Douglas Minor

**** ***** ****** ~ North Las Vegas ~ Nevada 89031

Cell Phone 818-***-****

Email: ad4k3i@r.postjobfree.com

OBJECTIVE:

Highly experienced and motivated Network, System Administrator Specialist.

Dedicated, focused and team-oriented individual with superior intercommunication skills to work at all levels of the organization.

SKILLS:

·Network level: WAN and LAN connectivity, routers, firewalls, and security

·Internal systems, cloud and network infrastructure

·Microsoft related technologies: Windows Server, Exchange and SQL

·Virtualization technologies: VMware, Citrix, and Microsoft

·Remote access solution support VPN

·Deploy and troubleshoot Cisco Switcher/Routers, Cisco Call Manager VOIP Phone system.

EDUCATION:

Bachelor of Science, Computer Science, Tarkio College, Tarkio, MO 1988

MCSE 2003, MCSA – Messaging, MCP

CCNA

ITIL 2 – Foundations

Server+

EXPERIENCE:

Network Engineer

Robert Half

Aug 2022 - Mar 2023

Implemented network security measures to protect the organization's digital assets.

Troubleshooted issues with network connectivity or system performance to ensure smooth operations.

Configured systems to optimize performance and support the organization's goals.

Managed firewall settings to prevent unauthorized access and data breaches.

Designed IT infrastructure to support the organization's current and future needs.

Implemented network upgrades to enhance system efficiency and performance.

Limousines Chauffeur

BLS Limousine

May 2021 - Aug 2022

As a Limousine Chauffeur I provided exceptional customer service by:

Take orders from dispatchers regarding picking up guests and ensure that they are understood properly.

Map routes on the GPS to ensure that the shortest and most efficient route is taken.

Greet passengers and assist them in embarking on the limousine.

Assist in handling luggage by providing support in loading and unloading it.

Drive passengers to their destinations and assist passengers in disembarking.

Open limousine doors for passengers and provide special assistance to those with special needs such as the elderly.

Determine fares depending on distances and the number of stops and calculate payments to be collected.

Collect payments from clients and tender change and thank them for their business.

Drive limousine back to the docking areas and provide the dispatcher with information on the time and venue where passengers have been dropped off.

Keep the limousine clean from the inside and outside by regularly taking it to a detailer.

Perform both preventative and regular maintenance on the vehicle such as checking fluids and ensuring that breaks work properly.

Ensure that limousines are properly stocked with food and beverages as supplied by the company.

Create and submit daily reports by logging in the information of picking and dropping passengers and related payments and receipts.

Sales Associate

Walmart

Dec 2020 – May 2021

As a sales associate I provided exceptional customer service by:

Taking responsibility for greeting customers, locating products, price-checking items, and organizing

store shelves, displays and answering customer questions about policies, services, and products.

Independent Contractor Computer Consultant

Oct 2018 – Dec 2020

Implemented robust network security measures to protect confidential data and sensitive information.

Led successful project management initiatives to ensure on-time delivery and exceed client expectations.

Provided expert IT consulting services to optimize operational efficiency and achieve business objectives.

Performed seamless software installations to enhance system functionality and user experience.

Managed client relationships effectively to drive satisfaction and loyalty.

Diagnosed and resolved technical issues promptly to minimize downtime and maximize productivity.

Senior Network Engineer

Wilshire Boulevard Temple

Aug 2014 – Sep 2018

Troubleshooted and resolved network issues to ensure smooth and efficient operations.

Implemented robust network security measures to protect sensitive data and prevent unauthorized access.

Managed firewall settings to regulate incoming and outgoing network traffic.

Monitored network activities for any suspicious behavior or potential security breaches.

Configured routers to optimize network performance and connectivity.

Enforced cybersecurity protocols to safeguard against cyber threats and vulnerabilities.

Technical Services Manager

Neocomp Systems, Inc.

Nov 2012 - Jun 2013

Developed process for the technical services team so that it was clear internally how work was to be estimated and tracked so that work can be delivered on a predictable basis.

Assignment of work to staff and ensuring that utilization meets billability targets.

Tracking of work that is in queue, prioritizing and reassigning as needed to keep projects on track.

Employee/ Contractor check-ins status reports and follow-up.

Developed strategy recommendations, detailed project plans, reporting dashboards for weekly briefings.

Project/Service Delivery Manager

Experis, Verizon Business on site @ Amgen, Inc.

Jan 2011 - June 2011 (6 mo. Contract)

Implemented systematic data backup procedures to ensure data security and integrity.

Provided technical support to end-users, resolving hardware and software issues promptly.

Configured network settings to optimize performance and ensure seamless connectivity.

Communicated effectively with clients to understand their technological needs and provide appropriate solutions.

Installed and updated software applications across multiple platforms to enhance operational efficiency.

Troubleshooted systems to identify and address technical issues, minimizing downtime and disruptions.

Independent Contractor Computer Consultant

May 2007 - Jan 2011

Implemented network setup for various clients to ensure seamless connectivity and data transfer.

Diagnosed and resolved technical issues through troubleshooting methods to minimize downtime for clients.

Facilitated clear and effective communication with clients to address their IT concerns and provide timely solutions.

Managed IT projects from initiation to completion, ensuring all deliverables were met within the specified timeline.

Installed software applications and programs on multiple systems to enhance operational efficiency.

Provided expert IT consulting services to clients, offering tailored solutions to improve their overall technology infrastructure.

Client: Washington Mutual

Southwest Technical Team Lead

Siemens Business Services

Oct 2005-May2007

Managed service delivery teams responsible for implementation of 1T infrastructure and IT services for Washington Mutual in the Southwest Region.

Responsible for approximately 3000 Windows 2000/2003 advanced standard, enterprise and US v5/6 servers. EMC and IBM SAN.

Developed strategy recommendations, detailed project plans, reporting dashboards and weekly senior executive briefings.

Improved contract revenue and profitability by executing high return consolidations, performance improvement and productivity projects within the IT Services Organization.

Continually optimize the skill mix of datacenter-staff, service organization structure and service processes to achieve delivery and support commitments within operating budgets.

Championed continuous improvement of processes and procedures to enhance quality and responsiveness.

Client: Washington Mutual

Server Administrator

TEKsystems

Feb 2005-June 2005

Responsible for approximately 3000 Windows 2000/2003.

Administration of Windows NT/2000/2003, SQL and Oracle Data Base Servers, & JIS Web Servers. Oversight of network connections between business units and Help Desk operations.

Installation, configuration, upgrade and support of Windows 2000 servers for both local and wide area networks, including Citrix Winframe and Microsoft Terminal Server.

Director Information Technology - Infrastructure

Image Entertainment

Dec 2000 - Dec 2003

Hands-on, director of IT staff, responsible for:

System design and administration of Windows NT/2000/2003, Active Directory, Exchange 2000, Novell, Red Hat, SCO UnixWare, Compaq Tru64, SQL and Oracle Data Base servers,

Oracle Application Administration, IIS Web Servers, network connections between business units and Help Desk operations.

Installation, configuration, upgrade and support of Windows 2000 servers.

Set-up and support of a clustered MS Exchange 2000 server with an HP1000 SAN and Active Directory.

Maintenance of Remote access and Internet connectivity.

Set up, installation and maintenance of Checkpoint firewall, Cisco Routers and Hubs.

Project management including creation and implementation of project plans and work breakdown structure using MS Project for corporate

IS directives and company-wide Initiatives. Developed and implemented company policies and procedures for Remote users and Laptop configurations.

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