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Jo Dujale-Smith MBA, PMP, ICP-ACC, RTE, CSM, CSPO

BalƟmore, MD 21117 301-***-**** ad4kpu@r.postjobfree.com hƩps://linkedin.com/in/jo-dujale-smith Technical Delivery Manager – Scrum Master

A business values driven Project Management Professional (PMP) and CerƟfied Scrum Master (CSM) with extensive experience leading technical programs and projects for Fortune 500 companies. Passionate servant leader serving the role of a technical Scrum Master well-versed in Agile and Waterfall methodologies. Focused on delivering high-value products within Ɵme and budget, building high performing cross funcƟonal teams, and promoƟng quality, empowered culture and conƟnuous process improvement.

Areas of ExperƟse

IT Project Management Waterfall and Agile SoŌware Development Life Cycle (SDLC) Scrum Kanban Scaled Agile Framework (SAFe) PI Planning Enterprise Data Warehouse Cloud environment Cost EsƟmaƟon & Budget Management Stakeholder Management Risk Management CommunicaƟon NegoƟaƟon Team Coaching Mentoring Jira

Metrics reporƟng Confluence MS Project Visio

Professional Experience

Charles Schwab Co., Inc., Lone Tree, Colorado July 2021 – February 2024 Senior Manager and Scrum Master, Data Warehouse, Data and Rep Technology Manages 3 to 7 projects simultaneously comprised of highly skilled cross funcƟonal teams of Business Systems Analysts, Data Modelers and ETL developers with key responsibiliƟes throughout the SDLC, including capturing requirements, data modeling and design, DDL, ETL code development, tesƟng, UAT, and deployment to producƟon for purposes of enabling business analyƟcs end users to efficiently consume integrated and trusted data for informed, evidence-based decisions capitalizing on the robust capabiliƟes of a cloud-based enterprise data warehouse as the company’s single source of truth.

Managed the development lifecycle of data engineering cross funcƟonal teams for purposes of providing regulatory compliance reporƟng and key analyƟcs data for CRM Core Retail capabiliƟes, MarkeƟng and Digital mulƟ-channel messaging; SQL/database performance tuning, data migraƟon, decommission, among others.

Ensured Ɵmely release to producƟon of trusted data that enables Product Management derive and generate acƟonable insights for CRM Core Retail features and capabiliƟes such as value-added client relaƟonship, user interface data that supports the evoluƟon of branches to a sales relaƟonship model, support of client advocacy, and regulatory compliance, to name a few.

Managed producƟon support team performing subject maƩer expert level 3 resoluƟon to day-to-day producƟon issues through research and analysis, producƟon batch monitoring, coordinaƟon with stakeholders, and bug fixes.

Built projects teams from the ground up, including seƫng up of Jira Board, Scrum or Kanban boards, dashboards, tool configuraƟon and user access (Jira and Confluence), product backlog, metrics and reports, and, industry best pracƟce templates for requirements, definiƟon of done, and other key project arƟfacts.

Served as Scrum Master by guiding the Sprint Planning, daily stand up, Sprint Demo, RetrospecƟves; skillfully removing obstacles encountered by the team; maintaining strong business stakeholder relaƟonship; and driving quality in every phase of the SDLC to maximize producƟvity and ensure projects are delivered successfully.

Guided and facilitated the creaƟon and periodic update of Team Working Agreement, which enables team members establish their shared disciplines and values, drive accountability and promote trust and collaboraƟon.

Served a project manager role providing key support in the Division-wide transformaƟon of data engineering delivery teams during the BAU migraƟon from on prem to Cloud Data Warehouse through the roll out of Cloud SDLC processes and procedures. Implemented online training and mandatory cerƟficaƟon to ensure data organizaƟon’s preparedness for the new cloud-based technology.

Facilitated regular cadences with the product owner and business stakeholders to capture and refine prioriƟzed backlog to ensure alignment with the product vision, roadmap, and business objecƟves at all Ɵmes.

