SKILLS

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

WORK HISTORY

HEIDI SPRISTER

765-***-**** • ad4jlm@r.postjobfree.com • Summitville, IN 46070 Successful Customer Service Advisor/Customer Service with the Concentrix Company as well as previous employment for 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Conflict Resolution

Microsoft Exchange

Microsoft Outlook

Data Collection

Order Processing

Call Center Operations

Computer Skills

Payment Processing

Salesforce

Medical terminology

knowledge

Microsoft PowerPoint

Microsoft Excel

Jul 2020 - Feb 2024

Daleville, IN

Customer Service Advisor / Concentrix

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Responded to customer requests for products, services, and company information.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Educated customers about billing, payment processing and support policies and procedures.

Responded to customer needs through competent customer service and prompt problem-solving.

Maintained 10 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.

Developed customer service policies and procedures to meet and exceed industry service standards.

Maintained up-to-date knowledge of product and service changes. Implemented strategies to reduce average handling time without compromising on service quality.

Increased efficiency and team productivity by promoting operational best practices.

Jun 2014 - Jan 2019

Elwood, IN

Machine Operator / Red Gold

Contributed to reduced waste generation by implementing recycling initiatives within workspace.

Kept detailed production records and identified hold-ups. Quickly shut down equipment in emergency situations following protocols.

Updated daily production logs and informed management of production incidents or non-conformance issues.

Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.

Operated multiple machines simultaneously to meet production requirements.

Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines. Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems. Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Assisted in implementation of new equipment, resulting in increased productivity and cost savings.

Nov 2010 - Apr 2014

Anderson, IN

Phlebotomist / Community Hospital Anderson

Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.

Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios. Handled insurance verification tasks using Salesforce GPS and Market Prominence to validate patient insurance information. Assisted in training and onboarding new phlebotomists. Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their EDUCATION

comfort throughout process.

Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.

Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Used personal protective equipment correctly to protect coworkers and patients.

Verified patients' identification for proper sample collection. Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Jun 1997

FAIRMOUNT, IN

GED

MADISON GRANT JR AND SR HIGH SCHOOL

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