Hector Velez

Houston, TX

Contact

504-***-****

ad4kll@r.postjobfree.com

Summary

I have over 15 years of experience in Customer Service. I am bilingual, fluent in both English and Spanish. I am dependable, hardworking and responsible. I can work with little to no supervision in an independent or teamwork setting. Education

St. Amant High School

St. Amant, Louisiana

Class of 2002

Key Skills

Bilingual Spanish/English

Customer Service

Confidentiality

Phone Etiquette

Attention to Detail

Conflict Resolution

Communication

Microsoft Office

Creativity

Leadership

Time Management

Teamwork

Organization

Event Planning

Cash Handling

Experience

SEPTEMBER 2020 - PRESENT

TEAM LEAD Walmart (Houston, TX)

Responsibilities: Assist management by assigning duties to associates; communicate goals/feedback; train associates on processes and procedures; provide direction and guidance to associates on techniques to ensure member complaints/issues are resolved according to company guidelines; and ensure compliance with company policies and procedures.

SEPTEMBER 2020 - MARCH 2021

SALES ASSOCIATE & KEYHOLDER BOOT BARN (Gonzales, La) Responsibilities: Serve customers by helping them select products, Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greet and receive customers in a welcoming manner. Respond to customers’ questions. Document sales. Assists with inventory, receiving and stocking merchandise.

FEBRUARY 2012 - JUNE 2022

EVENT COORDINATOR & BARTENDER SPLASH NIGHTCLUB

Responsibilities: Plan and schedule themed events, source entertainment acts for planned events, plan and distribute stage setlist, promote events via social media, assess customers' needs and preferences and make recommendations. Mix ingredients to prepare cocktails. Plan and present bar menu.