SWATI SHARMA (B.Sc. B.Ed.)

Retail Industry Professional

P: 980-***-**** E: ad4jxs@r.postjobfree.com

SUMMARY

Mrs. Sharma has 6 years of progressive experience in a retail environment. She is working as a Store Manager at Dollar Tree for the past 6 years. Mrs. Sharma also has 2 years of teaching experience in India. She is looking for a job opportunity in the retail domain with an organization of repute where she can leverage her academic, professional, and social skills to help meet the organization’s goal. Swati is a US Citizen and does not need any immigration-related documentation support now or in the future. SKILLS & EXPERTISE

Store end to end management Team Management Store payroll-run Stock-crew run Stock merchandising Schedule management Operational action plan management Customer centricity Inventory count Bank transactions Team player Quick learner Initiator and Result driven Positive attitude Excellent communication and interpersonal skills Microsoft Office toolset proficiency

EXPERIENCE

Dollar Tree Inc. Greensboro, NC, USA November 2017 - Present Store Manager

• Joined Dollar Tree in November 2017 as a Cashier.

• Promoted to assistant manager role in September 2019.

• Promoted to operations assistant manager role in October 2020.

• Promoted to merchandising assistant manager role in October 2021.

• Promoted to “Store Manager” role in November 2022 and managing an independent store location and team.

Key Responsibilities

• Managing End-to-end operations of an independent Dollar Tree store location and performance of the team to provide the highest level of customer service.

• Understand, communicate and model the core values of the organization, to create a sense of teamwork and membership among employees.

• Driving profitability and sales through effective merchandising, strong inventory control, and optimal resource allocation.

• Working closely with the direct leader to share suggestions and needed support to run the store efficiently and profitably.

• Generating & submitting the weekly, monthly, and annual management reports.

• Coordinating the Dollar Tree regional and district management store visits.

• Conducting employee annual performance evaluations, providing feedback, and recommending store personnel for advancement & termination as appropriate.

• Conducting store meetings and communicating job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results.

• Guiding store management team to ensure seamless store operation and productivity.

• Preparing, managing, and revising the team schedules to ensure appropriate store staffing levels.

• Assisting in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates.

• Training and coaching new hires to make them aware of the process and task steps related to their responsibilities.

• Helping new cashiers with on-the-job training to set performance expectations and enable quick productivity.

• Managing stock crew runs to ensure store personnel adhere to inventory procedures and product handling guidelines to minimize losses.

• Conducting store inventory counts and reconciliations according to company guidelines.

• Cash management and billing to ensure there is a constant flow of customers at the point of sales station.

• Manage customer interactions to help them find the right product with ease and without delay.

• Handle customer concerns and ensures an effective and appropriate resolution.

• Stock management including inbound goods receipt, vendor communication, and stocking of goods at the appropriate bin location.

• Perform store closing activities, including cash reconciliation and deposit, at the contracted bank location.

• Complying with all established company policies and procedures while upholding the security and confidentiality of documents and data.

• Ensuring a safe environment for employees, customers, and vendors by pro-actively identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order.

• Ensure that the store looks clean and organized by routing overflow goods to their designated location, i.e., manage recovery and go back. EDUCATION

• Bachelor of Education (B.Ed.) from the University of Jammu, India (2001-02).

• Bachelor of Science (B.Sc.) from the University of Himachal Pradesh, India (1998- 2001).

HOBBIES / INTERESTS

• Cooking and listening to music are two of my favorite pastimes.

• I enjoy travelling to new places and experiencing different cultures.

• I volunteer work in schools and love to teach kids.

• I like to spend quality time with family and friends.

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