BETTY SEMERE

Houston, TX ***** 832-***-**** ad4l6b@r.postjobfree.com

CUSTOMER SERVICE -SALES-HOSPITALITY-MARKETING-ADMINSTRATIVE SUPPORT Associates degree in science from Houston Community College. Proven track record of developing relationships and with new and existing customers. Excellent verbal, written, and interpersonal skills; recognized for being a quick learner who focuses on gaining customers trust, increasing profits and driving results. Consistently demonstrates strong leadership values with an ability to work independently, within a team, and provide oversight to clients, peers, and employees. In-depth knowledge of retail operations management and regularly increased store sales by using data-driven approaches and delivering quality customer service. Superior communicator, capable of cultivating key relationships and developing successful partnerships with diverse people and entities. Proficient in OneSite, JD Edwards, Microsoft Excel, Word and Outlook

RELEVANT SKILLS

Time Management Customer Service Training & Instruction Business and Office Management Development

Adaptability Conflict Resolution Bookkeeping Communication PROFESSIONAL EXPERIENCE

Leasing Consultant, Administrative Support May 2015 SAS Consultants Inc., Houston, TX

● Liaison between residents and property management

● Providing partial support of network administration on a Microsoft Office environment platform and CRM

● Collecting application fees and deposits and keep accurate records of all financial transactions

● Coordinating move-ins and move-outs

● Writing work order requests and followed-up with residents

● Completing lease packages for each rental and maintaining a continuous occupancy rate of over 95 percent Guest Service Team Member May 2015 – July 2014

Whole Foods Marketplace Katy, TX

● Raising brand awareness and increase sales by promoting different products and services in-store and implementing marketing campaigns outselling team in fundraising donations in multiple campaigns

● Operating scanners, scales, cash registers, and other electronics

● Assisting customers with sales transactions accurately and efficiently, including cash, check, card and other forms of payment

● Balancing the cash register and generating reports for credit and debit sales

● Assisting service desk team and other departments upon request Lead Guest Service Associate June 2013 – July 2014 Bloomin' Brands Bonefish Grill, Katy, TX

● Responding to guest inquiries and requests in a timely, friendly, and efficient manner

● Managing host staff, monitor restaurant activity to determine seating and dining flow

● Keeping the front and back of the house in constant communication

● Entertaining waiting guests with appetizers and refreshments

● Conflict resolution with management issuing comps and discounts Host February 2013 – June 2013

● Coordinating the floor plan according

● Answering inbound calls

● Creating a hospitable experience from guest arrival to departure

● Taking and delivering to go orders to promote to neighboring competitors and businesses EDUCATION & CERTIFICATIONS

● Associate in Science, Houston Community College, Houston, TX, May 2018 o Accomplishments: Member of the International Dean's List 2016, The National Society of Collegiate Scholars, and Honors Society

● High School Diploma, George Bush High School, Richmond, TX, June 2013 VOLUNTEER EXPERIENCE

Service Line January 2013 – December 2015

Houston Food Bank, Houston, TX

● Assisted in quickly and efficiently getting food to people in need.

● Consisted of gleaning produce, repackaging bulk food items, sorting through food donations, assembling grocery boxes, and many other projects in the warehouse and community. Instructor January 2012 – August 2014

Eritrean Tewahedo Orthodox Church, Houston, TX

● Coordinated, instructed, and developed lesson plans for other instructors and also assisted in providing insight on religious activities for children between the ages of seven through eleven. Eden Semere Page 2

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