Beverly Marshall

Panama City Beach, FL *****

850-***-****

ad4ju9@r.postjobfree.com

Dedicated and dependable employee with over 30 years of experience in providing exceptional patient care and customer service. Proven ability in organizational and managerial abilities. Seeking employment with a company where I can use my education and further grow and advance my career.

SKILLS:

. Medical Billing . Customer Service . Medical Terminology . Self Starter

. Insurance verification . Problem Solving . Phlebotomy . Multitasker

WORK EXPERIENCE

Mobile Paramedical Examiner

APPS, Panama City Beach, FL

12/2021 – Present

• Work directly with various insurance companies scheduling appointments for applicants and performing physical examinations and blood draws as well as DNA testing and EKG's.

• Responsible for training new employees and ordering and maintaining supplies.

• Guarantee proper compliance with HIPPA and provide excellent customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Quality Compliance, Panama City, FL

05/2018 – 12/2022

Resolved customers problems and complaints by clarifying the problems, finding and explaining the best solution and following up with cases.

Kept accurate and secure records of sensitive and personal information.

Had a high customer satisfaction record.

MEDICAL ASSISTANT

Bay PC Prime Medical, Panama City, FL

10/2015 – 12/2021

Answered multi line phone system, scheduled appointments, verified insurance and provided excellent customer service.

Handled multiple responsibilities including taking vital signs and medical history, performing blood draws and various medical tests.

Ordered patient's medication using Escripts program and educated patients on their medication.

PATIENT CARE TECH

Gulf Coast Hospital, Panama City, FL

04/2013 – 10/2015

Provided superior care for medical and surgical patients including keeping records of their vital signs, checking their blood sugar levels and performing blood draws.

Electronically charted on patients, scheduled follow up appoints with their doctor.

Worked closely with doctors and nurses, assisting them with exams.

NIGHT SUPERVISOR

Crystal Bay Senior Living, Destin, FL

09/2009 – 03/2013

• Responsible for hiring, training and scheduling of all night shift employees as well as conducting performance reviews.

• Oversaw the handling of any medical emergencies and resolved any conflicts between employees and between residents.

• Kept exceptional records of all resident's medication, medical records and doctor visits.

EDUCATION

Associate Degree in Business

Alabama Southern College, Monroeville, AL

Certification, Paramedic

Alabama Southern College, Monroeville, AL

Certification, Medical Assistant

Gulf Coast College, Panama City, FL

Certifications and Advanced Training

Health Management

Businesses Administration

Medication Administration

Computer Procedures

Phlebotomy and DNA Collection

Customer Service

CPR and First Aid

Professional Honors Received

Recognized as outstanding employee by former employers, co-workers and patients. Awarded Employee of the Month four times.

References available upon request

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