Championed user story creaƟon and ensured that requirements are clear, traceable, testable, and complete. This is key in fulfilling the business expectaƟons.

Coach team members on the Agile, Kanban, and Scrum framework and core principles such as customer saƟsfacƟon, frequent delivery of working soŌware, transparency, collaboraƟon, self-organizaƟon, product quality and conƟnuous improvement, among others. This helps create an environment of highly moƟvated professionals focused on achieving a common goal of delivering high value products.

Served the role of Administrator-subject maƩer expert for Atlassian suite of products namely: JIRA and Confluence. 2

TDAmeritrade, Columbia, MD (a subsidiary of Charles Schwab) March 2017 – July 2021 Senior Manager and Scrum Master, Enterprise Data Warehouse Manages 3 to 5 Data Warehouse projects simultaneously using Agile/Kanban framework comprised of highly skilled team of data architects and ETL developers responsible for capturing unstructured and structured data from different source systems; transforming and enhancing data quality; and loading into the enterprise data warehouse for purposes of supporƟng Business analyƟcs, and automated reporƟng.

Hosted the weekly (Program Level) all hands enterprise data warehouse developers’ meeƟngs for all product groups consisƟng of 70 onshore and offshore developers. Gained visibility on the teams’ accomplishments, work in progress, and impediments.

Served as Project Manager for various key enterprise-wide projects involving development and deployment to producƟon such as Tableau upgrade, Big Data environment upgrade, and data migraƟon to a robust cloud-based HR system, among a few.

Served as Scrum Master to diverse projects by facilitaƟng Scrum ceremonies, such as sprint planning, daily stand up and retrospecƟves, resolves impediments to team’s progress, implements organizaƟonal policies, maintains effecƟve business stakeholder relaƟonship and drives quality in every phase of the SDLC cycle to ensure projects goals are achieved and completed successfully on Ɵme, and on budget.

Facilitated regular cadences with the product owner and business stakeholders to capture and refine business prioriƟes

(backlog) and develop/review the project roadmap to ensure alignment to the product vision and business objecƟves.

Coached team members on the Agile, Kanban, and Scrum frameworks and core principles of customer saƟsfacƟon, product quality, empowerment and conƟnuous improvement. This enabled team to improve collaboraƟon, transparency and efficiency in their work output thereby maximizing producƟvity. Northrop Grumman InformaƟon Systems, Windsor Mill, MD July 2014 - December 2016 IT Task Manager (People Management, Federal Government Contract Management) Achieved program-wide on-Ɵme and on budget results of mulƟ-million-dollar federal contract projects through efficient staff selecƟon and management; efficient budget forecasts & risk management, Ɵmely responses to customer needs on a daily basis, and Ɵmely weekly, monthly, quarterly and year end management reporƟng. AŌer a year, doubled the budget received from the federal agency customer due to excellent team performance, which generated addiƟonal projects.

Managed cross-funcƟonal engineering teams throughout the SDLC: proposal, design, front end web development, back- end code development, and deployment to producƟon.

Promoted employee morale and team empowerment through mentoring and fostering effecƟve team collaboraƟon and skillfully removing obstacles encountered by the team, thereby maximizing producƟvity.

Responsible for hiring, onboarding, conducƟng performance reviews, and career development of direct reports.

Hired and managed a team of industry experts’ Agile coaches assigned to provide a pioneering effort to implement policies and governance of the Agile framework for the federal agency.

Built Scrum teams by hiring and assigning development teams to projects, providing Agile tools and templates and basic structure for Agile and Scrum ceremonies, such as Sprint planning, daily stand up and retrospecƟves. Supported teams in driving user story creaƟon and ensuring that customer requirements were clear, traceable, testable, and implemented on Ɵme and on budget.

Demonstrated proven experience in wriƟng task order proposals and negoƟaƟng Project Scope and Schedule to achieve quality deliverables within customer expectaƟons. DraŌed statements of work assigned by program leadership and executed it according to the federal contract approved project budgets and schedules.

