PROFESSIONAL SUMMARY

Seasoned, proactive Executive Assistant takes on complex tasks for executives, innovating appropriate solutions and executing with minimal guidance. Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities. Exercises discretion and confidentiality when dealing with privileged information.

® Managed operations for small businesses generating $1.5-$2.5 million/year in Northern Nevada.

® Highly skilled in navigating politics and maintaining confidentiality.

® High-energy, results-oriented leader recognized for effective project management, initiative, flexibility and enthusiasm in meeting tight deadlines.

® Self-directed with strong initiative and highly productive requiring minimal guidance or supervision.

® Strategic and creative thinker with excellent written and oral communication skills and emotional intelligence.

® Experienced in high profile events and audiences of all sizes and levels.

® Possess strong multi-tasking skills with the ability to simultaneously manage various projects and schedules.

® Possess and demonstrate strong remote skills proven in past employment. SKILLS

• Complex Calendar Management • Business Administration • Team Building

• Project Management • Schedule Management • Customer Service

• Complex Problem Solving • Report Writing • Strategic Planning

• Database Management • Travel Coordination & Itineraries • Information Confidentiality

• Conflict Management • Executive Support • Remote Work Workflow Manager

White Water Solutions Reno, NV

July 2021 – January 2024

50% Remote

Drove business operations forward by effectively developing and managing workflow management for service and sales.

• Delivered excellence in customer service and quality control of operations to meet company mission.

• Improved productivity after reviewing and modifying operations and workflows.

• Responsible for onboarding new trade business management and support software (SimPro),

• Developed training program and guide to onboard all technicians and employees to SimPro. Software utilized: SimPro, Google Workspace, Microsoft 365, Smartsheet, Gantt Charts Event Manager

University of Nevada Reno Reno, NV

July 2019 – July 2021

Primary resource for scheduling, logistics and management of special events held in The Joe Crowley Student Union (JCSU), to include team collaboration with Associated Director of Operations, Coordinator of Building Services, Coordinator of Technology Services and Assistant Director of Event Management for professionally training and developing students within the JCSU.

• Arranged and managed high profile and priority events with the JCSU.

• Developed conference schedules, meeting agendas, and itineraries

• Ensured proper follow-up and resolution of crises and issues and handled all matters with discretion and diplomacy. RELEVANT EXPERIENCE

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• Provided complex administrative support; participated in formulating, implementing, and evaluating operational policies and procedures.

Software utilized: 25 EMS, Google Workspace, Office Teams, Microsoft 365 Director of Operations

Rubbish Runners, LLC Reno, NV

July 2019 – July 2021

65% Onsite

Coordinated and managed all day-to-day activities to include customer service, dispatch, scheduling, sales, finance, and human resources for small successful business in northern Nevada.

• Managed and directed dispatch of drivers, scheduling, customers, and truck maintenance.

• Responsible for customer relations and employee/office management

• Managed vendor sourcing, and negotiations; Defined, implemented and revised operational policies and guidelines for company per DOT standards and regulations; Responsible for human resources and payroll.

• Managed schedules, QuickBooks, AP/AR, billing and CRM. Software utilized: 25Live EMS, Google Workspace, Office Teams, Microsoft 365, Gantt Charts Event Manager January 2017–October 2017

University of San Diego San Diego, CA

School of Leadership & Educational Sciences

Primary contact for the School of Leadership and Education Sciences (SOLES) Finance and Administration office for assisting with building/facilities usage and maintenance.

• Scheduled all special events held in the SOLES building; coordinated logistics, room and building access for individuals; and liaised between catering and clients for Banquet Event Orders and problem-solving issues for events.

• Provided complex administrative support; participated in formulating, implementing, and evaluating operational policies and procedures.

Software utilized: Banner EMS, Microsoft 365, Access, Visio, Project Management, Concur, SalesForce Executive Assistant February 2011–January 2017

University of San Diego, The Department of Leadership Studies San Diego, CA Provide high level, complex, and confidential administrative support in support of the Department of Leadership Studies’ academic programs and faculty. The Department of Leadership Studies is comprised of 4 graduate degree programs, 2 credential programs and 2 undergraduate minors and a certificate. There are 14 full-time faculty, 5 administrators, 20-30 additional adjunct faculty and approximately 300 students.

• Executive Assistant to the Chair of the Department of Leadership Studies and the Assistant Director of Leadership Programming, providing professional, timely, and confidential support in a fast-paced environment.

• Responsible for planning and execution of over 25 events annually, working with on and off-campus constituents in the planning and coordinating of department, program and some institute events.

• Responsible for Faculty calendaring, all academic scheduling, as well as direct input of all schedules into academic tool.

