DON-DEMONICO D. PATTON

Powder Springs, GA 706-***-**** ad4l11@r.postjobfree.com

Operations and Personnel Manager. Maintains an active secret security clearance. Possesses an extensive background in cross-functional team building, which provides peers and employees equal opportunity to achieve their full potential. Ensures that all members of the organization have equal access to resources, training, and development opportunities.

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY

February 2006 – August 2022

Operations Manager Marietta, GA November 2015 – August 2022

Supervised and directed the workload for 13 employees who supported the operational needs of over 400 personnel

Analyzed past performance to create new processes and workflows, enhancing the capabilities of the organization by 65%

Collaborated with external partners to develop training options for Security+ certification, resulting in 22 employees being certified

Automated systems to track life-cycle computer status, which improved operating efficiencies by 50%

Conducted inspections on over 100 individual pieces of communications equipment, ensured accountability, serviceability, and the annotation of shortfalls in equipment status

Enforced policies and procedures for regulating network access by defining and documenting network security procedures, which improved compliance for active user accounts 10%

Managed documentation event logs for Remedy ticketing systems, controlling incoming customer calls and ticket escalations

Delivered strategic and sustainable solutions for employee training, created training materials and directly improved the organization’s functionality by more than 45%

Created, implemented, and instructed coaching and mentoring sessions, which advanced the professional careers of 4 employees

Advised senior leadership in developing long-term strategies for information technology related issues, resulting in the restructuring of policies that enhanced the operational readiness of the organization

Delivered strategic and sustainable training options for over 70 employees and created processes that improved the functionality of training programs by more than 20%

Actively participated in ensuring personal safety, team safety, visitor safety, and end-user safety, which increased compliance to vehicle safety and individual protective equipment standards

Provided direction and guidance to employees and supervisors amidst changing conditions due to COVID-19

EDUCATION

High School Diploma, Evans, GA

ADDITIONAL TRAINING

Basic, Advanced and Senior Operations and Personnel Management Courses

Resiliency in the Work Force Course

Equal Employment Opportunity Course

Sexual Harassment/Assault Response Program Course

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