Enxhi Dyrmishi

518-***-**** ad4jqd@r.postjobfree.com 36D LAKEVIEW DR, Clifton Park, NY 12065

Summary

I am an energetic and resourceful person with several years of experience in communications, journalism and management. Equipped with a diverse and promising skill-set, conducive to providing optimal support to HR for customer service. I am an ambitious, highly motivated and confident person.

Application skills

Microsoft Office suite, Workday, Kronos, Instagram, Dimensions Timekeeping, BrassRing, NICE, LinkedIn Recruiter, Facebook, Twitter, YouTube, Wordpress. Work Experience

Pre-Season Manager - full circle recruiter and Human recourse manager H&R Block - September 2022- Current

• Contacting priors Tax Pro that haven’t applied that we want to bring back

• Setting up bookings and times for interviews

• Completing prior year Tax Pro and Multi Unit Team Leader interviews

• Completing first year Tax Pro, Assistance Team Leader, CSP interviews

• Preparing new hire form- for prior year Tax Pro, Team Leader, first year Tax Pro, Assistant Team Leader, CSP

• Contacting confidantes to complete onboarding paperwork (including pay rate information)

• Registering new hire for centralized orientation

• Completing I9

• Helping associates update personal information in Workday (PTIN, direct deposit, contact info, etc)

• Checking and assisting in correcting hiring issues (such as manual hires, hired in multiple roles, missed pay exceptions, etc)

• Performing Workday adjustments to roster to move associates to offices

• Supporting with hiring issue escalations

• Executing Calling Campaigns for new and experienced Tax Professionals

• Recruiting for the H&R Block Incase Tax Course

• Coordinating and assisting with Interviews for receptionist and Assistant Team Leader

• Supporting tax office associates in meeting continuing education requirements, increasing certification levels and skills to win training

• Developing and hosting ITC Fairs in office (Set up)

• Developing and hosting ITC Fairs in Office ( Communication, Sign ups, Job Boards, Collateral)

• Participating in local and national Job Fairs

• Performing advanced candidate sourcing (i.e LI, Indeed and Zip Recruiter events)

• Performing staffing analysis- Own not being over or under staffed/hired Multi Unit Manager H&R Block - September 2022- Current

• Managing office staffing, operations, and logistics for three offices

• Partnering with the District General Manager creating and implementing office- level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

• Recruiting and interviewing candidates for tax office associate positions

• Building an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

• Conducting timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

• Leading daily team meetings and communicate essential information to tax office associates

• Creating associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices

• Preparing tax returns

Customer Service Representative TruGreen — April 2021- September 2022

• Provided customer support by answering incoming calls

• Assisted and addressed customer concerns in a professional manner

• Promoted and sold new or existing plans based on customer’s need

• Performed data entry tasks

Cashier/Sales Store Associate Marshalls & HomeGoods Superstore — 2017-2019

• Performing customer service duties such as cashier, and sales

• Assisting on special order requests over the phone

• Trained new employees

• Designing store layout on holiday seasons

• Performing markdown, inventory, and lost prevention General Manager National Fashion Chamber of Albania (NFCA) — 2011-2016

• Assisted on recruiting and training of new employees

• Managed projects and assigned tasks to staff

• Managed the Albanian Fashion Week event from start to finish

• Organized the fashion designer membership exchange

• Participated in NFCA's membership to the European Fashion Council negotiation Account Manager Smart Advertising — 2010-2011

• Maintained ongoing relationships with clients

• Developed new business through prospecting, telemarketing and networking

• Reported and forecasted sales revenue and projections Journalist Top Channel Television — 2009-2010

• Created content for audiovisual media, web, social media and email marketing

• Assisted in training of and directed news interns and volunteers

• Collaborated with assignment desk, producers and managers on story development

• Connected with diverse audiences and stakeholders

• Monitored analytics to measure story performance

• Optimized articles to meet SEO best practices criteria

• Planned, promoted and moderated multiple podcasts, in person video interviewing for online publication and other media activities Journalist Korrieri Newspaper — 2008-2009

• Covered the political and social thematic

• Built up professional network within the industry

• Pitched original ideas with strong verbal and visual communication

• Proofed and cross referenced online content

• Gained experience using WordPress content management systems Education

Media Management

Master of Science, 2015

University Of Tirana

Journalism

Bachelor of Arts, 2013

University Of Tirana

German Studies

High School Diploma, 2007

School of Foreign Languages, Tirana, Albania

Language skills

English, Albanian, German, and Spanish.

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