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Customer Service Administrative Support

Location:
Kendall West, FL, 33193
Posted:
March 27, 2024

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Resume:

Beatriz Correa

786-***-**** (Voice/Message) ad4l24@r.postjobfree.com

Detail-oriented professional with over 8 years of experience in customer service and administrative support. Seeking to transition to a role that utilizes my strong administrative and interpersonal skills to help deliver best-in-class service that aligns with the Company’s strategy and growth.

Work Experience

Receptionist, Stack Fernandez & Harris, P.A. Miami, FL 2017 to Present

●Assisted and supported lawyers, administrative assistants, and other staff counsel on litigation management, including document preparation, and trial preparation support

●Handled the administrative and office support functions for five General Counsels such as answering high-volume inquiries and e-mail responses

●Managed incoming and outgoing mail correspondence, including mail sorting and package allocation

●Monitored inventory of supplies for the Company and restocked supplies as necessary

●Maintained the Company’s calendar for filing deadlines, conference calls, meetings, depositions, and court appearances

●Recorded client billing transactions, servicing as a point of contact for invoice inquiries and payment application

●Responsible for greeting guests as they arrive and directing them to boardroom meetings as requested

●Prepared applicable documents and prep files for pleadings, motions, and scheduled depositions

●Opened, updated, and closed client files, purging outdated records in alignment with Company policy

●Organized voluminous amounts of correspondence, expenses, attorney notes, in chronological order

Assistant Office Manager, SNI Companies, Miami, FL 2015 to 2017

●Collected patient co-payments and recorded payment transactions in the Company’s ERP system

●Created, maintained, and updated the clinician’s schedules according to authorizations and patient needs

●Managed receivable and payable accounts and maintained financial records

●Obtained third-party payor authorization for services provided and communicated outstanding balances to insurance companies and patients

●Operated in various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system

●Performed administrative tasks and ensured high quality customer service for patients

Education

Miami Dade College, Miami, FL 2005

Other

Professional Skills: Law office support, Proficiency in legal terminology, Litigation support, Physical and digital file maintenance, Word processing and data entry

Certifications: Intuit: Bookkeeping Basics, Assets in Accounting, Liabilities and Equity in Accounting, and Financial Statement Analysis

Computer Skills: Proficient in Microsoft Office Excel and Word

Languages: Bilingual speaker - English & Spanish

References: Available upon request



Contact this candidate