Khalid M. Najib

Mobile: 913-***-****

ad4jpa@r.postjobfree.com [Preferred]

PROFESSIONAL To obtain a challenging position with world class organization with

OBJECTIVES advancement potential as a Software Development Technical Lead or IT Project Manager.

PROFESSIONAL

SUMMARY

Possess over Twenty-nine years of software analysis and mainframe application development. Have solid background in all facets of the system development life cycle.

Proven ability to manage comprehensive information technology service/support operations with a consistent track record of meeting or exceeding all defined deliverables.

Experienced IT Technical Lead with detailed expertise in system implementations, project management, and initiating strategic business programs that significantly reduce operating costs, enhance productivity, and optimize process workflows.

Excellent Communicator; Communicate well and effectively with client, executives, and their respective teams.

TECHNICAL SOFTWARE and PROGRAMMING LANGUAGES

SKILLS

BMC Helix IT Service Management 20.02, CMDB, Atrium, Jira, Pentaho,

ORACLE 10G, Java 1.8, Microfocus COBOL, C++, C#, Visual Studio .NET 2K3, 2K5,

2K8, PeopleSoft 7.x, COBOL, COBOLII, DB2, CICS, UNIX Shell Scripting, Crystal

Reports 10.i, Amdocs Yellow Paging application, Assembly, Fortran, Basic, OPS83,

Informix-SQL, Microsoft Project, Microsoft Office, Microsoft Word, Microsoft Excel.

WORK HISTORY

March 2008 – UNITED STATES DEPARTMENT OF AGRICULTURE (USDA)

Present ITSM IMPLEMENTATIONS/Architect/Administrator/Sr. Remedy Developer Engineer

Responsible for various mission critical software applications being implemented throughout several agencies within the USDA organization. Utilizing ITIL strategy and Microsoft Operation Framework as a tool to manage all phases of the development, implementation, and support of both new and existing applications.

Architected, designed, developed, and implemented various solutions in different technologies. Using the ITIL V 3 framework and ITSM suite implemented efficiencies in processes and systems for the Client Technologies Service Agency.

Responsible for the development and deployment of several Change Management reports to the executive boards.

Worked closely with Change Management teams and release managers on monitoring and implementing new system and environment configuration changes that impacted several agencies within the USDA.

Architected, designed, and developed a home-grown Email Ticketing interface that allowed end-users to create Incidents, Change Requests, and Work Orders through Emails. The New interface was responsible for generating more than two million Remedy tickets since inception in 2013. The new Interface allowed end users to also update their tickets through email notifications.

Designed and Implemented Service Level Management (SLM) service targets for various support groups \ agencies.

Testing including unit, system and system integration testing, test case/data preparation, execution, and verification of the test results.

Designated as an SME for various modules within the ITSM Remedy including Service Level Management, Incident Management, Knowledge Management, Problem Management and Change Request Management.

Coordinated/worked with BMC (vendor support) to performance tune ARS (Action Request System) Server, Remedy web mid-tier and ITSM application.

Improve system continuity by enhancing workflow processes within the Service Desk and Change Management areas.

Extensively involved in the development and customization of several Remedy workflows such as Remedy Forms, Active Links, Filters, Filter Guides, and Escalations to meet business requirements.

Key point of contact within the Enterprise ITSM Remedy support team to resolve critical Incidents submitted by various customers.

Worked closely with BMC Premier Support on resolving issues found within Out of the Box application.

Provide subject matter expertise in tool configuration to achieve the client’s goals.

Conducted user service review meetings to examine customer’s Service Level Agreement (SLA), incident, change and problem management areas.

Tools and Environments: BMC Helix ITSM Suite 9.x, C#, Visual Studio

.NET 2K3, 2K5, 2K8, HTML, JavaScript, Crystal Enterprise development tools, MS SQL 2019, MS Access.

September 2001 - H&R BLOCK Inc

February 2008 Kansas City, Missouri

SENIOR SOFTWARE ENGINEER \ TEAM LEAD

U.S. Tax – Corporate Systems - Time and Attendance Reporting

Developed and implemented highly complex technical and business solutions for STAR system using UNIX shell scripting, Java 1.4, Oracle 9.i and 10g, PL/SQL, and Crystal reports.

