Xiao Hong Zhao (Lily)

*** ******** ****

Stafford, VA 22556

Mobile: 425-***-****

Evening Phone: 540-***-****

Email: ad4km8@r.postjobfree.com

Summary of Qualifications Education:

Hong Kong Institute of Fashion Design. Shenzhen China 1992 to 1995 Graduated with a degree in Fashion Design.

Beijing School of Computers. Coursework; Microsoft office Applications, Photoshop. 2000

Work Experience:

Techers Assistant 01/2024 to 03/2024

St. James Childrens School

11815 Seven Locks Rd, Potomac, MD 20854

Phone: 301-***-****

Job Description:

Assisted Teachers to complete daily tasks within a classroom environment. These duties included leading lessons or small group activities for students, grading student assignments in accordance with the Teachers grading criteria and providing individual guidance to students with learning disabilities or behavioral challenges.

Performed many leadership, organizational and classroom management tasks to support both Teachers and students. These duties and responsibilities included:

Helping Teachers with lesson preparation, including collecting materials and setting up equipment.

Reviewing lessons or lectures with students on a one-on-one basis or in small groups.

Supervising students in class, between classes and during recreation periods and field trips.

Tracking attendance, grading assignments and calculating grades.

Giving extra help to students who need special accommodations or are struggling with a concept.

Assisting students with special learning requirements, including disabilities or English as a second language students.

Attending faculty meetings and parent conferences

Collaborating with the Teacher to identify students’ issues and recommend solutions.

Observing state, school and class rules and regulations.

Sales/Cashier/Customer Service 11/2022 to 01/2023

Max Mara

110 Bellevue Square

Bellevue Washington 98004

Phone: 425-***-****

Job Description:

Was responsible for operating a cash register, sales, and customer service needs. These duties included assisting customers, light duty stocking and maintaining a clean and organized workspace.

Job Responsibilities:

Handle cash transactions accurately and efficiently.

Count and balance cash drawer at the end of each shift.

Ensure all transactions are properly recorded and documented.

Assist customers with any questions or concerns.

Open and close the store as a key holder.

Ensure the store is clean and organized at the end of each shift.

Perform other duties as assigned by management.

Cash handling experience.

Key holder experience.

Beauty Sales 08/2022 to 11/2022

Mays’s/Lancôme’ Cosmetics Counter

400 Bellevue Square

Bellevue Washington 98004

Phone: 425-***-****

Job Description:

Was responsible for the complete operations of a cosmetics line, including providing a team of highly productive Beauty Advisors with sales ideas, tips on use of supply line, and partnering skills.

Responsibilities included:

As a Beauty advisor, my focus was to support the Beauty needs of the customers to drive sales.

Provided an elevated and seamless customer experience through expert skills in beauty knowledge, virtual selling, service & recovery.

Communicated with customers via phone, virtual 1:1 appointment, virtual events and leverage new selling ideas and applications.

Provided customer consultation, make-up and product application following all current hygiene standards.

Performed other duties as assigned.

Drove and exceeded sales goals by providing a personalized beauty experience based on individual customer needs.

Provided a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer.

Offered the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back.

Provided outstanding service, whether that be in person, virtually or on the phone.

Drive customer acquisition.

Leverage MyClient to nurture client relationships through impactful and personalized outreach.

Drive sales through leveraging Macy’s Loyalty Program.

Participated in pre-selling and sales driving events.

Remained up to date with all training through Beauty Playground.

Attended Vendor trainings and virtual trainings as assigned.

Partnered with Counter Manager and CSX Manager to identify business driving opportunities.

Met regularly with supervisor to discuss your performance, goals and actions.

Ensured timely processing of new receipts, damages, testers, and return to vendors (RTVs).

Upkeep a clean, safe and inviting environment in alignment with our company provided standards & guidelines.

Sales/Cashier/Customer Service 03/2022 to 07/2022

Zara

575 Bellevue Square

Bellevue Washington 98004

Phone: 425-***-****

Job Description:

Was responsible for operating a cash register, sales, and customer service needs. These duties included assisting customers, light duty stocking and maintaining a clean and organized workspace.