• Independently compose correspondence, handle crises, organize travel & Itineraries, manage all office documents and visitors, as well as created and maintained all adjunct faculty, doctoral, masters and undergrad program manuals and guides. In addition, created and routed all contracts for adjunct faculty and overload contracts for Faculty.

• Responsible for tracking and analyzing departmental budget and expenses, as well as make recommendations to the Department Chair and Assistant Director.

Software utilized: Banner, Microsoft 365, Access, Visio, Project Management, Concur, FileMaker Pro, Salesforce, SurveyMonkey, Qualtrics

Assistant Executive Director March 2007-September 2010 Reno-Tahoe Blues Fest Reno, NV 80% Remote

Planned and managed all aspects of annual festival in tandem with the Executive Director to meet Board of Directors’ objectives for this 3-day event to include coordinating and oversight of all aspects of event logistics: site planning and set-up, equipment and labor, service provider coordination, signage, sponsor tents & hospitality, and talent contracting with artists. Gibb, HM 2024 3

• Assisted Executive Director in the recruitment of sponsors and cultivate/maintain relationships for future events.

• Identified, procured, and negotiated contracts with performing artists, as well as managed relationships throughout the year for event; and recruited and retained vendors and service providers for event.

• Developed and managed board-approved budget and monitored cash flow with treasurer. Contained costs by effective negotiation with service providers and artists, generated significant savings in prior and current year’s budgets; Conducted pre- and post-event account reconciliation and prepared tax submittals; and administered a

$1.5M enterprise, regularly achieving revenue goals and keeping expenses under budget.

• Coordinated marketing activities, managed marketing company on key outreach tasks such as website, campaigns, eBlasts, radio/TV spots, and collateral materials.

• Provided Board and Executive Director with action plans, agendas, minutes and office management. Software utilized: Windows Vista/XP/2000, Office 2007/2003/XP/2000, Publisher, QuickBooks, ACT! Database Administration, Adobe Acrobat, Visio, Photoshop, Project Management Executive Administrative Analyst August 2006 – February 2007 EMPLOYERS Reno, NV

Provided professional level senior administrative support for the Executive Offices, including the Chief Strategy Officer and the Corporate Strategy Team, exercising sound judgment to maintain the confidentiality of highly sensitive Corporate Strategy information.

• Reviewed, analyzed and/or responded to or referred telephone calls, emails, correspondence and documents; proactively anticipated, recognized and resolved issues; and supported the entire strategy team with scheduling, report presentations and miscellaneous items.

• Scheduled and arranged domestic and international travel; maintained calendars, schedule appointments/meetings, and coordinated venues, vendors and accommodations for meetings.

• Assisted in budget preparation and monitoring, as well as completed, reviewed and processed expense reports, corporate credit cards, invoices and other accounting items.

• Created, edited, and/or prepared reports, presentation materials, summaries and other documents from a variety of sources.

Software utilized: Windows Vista/XP/2000, Office 2007/2003/XP/2000, Publisher, Adobe Acrobat, ERP Marketing Communications Coordinator September 2002 – September 2004 Market Scan Information Systems, Inc. Westlake Village, CA Planned and implemented sales, marketing and service development activities targeted toward significant growth of new and existing markets.

• Monitored competitor programs, services, sales and marketing activities

• Coordinated with the Executive Committee on marketing activities

• Represented company at trade shows and events

Software utilized: Windows Vista/XP/2000, Office 2007/2003/XP/2000, Publisher, ACT! Database Administration, Goldmine Sales & Marketing, Adobe Acrobat, Visio, Photoshop Executive Assistant to Managing Director October 1997—November 2001 Wilshire Associates Incorporated Reno, NV 20% Hybrid Coordinated and supported worldwide marketing and sales efforts of the Wilshire Analytics Division. Primary responsibilities included prospect development and qualification, construction and monitoring of direct marketing campaigns, development and production of sales and marketing literature, fielding prospect inquiries, territory management, pipeline management and various general marketing/sales tasks.

• Developed, enhanced and maintained company/product/competitor knowledge database.

• Handled event coordination for all trade shows attended and Wilshire’s annual client conference.

• Solely responsible for the completion, submission and tracking of Request for Proposals/Information.

• Acted as database administrator for ACT!, as well as developed, implemented and maintained approximately ten (10) ACT contact databases utilized by both the marketing/sales and client services divisions.

• Oversaw activities of junior marketing support staff Gibb, HM 2024 4

Software utilized: Windows Vista/XP/2000, Office 2007/2003/XP/2000, Publisher,, ACT! Database Administration, Adobe Acrobat, Visio, Photoshop, Proposal/RFPMaster, Project Management EDUCATION

Journalism, Arizona State University, Tempe, AZ

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