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Customer Service Business Administration

Location:
Binghamton, NY
Posted:
March 24, 2024

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Resume:

Jeffrey Trzeciak

518-***-**** ad4jvp@r.postjobfree.com Albany, NY

EDUCATION AND HONORS

Binghamton University, State University of New York, School of Management Binghamton, NY Bachelor of Science in Business Administration, Concentration in Marketing Expected December 2024 Cumulative GPA: 3.82/4.00 Tau Sigma National Honor Society Miami Herbert Business School Coral Gables, FL

Coursework towards a Bachelor of Business Administration in Marketing January 2021 - May 2022 Cumulative GPA: 3.53/4.00 Provost’s Honor Roll: May 2021 PROFESSIONAL EXPERIENCE

Dick’s Sporting Goods Guilderland, NY

Sales Associate May 2023 - August 2023

● Demonstrated strong customer service skills by promptly assisting shoppers and providing specialized product knowledge

● Employed persuasive sales tactics to sell licenses and warranties, contributing to increased revenue and customer satisfaction

● Exceeded weekly targets for percent of sales transactions that included a donation to local youth sports, consistently achieving a top three position on the leaderboard among all sales representatives Market 32 Guilderland, NY

Customer Service Teammate May 2022 - August 2022

● Assisted customers in need of carrying out groceries to efficiently load up their car, ensuring a seamless shopping experience

● Engaged with customers who had inquiries or needed assistance in locating specific items, directing them to the appropriate aisle The Standard Restaurant and Lounge Guilderland, NY Food Runner May 2021 - August 2021

● Accompanied servers by promptly presenting food to all 40 tables in the restaurant accommodating each customer’s needs

● Promoted to the server position by demonstrating strong communication initiative, amiable skills, and work ethic, resulting in high praise from the manager and other employees for enhancing the reputation of the company LEADERSHIP EXPERIENCE

Financial Literacy for the Youth Binghamton, NY

Marketing Development Team August 2023 - Present

● Collaborate with the club leadership team to implement and execute an effective marketing strategy to elevate club exposure

● Present material to Binghamton University classrooms and local highschools to instruct the importance of financial literacy

● Design Instagram posts using Canva to spread awareness about upcoming events and highlight crucial concepts the club teaches Mazda Live Case Competition Binghamton, NY

Finalist October 2023 - December 2023

● Developed innovative recommendations to enhance Mazda’s dealer-installed accessory sales through seamless collaboration within a versatile team of five individuals by analyzing market trends and tracking consumer insights

● Distinguished as a top five group among 250 participants by showcasing exceptional teamwork and problem-solving initiatives

● Delivered a persuasive pitch to a panel of Mazda executives, illustrating untapped opportunities with precision and creativity Stock Pitch Case Competition Binghamton, NY

Financial Analyst August 2022 - September 2022

● Identified three catalysts to pitch the potential upside of Chevron (NYSE: CVX) including reduced sanctions in Venezuela, restriction of oil by OPEC benefiting the upstream segment, and investments in carbon-reducing technology

● Utilized Excel to graph a football field analysis and predicted target price of $190.61 devising meticulous investment thesis Saint Madeleine Sophie CYO Basketball Guilderland, NY Social Media Manager November 2019 - February 2020

● Posted updates through social media platforms to alert players and parents about critical information around the league

● Published comprehensive post-match reports covering scores and star players of each game on Twitter, resulting in increased engagement among league members and an elevated follower base on the Twitter account

● Allocated post-season awards to deserving players, analyzing statistical metrics including points per game and shooting percentage ADDITIONAL INFORMATION

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Powerpoint), Basic Python Skills (Numpy, Pandas, Matplotlib) Organizations: Finance Association, Intramural Basketball, Real Estate Society, Financial Literacy for the Youth Interests: New York Yankees, Knicks, Travel, Fantasy Football, Skiing, Podcasts (The Ramsey Show & First Take), Shark Tank



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