Diane Landers 773-***-****

ad4k30@r.postjobfree.com

Accomplished, dynamic, and results driven professional. Offering expertise in loss mitigation, commercial collections, accounts receivable, credit & collections, self-pay, & cash applications. Expert in account management, managing collections, billing, cash analysis, cash applications, while protecting the integrity of the company and clientele. Proven ability to develop and implement key strategies, time management and initiatives which support organizational objectives. Possess exceptional interpersonal and communication skills. I have the passion to work in a fast-paced environment that allows me to multi-task and contribute as a team player. Work Experience

Municipal Collection Services, Palos Heights, Illinois Jan, 2014 – present Collection Representative

• Collection of Red Light Violations, Parking Tickets, and Local Ordinances

• Maintain Top 10 collector

• Manage my route daily

• Met and exceeded monthly requirements

• Collect and negotiate Suspensions, Boot & Tows and create and enforce payment agreements

• Provide different strategies and rebuttals consistently to the team Merchant Credit Guide, Chicago, Illinois Oct, 2014 – Feb, 2015 Self-Pay Collector

• Responsible for resolution of self-pay accounts

• Contact responsible party to resolve outstanding balances

• Experience working with a Predictive Dialer System, As400, and email

• Proficient in documentation and notation of all collection calls

• Processing credit card payments

• Negotiate, monitor, and enforce agreed payment arrangements/terms HSBC, Elmhurst, Illinois Oct, 2011 – June, 2014

Loss Mitigation Specialist

• Identifying and contacting clients with past-due balances and negotiate successful payment options

• Investigate escalated calls, providing professional and courteous resolution

• Handle short sales, deed in lieu, foreclosures, loan modifications, and re-ages

• Met quality and productions goals set by each department

• Maintained efficient records and transactions in accordance with departmental and company policies

• Proficient with Mortgage Services System, imaging, C2 System, MARS, Solar, Ams, Newtrack Systems & Oprah (property taxes)

Schofield Media, Chicago, Illinois

Accounts Receivable Specialists Apr, 2007 – July, 2011 Accounts Receivable Specialists thru La Salle Network Sept, 2006 – Apr, 2007

• Collection of delinquent accounts and negotiated settlement offers

• Consistently incorporating new accounts while maintaining existing accounts efficiently

• Research and resolve payment discrepancies timely

• Update client’s financial status, evaluate client’s ability to have successful terms, enforce payment terms

• Performed Skip Tracing techniques in efforts to locate missing or re-assigned contact numbers of clients

• Proficient documentation of all collection efforts Brown and Joseph, Schaumburg, Illinois Jan 2005 – Aug 2006 Commercial Collection Specialists

• Collections, debit/credit memo processing for DHL Express Worldwide on assigned commercial clients

• Resolved disputed invoices and managed credit holds

• Communicated credit standing of accounts with sales staff and customer service The Bureaus Inc., Evanston, Illinois Jan, 2004 – Jan, 2005 Account Recovery Specialists

• Reduced payment delinquency and minimized write-offs with efficient collection efforts, while resolving billing disputes

• Partnered with various mortgage companies with qualified candidates to refinance in efforts to liquidate credit card debt

Account Temps, Chicago, Illinois June, 2002 – June, 2003 Evanston Northwestern Healthcare

Self-Pay/Insurance Follow-up Specialist

• Direct contact with all third-parties responsible for hospital billing for patients

• Compliant with hospital collection policy and procedures when providing patients payment arrangements

• Extensive working knowledge of electronic billing UB2 Medicaid and Medicare A & B

• Experienced with Access, Line, Mediacom, SMS, HMO, PPO, Medical, and HCPCS Account Temps, Chicago, Illinois Dec, 2001 – May, 2002 CRU Accounting

Cash Applications for Evanston Healthcare Specialist

• Resolved payments between physician practices and insurance companies

• Managed cash, payment applications, general ledger entries, and spreadsheets Financial Temps., Park Ridge, Illinois May, 2001 – Nov, 2001 A/R Credit Collection Specialists

• Coordinate collection function of multiple equipment and maintenance contracts while reporting to Bell & Howell

• Received distribution of payments to be assigned order numbers and cleared for any discrepancy

• Processed daily credit card processing, ran credit reports, processed improvement issues and corrected purchase orders

• Provided accurate credit analysis and timely collection of assigned receivables Van Ru Credit Corporation, Skokie, Illinois 1991 – 2000 Collector, Team Leader and Supervisor

• Collections on delinquent student loans, medical treatment, retails, and U.S. Department of Treasury

• Skip Tracing

• Processed credit card payments and negotiated monthly payment agreements Education

Major in Business Administration

Olive Harvey College, Chicago, IL

Extensive professional training in a 3rd party collection environment.

Contact this candidate