WASIF PERVAIZ

Islamabad Pakistan

Mobile No: 923*********

DOB: 13-Aug-1991

ad4l8w@r.postjobfree.com

Driving License: UAE/Saudi Arabia

EDUCATION:

MS Information Security 2021-2023

Riphah International University Islamabad

BS Software Engineering 2010-2014

University of Azad Jammu & Kashmir Muzaffarabad

Professional Summary

CAREER SKILLS:

Ticket/Incident Management System Managing Data Reports Hardware Repairing & Troubleshooting System Engineering Operating System Cloud Technology

Office Automation Router, Switch, CCTV

Customer Service Creative Thinker

Problem-solving Asset Management

PROFESSIONAL EXPERIENCE

Live Stock Research & Development (Govt of Pakistan) 2020 - Still Working Assistant Director (Information Technology)

• Provide 24/7 support.

• Provides telephone, in-person, and online support to end-users and customers.

• Head for the core hardware and software section. Train technicians and give them information of new technology.

• Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software.

• Install the servers, OS and administrate the related domains for the zone.

• Maintain data centers and all servers of the zone.

• Manage IT Helpdesk, develop processes, SLAs and KPIs for continuous improvement.

• Oversee support to users in the areas of e-mail, directories, standard Windows desktop application and applications developed or deployed.

• Ensure high quality technical support and increase client satisfaction.

• Install, configure, test, and maintain hardware and software.

• Monitors help desk-ticketing system and ensure timely resolution.

• Establish customer service standards and best practices.

• Provide timely and accurate service consistently.

• Purchase of new software and hardware equipment within the estimated limit of budget

• Refers major hardware problems to service personnel for correction

• Assists in research and procurement of computer accessories and supplies

Creative Technology Solutions DMCC (Dubai UAE) 2018 - 2019 Information Technology Specialist

Geidea Solution (Saudi Arabia) 2016 - 2018

Information Technology Support Technician

Research & Publications

Strength of Biometric Authentication system

https://www.academia.edu/95248169/

TRAINING & CERTIFICATION

ITIL 4 / Service Management (Axelos London)

CCNA (Master of Project academy)

ITSM (Master of Project academy)

AWS Solution Architect (Udemy)

LANGUAGE

English, Urdu, Arabic

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