AMBER M. CARROLL

ad4ks7@r.postjobfree.com 573-***-**** Newburg, MO 65550

PROFESSIONAL SUMMARY

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

SKILLS

Customer Needs Assessment

Records Management

Customer Service

Lead Generation

WORK HISTORY

May 2021 - Jul 2022

Sales Representative

Westgate - Branson, MO

Increased sales revenue by identifying and targeting high-potential accounts.

Expanded customer base through cold calling, networking, and relationship building.

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Listened to customer needs and desires to identify and recommend optimal products.

Mar 2020 - Nov 2020

Dog Caretaker/groomer

Shadowood Pet Resort - Rolla, MO

Enhanced dog owners" satisfaction by providing attentive care and maintaining a clean environment for the pets.

EDUCATION

Current

Associates: Psychology

Colorado Christian University Denver, CO

Feb 2016

Administrative Assistant: Business Administration

Hyde Technical College Chillicothe, MO

-Microsoft Office Specialist in Excel

May 2012

Associate of General Studies:

General courses

East Central College Union, MO

ad4ks7@r.postjobfree.com 573-***-**** ROLLA, MO 65550

PROFESSIONAL SUMMARY

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

SKILLS

Customer Needs Assessment

Records Management

Customer Service

Lead Generation

WORK HISTORY

May 2021 - Jul 2022

Sales Representative

Westgate - Branson, MO

Increased sales revenue by identifying and targeting high-potential accounts.

Expanded customer base through cold calling, networking, and relationship building.

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Listened to customer needs and desires to identify and recommend optimal products.

Mar 2020 - Nov 2020

Dog Caretaker/groomer

Shadowood Pet Resort - Rolla, MO

Enhanced dog owners" satisfaction by providing attentive care and maintaining a clean environment for their pets.

Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.

Ensured safety of dogs under supervision through close monitoring and adherence to owner"s instructions.

Increased client retention with excellent communication skills, providing regular updates on their pet"s wellbeing.

Dec 2013 - Feb 2017

Housekeeper

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Maid2Shine/ Self-employed - Rolla, MO • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Disinfected and clean.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Adhered to professional house cleaning checklist.

EDUCATION

Current

Associates: Psychology

Colorado Christian University Denver, CO

Feb 2016

Administrative Assistant: Business Administration

Hyde Technical College Chillicothe, MO

-Microsoft Office Specialist in Excel

May 2012

Associate of General Studies:

General courses

East Central College Union, MO

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