SHARON WAITHERA KARANJA ad4l5u@r.postjobfree.com
Customer Service/ General Worker Vancouver, BC 672-***-****
PROFILE
Motivated, hard-working, and reliable individual with experience working in customer service and caregiving. Flexible with an ability and eagerness to learn new skills quickly and efficiently. Possess a training in customer service and healthcare. Excellent communication and people skills with an ability to build a welcoming and friendly atmosphere. Natural ability to work well with others and provide a safe and calm environment. Seeking an opportunity to apply my existing knowledge and learn new skills.
SKILLS
Customer Service Equipment Operation Reliable Adaptable
Sales Follow Procedures Friendly Motivated
Health Support Safety Conscious Resourceful Fluent in English and Swahili
WORK EXPERIENCE
CAREGIVER/ CARE AIDE
Gurunanak Hospital, Nairobi, Kenya, 2022 (internship)
• Provided support to diverse patients
• Assisted clients in personal care and hygiene
• Communicated with patients to understand their needs
• Was able to work efficiently and dependably within a busy environment
SALES & AIR TICKETING AGENT
Kenya Airways, Nairobi, Kenya, 2019
• Assisted passengers with tagging luggage and baggage check in
• Conducted ticketing duties and made or changes reservations
• Handled seat assignments and answered enquiries about flight schedules and fares
• Verified reservations by phone, calculated fares and handled payments
EDUCATION
CAREGIVING CERTIFICATE
Brooklyn Training Institute, Nairobi, Kenya, 2022
Diploma in IATA (Travel & Tourism)
Pride Center, Kenya Airways, Nairobi, Kenya, 2019
VOLUNTEER
FOOD SERVICE/ DONATIONS VOLUNTEER
Belkin House (Salvation Army), Vancouver, 2023
VOLUNTEER
New Life Home for Orphans, Nairobi, Kenya
AVAILABILITY
Flexible Availability