CARLA COLEMAN KARSEN

Homosassa, FL *****

352-***-**** - ad4kbo@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Multi-Line Phone Systems

Managing Phone Systems

Front Desk operations

Professional Communication

Multitasking abilities

Organization and Time Management

WORK HISTORY

01/2021 to 03/2021 Patient Service Representative

Meadowcrest Family Physicians – Crystal River, FL

Provided exceptional customer service to patients, answering questions and addressing concerns.

Verified insurance eligibility and coverage for patients. Entered patient demographic and insurance data into an electronic medical record system.

Filed and maintained patient records in accordance with HIPAA regulations. 04/2019 to 07/2019 Switchboard Operator

Bayfront Health Seven Rivers – Crystal River, FL

Managed PBX-switchboard and PA operating system for a busy hospital. Maintained up-to-date knowledge of emergency call procedures. Performed clerical work such as sorting mail, restocking supplies typing documents.

04/2019 to 07/2019 Patient Access Specialist

Bayfront Health Seven Rivers – Crystal River, FL

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy. Collected and entered patient demographic and insurance data into a computer database to establish patient medical records.

Received patient deductibles and co-pay.

11/2009 to 11/2018 Operations Manager

Angelic Air – Beverly Hills, FL

Supervised operations staff and kept employees compliant with company policies and procedures.

Improved office operations by automating client correspondence, record tracking, and data communications.

Performed billing, collection, and reporting functions for the office generating $1.5 million annually.

Led hiring, onboarding, and training of new hires to fulfill business requirements. 04/2006 to 06/2008 Client Services Representative

Broder Bros – St. Petersburg, FL

Cultivated long-lasting client relationships based on trust and a solid understanding of business needs.

Kept detailed records of changing inventories for clothing products using Alpha products.

Provided information about available products and services including membership details and purchase advantages.

02/2005 to 04/2006 Prescription Benefit Specialist Pharmacare Direct – Largo, FL

Explained mail-ordered prescription benefits to plan participants in easy-to- understand terms in order to educate each on available options. Observed strict procedures to maintain data and plan participant confidentiality. Responded to customer requests for products, services, and company information. 01/2004 to 04/2004 Patient Care Advocate

Springbrook Hospital – Spring Hill, FL

Answered phone calls and provided new clients with the required paperwork to initiate service.

Completed intake assessment forms.

Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods, and applicants' legal rights.

EDUCATION

No Degree: Medical Assisting

WTI - Inverness, FL

No Degree: Medical Insurance Billing

University of Phoenix - Tempe, AZ

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