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Team Leader Customer Service

Location:
Virginia Beach, VA
Posted:
March 24, 2024

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Resume:

Mona Robertson, LPN, MS HCA

**** ******* **** *****

Virginia Beach, VA 23456

757-***-****

ad4jmy@r.postjobfree.com

CANDIDATE PROFILE:

Experienced, dedicated nursing professional with over 20 years in healthcare, a military veteran who has obtained a Master’s Degree in Healthcare Administration. Competent and knowledgeable with specific expertise in the field of administration; adept at fostering and sustaining open and productive professional relationships within the medical field and overseeing business operations at hospitals, nursing homes, community service organizations and other medical facilities.

Software Proficiencies: Microsoft Office Suite, Point Click, Epic Care and Interactant Care

Licensure and Certifications: Practical Nursing License (VA) CPR

PROFESSIONAL SKILLS:

IV certification Team Leader/ Charge Nurse

CPR certification Type: 80 WPM

Physical assessments Power Point, Excel

Vital signs Microsoft Word Charting/Documentation Excellent customer service relations

EDUCATION

Stratford University- Virginia Beach, VA

Master of Science, Healthcare Administration (2020)

Planning/Coordination/Implementation

Strategic Planning

Community Involvement

Compliance/Quality Improvement

Staffing/Training

Healthcare Budgeting

Medical Careers Institute- Virginia Beach, VA

Diploma, Licensed Practical Nursing (2000)

PROFESSIONAL EXPERIENCE

First Choice Nurses- Virginia Beach, VA

Staff Nurse/Team Leader (3/2003-Present)

Staff nurse: assigned to both skilled hospitals and clinical settings to assist with staffing needs and facilitate professional, quality care to patients in Med Surge Step down units, pediatric offices, infertility clinics and transitional care units.

Team Leader: Supervised two CNAs, responsible for multiple ventilation-dependent patients, monitor ventilator machines’ readings, patient’s airway, and tracheal care. Gastric and nasal feeding tubes. Responsible for inserting, starting, and monitoring IV site. Calculate and infuse IV fluids, TPN, ABT and subcutaneous injections. Insert Foleys and Foley care. Contact physicians and transcribe orders and document utilizing EMR charting. Complete head-to-toe assessments and medication administrations to patients.

LICENSURE / CERTIFICATIONS

Licensed Practical Nurse, Commonwealth of Virginia, Multi State License #: 2059804 Expires: 02/2025

American Heart Association, BLS/CPR Certification, Expires 04/2025



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