Supported the federal agency customers in developing project lifecycle and regulatory arƟfacts ensuring compliance with the agency and federal regulaƟons for Waterfall and Agile projects.

Served as business analyst and subject maƩer expert conducƟng reviews on business cases and requirements wriƩen by business sponsors prior to submission to their associate commissioner for approval. Lockheed MarƟn InformaƟon Systems & Global Services, Windsor Mill, MD October 2005 - July 2014 Work Order Manager (Project Management)/Lead Systems Analyst Provided key project management support to the Program Manager in managing the SDLC of a large-scale applicaƟon consisƟng of web service, web front-end and mainframe back-end applicaƟons. Led requirements elicitaƟon sessions with business sponsors, development team, and other stakeholders for medium to large scale public facing web applicaƟons.

Conducted regular end of iteraƟon status meeƟngs for all sub-teams supporƟng the development of a large web-based applicaƟon including the back end/downstream applicaƟons. 3

Created and maintained the project's Work Breakdown Schedule (WBS) and project schedule.

Improved the project's SDLC arƟfacts and processes by implemenƟng traceability among baselined documents such as project plan, business requirements, soŌware detailed specificaƟons, test plan, and test cases, which resulted in successful tesƟng and project releases.

Developed templates for front-end and back-end soŌware requirements specificaƟons for web based and mainframe applicaƟons in accordance with CMMI level standard with federal agency's approval.

Mentored team members and fostered effecƟve team collaboraƟon thereby maximizing producƟvity. APWU Health Plan, Glen Burnie, MD January 2002 – September 2005 Procedures Analyst/Standards Analyst

Established standards, which increased employee producƟvity by 40% by streamlining workflows and eliminaƟng operaƟonal inefficiencies thus raising work standards in all areas of operaƟons.

Led the vendor selecƟon process to upgrade to a web-based Methods Time Measurement (MTM) system that measures and sets the standard manual operaƟon Ɵme in which a worker completes the task.

Authored online help procedures for health insurance customer service operaƟons via Robohelp.

Analyzed gaps of the newly acquired Commercial Off the Shelf (COTS) applicaƟon versus the company's to-be funcƟonaliƟes for the PPO operaƟons.

EducaƟon

Master of Business AdministraƟon (MBA), De La Salle University, Philippines Turbo Basic and Turbo Pascal Programming CerƟficate Course, IMPACT DLSU Philippines Bachelor of Science (BS), Commerce, De La Salle University, Philippines Project Management CerƟficate, University of Maryland BalƟmore County Training Centers, April-May 2011 CerƟficaƟon

Liquibase Fundamentals for Developers CerƟficaƟon, May 12, 2023 Google Cloud Data Warehouse Developer CerƟficaƟon, September 21, 2022 Google Cloud Plaƞorm Data Engineering Training (ROI Training), Jan 24 -26, 2022 ICAgile CerƟfied Professional Agile Coaching, InternaƟonal ConsorƟum for Agile, issued August 19, 2020 SAFe Release Train Engineer (RTE), CerƟficate ID 825*****-****, December 19, 2019 CerƟfied Scrum Product Owner CSPO, CerƟficaƟon ID 000620018, December 19, 2017 to December 19, 2025 CerƟfied Scrum Master CSM, CerƟficaƟon ID# 000620018, Scrum Alliance, February 24, 2017 to December 19, 2025 Project Management Professonal, PMP#143361, Issued Jul 23, 2011 · Expires Jul 23, 2026 Professional Scrum Master (PSM) by Scrum.org, November 29, 2014 Professional Development

EffecƟve WriƟng Workshop, November 2-11, 2020

Advance Agile Metrics and ForecasƟng, Aug 25-27, 2020 Enterprise Data World Conference (by Dataversity), San Diego, CA, April 24-26, 2018 Kanban Dojo (Agile methodology), September 2016

Core Java Programming, Lockheed MarƟn Feb 2007

SQL/Database Design, 2003

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