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Customer Service Representative

Location:
Killeen, TX
Salary:
18
Posted:
March 24, 2024

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Resume:

NJ

Nikkiya James

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Popeye's Restaurants - Popeyes manager

Killeen, TX

10/2023 - Current

Teleperformance - Customer Service Representative

Killeen, TX

02/2018 - Current

Good community - Customer service rep, Home Health Aide Killeen, TX

01/2018 - Current

Manpower - Assembly Worker

Killeen, TX

03/2023 - 06/2023

Killeen Independent School District - Assembly Custodian Killeen, TX

02/2017 - 01/2018

Sonic Drive - Cook

Killeen, TX

08/2015 - 01/2016

Compass Group - Cooking Cook

● Supervise employees cashier drive through packing cooking prep

● Cleaning the schools and classrooms and bathrooms ad4jph@r.postjobfree.com

+1-254-***-****

Killeen, TX 76541

Skills

● Customer Service

● Call Center

● CSR

● Customer Care

● Microsoft Excel

● Microsoft Word

● Microsoft Office

● Microsoft Outlook

● Custodial Experience

● Caregiving

● Security

● Home Care

● Cleaning Experience

● Food Preparation

● Typing

● Cooking

● Laundry

● Meal Preparation

● Hotel experience

● Cash handling

● Sales

● Upselling

● VPN

● Live chat

● CSS

● Documentation review

● Zendesk

● Customer support

● Cold calling

● Computer networking

● Training & development

● IOS

● Mac OS

Bryan, TX

12/2014 - 06/2015

Aegis Communications Group - Customer Service Representative Killeen, TX

09/2013 - 06/2014

Dollar Tree - Stocker

Killeen, TX

10/2011 - 01/2012

SRT Security - Stocker Security Officer

Killeen, TX

11/2010 - 01/2011

McDonalds Crew Member - Cashier and cook

Killeen, TX

06/2008 - 10/2009

Denny's - Aide

Killeen, TX

Customer service

● Cooking for the athletes and Texas a&m

● Checking ppl at the club and apartments

Accomplishments

Collaborated with team of 30 in the development of [ Getting my Store in Order as a Manger].

● Telemarketing

● Software troubleshooting

● Google Docs

● Windows

● Retail management

● Restaurant experience

● Food safety

● Food service

● CRM software

● Inside sales

● Customer service

● Salesforce

● Outbound sales

● Microsoft Access

● Telecommunication

● Guest services

● Leadership

● Hospitality

● Cash register

● Serving

● Order fulfillment

● Computer skills

● Human resources

● Accounts receivable

● Technical support

● Administrative experience

● Communication skills

● Quality control

● Management

● Organizational skills

● Product demos

● Negotiation

● Front desk

● QuickBooks

● B2B sales

● Assembly

● Presentation skills

● Recruiting

● Childcare

● Marketing

● Certifications and Licenses

● Security Guard

● Human services

● Medication organization

● Light Housekeeping

● Housekeeping

● Feeding Assistance

● Nutrition management

● First aid and safety

● Dressing assistance

● Appointment Scheduling

● Scheduling

● Account updating

● Complaint resolution

● De-Escalation Techniques

● Customer Education

● Product Education

● Follow-up skills

● Promotional support

● Staff Training

Education

06/2008

Richard milburn

Killeen, TX

Bachelor: business administration

04/2002

Went to Gary job corps and received my

human services certification Food Handler

Certification Certified Medication Aide



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