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Security Officer Customer Service

Location:
Memphis, TN
Salary:
20 a hour
Posted:
March 27, 2024

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Resume:

WORK EXPERIENCE

ALLIED UNIVERSAL MEMPHIS TN */*016 – PRESENT

SECURITY OFFICER

Completed hourly patrol of company premises securing property and personnel.

Monitored surveillance equipment including, but not limited to, security cameras.

Verified identification of entering persons via company gates or buildings.

Intakes of packages received from multiple delivery services i.e., Fed Ex, USPS, etc.

Interacted with company personnel and aided as needed.

Provided defense of life and property as permitted by law.

Outreached to first responders as required or needed including police and emergency medical services.

Provided direction and assistance to first responders during emergencies.

Reported accurate documentation of daily patrols and incident reports.

Ensured proper shift change from previously assigned security officer.

Assisted in training new security officers.

Provided customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.

Respond to incidents and critical situations in a calm, problem solving manner.

SUBWAY RESTURANTS INC. GERMANTOWN TN 10/2011- 5/2018

STORE MANAGER

Directed staff to ensure that food safety, product preparation, and cleanliness standards are maintained.

Maintained standards of restaurant safety and security

Recruited staff and oversees training program.

Responsible for inventory and money control systems – established inventory schedules

Responsible for local marketing initiatives – contacted prospective customers to promote sales.

Completed and posted the staff work schedules.

Recruited, rewarded, and terminated staff as needed.

Communicated changes of food preparations formulas, standards, etc

Ensured that all local and national health and food safety codes are maintained, and company safety and security policy are followed

Maintained business records as outlined in the SUBWAY® Operations Manual

Analyzed business records to increase sales.

Supported local and national marketing initiatives.

Planed special events and promotions.

US SECURITY INC. MEMPHIS TN 8/2014- 12/2016

SECURITY OFFICER

Completed hourly patrol of company premises securing property and personnel.

Monitored surveillance equipment including, but not limited to, security cameras.

Verified identification of entering persons via company gates or buildings.

Intakes of packages received from multiple delivery services i.e., Fed Ex, USPS, etc.

Interacted with company personnel and aided as needed.

Provided defense of life and property as permitted by law.

Outreached to first responders as required or needed including police and emergency medical services.

Provided direction and assistance to first responders during emergencies.

Reported accurate documentation of daily patrols and incident reports.

Ensured proper shift change from previously assigned security officer.

Assisted in training new security officers.

Provided customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.

Respond to incidents and critical situations in a calm, problem solving manner.

CERTIFICATIONS

Armed Security Memphis TN - 3/2022- PRESENT

Certified Personal Trainer ISSA - 8/2019 -PRESENT

Cardiopulmonary Resuscitation Certified (CPR) American Heart Association - 8/2018- PRESENT

SKILLS

Proficient in Microsoft (PowerPoint, Outlook, Word, Excel), Proficient in Abode Acrobat

Ability to multi-task in a high-pressure fast-moving environment

Excellent people skills, Excellent verbal and written communication skills, High organization/detail-oriented skills, Team Player

EDUCATION

HOUSTON HIGH SCHOO, GERMANTOWN TN 5/2005– 5/2009

HIGH SCHOOL DIPLOMA

References available upon request



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