Employment history
Shipping Manager Nov **** - Present
Legends Global Merchandising at Indianapolis, IN
Steer daily operations, ensuring precise picking, packing, and shipping Initiate KPIs for employee development, fostering a collaborative environment Efficiently manage freight scheduling and supply ordering Resolve customer issues, enhancing service quality Boost productivity through innovative management strategies Elevated shipping efficiency by streamlining processes, reducing errors, and enhancing team productivity.
Implemented new KPIs to boost employee performance and customer satisfaction. Developed a supportive team environment, leading to improved morale and work output. Resolved complex shipping issues through analytical problem-solving, enhancing customer trust. Value Stream Supervisor Sep 2021 - Nov 2022
Nicepak at Mooresville, IN
Spearheaded training initiatives, bolstering skill development among associates Guided Team Leaders, fostering transparent communication and collective decision-making Upheld Safety, Quality, and Productivity through relentless advancement of processes Oversaw shift operations, guaranteeing consistent achievement of production targets Partnered with HR and Quality departments to maintain stringent associate and product standards Drove team to surpass production targets by instilling a results-driven culture. Streamlined shift operations with a keen focus on detail, ensuring peak productivity. Initiated a forward-thinking approach to problem-solving, boosting team adaptability. Non-Essential Worker
COVID
Project Coordinator May 2019 - Aug 2020
WESCO at Greenfield IN
Coordinated projects, ensuring timely order entry and efficient inventory control Managed purchasing and expedited processes to meet business demands Generated comprehensive reports and forecasted sales demands, enhancing strategic planning Applied analytical skills to scrutinize business demands and optimize operations Contributed to business growth by improving operational efficiency and reducing overhead costs Managed detailed inventory control and expedited orders to ensure timely delivery and customer satisfaction.
Oversaw inventory accuracy, minimizing discrepancies and ensuring project material availability. Elena Ashcraft
Operations Supervisor
Operations Supervisor with over 17 years of expertise specializes in leading teams to maximize productivity and efficiency across diverse operational frameworks. Known for a profound understanding of EDI, quality control, and assurance, coupled with adeptness in Salesforce and Intradiem E Learning to foster operational improvements. Distinguished for conflict resolution abilities, delivering exceptional customer service, and applying Sigma Six methodologies to refine operations and enhance team dynamics.
212 W South st., Greenfield, 46140
ad4kmj@r.postjobfree.com
Skills
MS Office Expert
Management Experience
Outstanding Customer Service
Strong Written and Verbal Communication
Quality Control/Assurance
Leadership Skills
Communication Skills
Training Skills
Workforce Management
Aspect
Intradiem E Learning
Salesforce
Avaya
CMS/Centre Vue
Verint/Blue Pumpkin
Warehouse Experience
AS400
Lean Six
AP Experience
Debit Memo Processing
Conflict Resolution
KPI's
CMS
SCRUM
Analyst
Scheduling
Event Planning
Help Desk Experience
EDI Knowledge
Employment history
Branch Manager May 2017 - May 2019
Kaman Fluid Power at Greenfield IN
Championed customer service and inside sales team, fostering a collaborative environment Implemented innovative purchasing strategies, streamlining order input Analyzed business sales trends, driving growth and profitability Managed customer relations, ensuring satisfaction and loyalty Served as HR liaison, enhancing employee relations and enforcing policies Revolutionized branch operations by integrating customer-focused sales strategies, enhancing team performance.
Oversaw precise order input and purchasing processes, ensuring accuracy in transactions and inventory management.
Boosted branch efficiency through stringent policy enforcement and quality monitoring, leading to improved service.
Led data-driven sales strategy adjustments, optimizing branch revenue. Pioneered a customer-centric approach, significantly enhancing client engagement. Elevated branch performance by enforcing high standards in service delivery. Workforce Management Analyst Jan 2015 - Apr 2017
Anthem at Indianapolis, IN
Managed real-time queue for multiple phone lines, ensuring efficient workflow Provided comprehensive weekly, monthly, and yearly volume analysis to track performance Crafted SOPs and training manuals, enhancing team's operational knowledge Optimized staffing levels, balancing efficiency and cost-effectiveness Forecasted business trends, enabling proactive strategy adjustments Optimized workforce by analyzing trends, leading to a 15% increase in efficiency. Improved call center response time by 20% through strategic staffing management. Pioneered a KPI framework that increased overall team performance by 40%. WFM Coordinator / Project manager Jun 2007 - Jan 2015 Stericycle at Indianapolis, IN
Spearheaded WFM launch, ensuring seamless transition and operational efficiency Managed a team of 50, fostering a collaborative environment that encouraged growth and promotions
Provided technical support, effectively resolving issues and minimizing downtime Forecasted business trends, enabling strategic planning and occupancy management Liaised between benefits and HR, ensuring smooth communication and policy adherence Spearheaded a WFM team of 50, ensuring a seamless launch and optimal staffing levels. Analyzed business trends to adjust forecasting, improving occupancy management. Implemented SOPs for scheduling, setting a new standard for operational efficiency. Led tech support initiatives, significantly reducing downtime through proactive troubleshooting. Education
BA Business Management Aug 2011 - Sep 2014
American Intercontinental University
Concentration Human Resources
Skills
Technical Support
LEAN Process
Sigma Six
AP and AR Experience
Human Resource Experience
Hobbies
I love gardening, photography, and writing when I am not spending time cooking or grilling out.