Job Responsibilities:

Handle cash transactions accurately and efficiently.

Count and balance cash drawer at the end of each shift.

Ensure all transactions are properly recorded and documented.

Assist customers with any questions or concerns.

Open and close the store as a key holder.

Ensure the store is clean and organized at the end of each shift.

Perform other duties as assigned by management.

Cash handling experience.

Key holder experience.

Sales/Cashier/Customer Service 08/2021 to 03/2022

Nordstrom Rack Factoria Mall

3920 124th Ave SE

Bellevue, Washington 98006

Phone: 425-***-****

Job Description:

Was responsible for operating a cash register, sales, and customer service needs. These duties included assisting customers, light duty stocking and maintaining a clean and organized workspace.

Job Responsibilities:

Handle cash transactions accurately and efficiently.

Provided expertise in all technologies used in the store environment.

Count and balance cash drawer at the end of each shift.

Ensure all transactions are properly recorded and documented.

Assist customers with any questions or concerns.

Assisted customers with a variety of transactions through a seamless and friendly experience.

Open and close the store as a key holder.

Ensure the store is clean and organized at the end of each shift.

Perform other duties as assigned by management.

Cash handling experience.

Key holder experience.

Inspired trust, teamwork, and positive team relationships.

Motivated and inspired others to adopt initiatives such as our Nordstrom Rewards program.

Defused customer situations and provided resolution in a timely and effective manner.

Ensured security and privacy of customer information through education, compliance, and resolution of issues.

Other experience factors:

The ability to effectively build relationships with your customers, peers and leadership.

Proficiency in multiple operating systems such as MS Windows, iOS and Android.

Clear, effective communication with strong interpersonal skills.

Can prioritize multiple tasks in a fast-paced environment.

Accountability, initiative, and a high level of ownership.

Self-motivated.

Sales/Cashier/Customer Service 05/2021 to 07/2021

Nordstrom-individual-Women, Parel

100 Bellevue Square

Bellevue, Washington 98004

Phone: 425-***-****

Job Description:

Was responsible for operating a cash register, sales, and customer service needs. These duties included assisting customers, light duty stocking and maintaining a clean and organized workspace. These duties included the following:

Handle cash transactions accurately and efficiently.

Provided expertise in all technologies used in the store environment.

Count and balance cash drawer at the end of each shift.

Ensure all transactions are properly recorded and documented.

Assist customers with any questions or concerns.

Assisted customers with a variety of transactions through a seamless and friendly experience.

Open and close the store as a key holder.

Ensure the store is clean and organized at the end of each shift.

Perform other duties as assigned by management.

Cash handling experience.

Key holder experience.

Inspired trust, teamwork, and positive team relationships.

Motivated and inspired others to adopt initiatives such as our Nordstrom Rewards program.

Defused customer situations and provided resolution in a timely and effective manner.

Ensured security and privacy of customer information through education, compliance, and resolution of issues.

Other experience factors:

The ability to effectively build relationships with your customers, peers and leadership.

Proficiency in multiple operating systems such as MS Windows, iOS and Android.

Clear, effective communication with strong interpersonal skills.

Can prioritize multiple tasks in a fast-paced environment.

Accountability, initiative, and a high level of ownership.

Self-motivated.

Sales/Cashier/Customer Service 01/2021 to 05/2021

Coach-North Bend Premium Outlets

661 S Fork Ave SW Suite East

North Bend, Washington 98045

Phone: 425-***-****

Job Description:

Was responsible for operating a cash register, sales, and customer service needs. These duties included assisting customers, light duty stocking and maintaining a clean and organized workspace.

Understands organizational objectives and made decisions that align with Company priorities.

Took ownership and was committed to delivering results, while remaining actively aware of personal and store metrics; and created personal sales strategies in partnership with the management team.

Created short- and long-term strategies to achieve personal metrics and performance goals.

Took ownership of personal survey results and creates plans to improve and overcome areas of opportunity.

Represented Coach as a brand ambassador.

Always demonstrated Coach’s Selling and Service expectations.

Understood changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.

