CLINICAL SKILLS
ACADEMIC BACKGROUND
WORK EXPERIENCE
CERTIFICATES
Jonathan
Dimaculangan
Scheduling
Research
Inbox Management
Administrative
Support
Accounts
Receivable (Health
Insurance)
Prescription Refills
Customer Service
Insurance
Verification
Prior Authorization
2020 - 2024
Healthybos
Collect and review all patient insurance information needed to complete the benefits verification process
Verifies patient-specific and precisely documents specifics for various payer plans including patient coverage, cost-share, and access/provide options according to specific SOPs. Update Narratives and Prescriptions for long-term patients which increased customer satisfaction
2017 - 2019
Optum
Provide patients with the current clinic and hospital affiliation which increased positive feedback
Thoroughly checked patients' verifications of benefits, ensuring accurate and up-to-date information on coverage, resulting in streamlined billing processes
2014-2016
Convergys Philippines
Answer inquiries about billing to increase company revenue Provide troubleshooting steps to fix issues with Satellite TV devices for a better viewing experience and decrease the number of calls being transferred to level 2 support.
Provide Alternative solutions to decrease the number of customers canceling their subscription
2007 - 2011
Bachelor of Science in Nursing
Far Eastern University
HIPAA
With seven years of experience in the healthcare industry, I am confident in my ability to support your team as a medical virtual assistant with special expertise in provider credentialing, insurance verification, and prior authorization.
As a highly organized and efficient individual, I have assisted healthcare providers with their administrative tasks and have a broad range of experience working in a fast-paced environment. My previous role as a medical virtual assistant at Healthybos allowed me to hone my multitasking skills, while also working with patients daily, answering calls, processing claims, and scheduling appointments.
In my most recent position, I have become well-versed in verifying patient insurance and have an excellent track record in ensuring that each patient receives the highest level of coverage available. I am highly familiar with the process of verifying insurance policies and can put that expertise to good use in ensuring the financial stability of your organization.
CONTACT ME
jdimaculangan0712
@gmail.com