Overlooked daily activities of a team of three developers and coached junior developers on how to adopt and implement company’s development life cycle best practices.

Created and performed unit and system test functions to ensure highest

quality of deliverables prior to turnover to application users. Also,

worked with internal business partners to provide them with time and

attendance labor data to be used for marketing, corporate analytics, and

future labor planning.

Worked closely with internal audits, and customers to ensure consistent understanding of application requirements and product specifications, in addition, assisted in the planning and the implementation phases of several products’ yearly releases.

Supported payroll weekly interfaces and worked with payroll support personal on resolving payroll issues.

Maintained and monitored several critical STAR system daily processes and developed monitoring tools to ensure high system availability rate.

Tools and Environments: C#, Visual Studio .NET 2K3, Unix Shell Script, Java

1.4, Oracle 10.g, Crystal Enterprise development tools, and MS Access

November 1999 - SPRINT CORPORATION, Publishing and Advertising Division

September 2001 Overland Park, Kansas

SENIOR SOFTWARE ENGINEER

Developed and implemented highly complex technical and business solutions for Amdocs PACE/RMS Commission system.

Identified and implemented business process improvements to increase company profitability and to improve customer satisfaction.

Interacted with internal clients to identify, document, and analyze business requirements.

Developed and maintained effective customer partnerships.

Provided technical and professional guidance to other software engineers.

Tools and Environments: MicroFocus COBOL, C++, UNIX shell Scripting,

Informix 7.3 SQL.

October 1996 - YELLOW TECHNOLOGY SERVICES, Inc.

November 1999 Leawood, Kansas

SOFTWARE ARCHITECT (Consultant)

Successfully led a team of five developers on upgrading both HR/Payroll in-house applications from the Mainframe based legacy applications to PeopleSoft 7.0.

Converted existing systems to become Y2K compliant.

Responsible for development of information application designed to improve productivity in all operation centers.

Provided technical support for business systems in the operation area.

Worked and prepared system designs / proposals.

Tools and Environments: COBOL II, C++, PeopleSoft 7.5, MS Visual Basic,

Access, JCL, SQR, CICS, ICOM, TSO/ISPF, and ChangeMan.

September 1995 - NORTH AMERICA CONSUMER BANKING

October 1996 CITICORP, Inc. Saint Louis, Missouri

SENIOR APPLICATION DEVELOPMENT ANALYST

Responsible for converting customer requirements into detailed functional/technical specifications.

Prepared system design specification/system architecture proposals.

Developed, customized, maintained, and enhanced MIS production software in both mainframe and PC environments.

Worked closely with business users and technical staff in designing and

analyzing proposed system changes.

Tools and Environments: COBOL II, DOCUGEN, MS Visual Basic, Access, JCL, CICS, ICOM, TSO/ISPF, and ChangeMan.

September 1993 - The PRINCIPAL FINANCIAL GROUP Des Moines, Iowa

September 1995

PROGRAMMER / INFORMATION ANALYST

Coded and maintained assigned computer programs and job procedures in a structured, understandable, and efficient manner to attain desired results.

Designed and restructured both the Pension Confirmation and Expense

Systems to meet company’s new standards and market demands.

Acquired financial services related knowledge.

Tools and Environment: Micro Focus COBOL, COBOL II, DB2, MS Visual Basic, JCl, CICS, ICOM, TSO/ISPF, ChangeMan, Novell.

PERSONAL Citizen of the U.S., motivated, a team player with outgoing personality. Willing

to relocate / travel. Granted US government Security clearance in June of 2008 2013, 2018.

EDUCATION THE UNIVERSITY OF KANSAS Lawrence, Kansas

B.Sc. degree in Computer Science, May 1992.

WEBSTER UNIVERSITY Kansas City, Missouri

Master of Arts in Computer Resources and Information Management with

emphasis in Telecommunication, May 2003.

WEBSTER UNIVERSITY Kansas City, Missouri

Master of Arts in Business Administration, December 2006.

ITIL V3 Foundation Certification

BMC Software

BMC Remedy ARS 7.x: Administering Part I, 2, and 3 BMC Software

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