Drove business through sales strategies, sourcing new customers and maintaining on-going productive relationships with customers.

Created positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.

Built credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

Provided in-depth product knowledge, including features, benefits, current offerings, and overall product value.

Remained aware and was able to communicate current pricing and promotional strategy to customers.

Discussed product features and built the sales by leveraging cross-selling skills and abilities.

Cross-sold and encouraged beneficial product add-ons that relate to the customer’s shopping needs.

Sensitive to customers’ needs and tailors’ approach by reading cues.

Attended to the unique and individual shopping needs of each customer.

Worked with multiple customers simultaneously and breaks away as appropriate

Followed up with customers consistently and genuinely to influence/close the sale.

Used flexible personal selling techniques to contribute to overall store financial results.

Built lasting and loyal relationships with customers.

Leveraged Coach’s tools and technology to support relationship building efforts.

Created enthusiasm and positivity for a shared vision and mission.

Promoted and endorsed a team selling environment.

Fostered an environment of teamwork, trust and collaboration with internal and external customers.

Remained solution oriented; was adaptable and flexible to changing business and store needs.

Welcomed feedback and adapts behaviors as appropriate.

Always maintained a calm and professional demeanor.

Other experience factors:

Ensured all daily tasks are completed without negatively impacting service or Coach standards.

Completed daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

Always maintained a clean and tidy selling floor.

Adhered to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.

Replenished inventory on sales floors as needed.

Supported Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

Supported cash-wrap when needed to process purchases, returns, and exchanges.

Efficiently processed customer transactions: Purchase, Return, Exchange, Found Order etc.

Effectively helped to prepare store by organizing functional areas, performed routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

Sales/Cashier/Customer Service Associate 07/2020 to 10/2020

Ross Dress for Less

17170 Redmond Way

Redmond, Washington 98052

Phone: 425-***-****

Job Description:

Greeted and responded to all customers in a courteous and friendly manner. Ensures proper merchandise presentation. Operated cash register in accordance with policies and procedures. Always maintained a clean work area. Provided customer service according to the Star Service program guidelines. Associate may assist in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service. These duties included the following:

Maintains good quality customer service at all times.

Ensures proper merchandise presentation is maintained in accordance with company standards.

Execution of cashier responsibilities within in company policies and procedures.

Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents.

Additional tasks and responsibilities as assigned by store management.

Other experience factors:

Customer Service

Adaptability

Communication

Teamwork

Ability to interact with customers and co-workers in a friendly, cooperative and pleasant manner.

Good communication skills.

Able to meet normal store demands which includes standing, lifting, loading and unloading trucks, and unpacking merchandise.

Sales/Cashier/Customer Service 10/2019 to 01/2020

Nordstrom Fine Jewelry

415 Pine St

Seattle, Washington 98101

Phone: 206-***-****

Job Description:

Was responsible for operating a cash register, sales, and customer service needs. These duties included assisting customers, light duty stocking and maintaining a clean and organized workspace. These duties included the following:

Handle cash transactions accurately and efficiently.

Provided expertise in all technologies used in the store environment.

Count and balance cash drawer at the end of each shift.

Ensure all transactions are properly recorded and documented.

Assist customers with any questions or concerns.

Assisted customers with a variety of transactions through a seamless and friendly experience.

Open and close the store as a key holder.

Ensure the store is clean and organized at the end of each shift.

Perform other duties as assigned by management.

Cash handling experience.

Key holder experience.

Inspired trust, teamwork, and positive team relationships.

Motivated and inspired others to adopt initiatives such as our Nordstrom Rewards program.

Defused customer situations and provided resolution in a timely and effective manner.

Ensured security and privacy of customer information through education, compliance, and resolution of issues.

Other experience factors:

The ability to effectively build relationships with your customers, peers and leadership.

Proficiency in multiple operating systems such as MS Windows, iOS and Android.

Clear, effective communication with strong interpersonal skills.

Can prioritize multiple tasks in a fast-paced environment.

Accountability, initiative, and a high level of ownership.

Self-motivated.

Languages:

English

Mandarin Chinese

Shanghai Dialect

Cantonese (limited)

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