2002-05/2004
Associates in Psychology/ Concentration in Child Advocacy
Communication
- Staff Recruitment
- Training and Development
- Management and Presentation skills
- Organizational skills
- Decision making
- Bilingual – Fluent in English and Creole
- Evaluations
- Effective Communication
- Microsoft Office literacy
- Problem solving creativity
- Interpersonal abilities
- Teamwork skills
- Professionalism and work ethic
- Positive attitude and energy
References
Chilene Bernard
Merchant Mutual Insurance Group