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E: ad4j53@r.postjobfree.com +639********* A: San Jose Del Monte, Bulacan Philippines
PROFESSIONAL SUMMARY
Highly motivated and detail-oriented who recently change path with data, equipped with a strong foundation in data analysis seeking a new job position. Possesses knowledge in Excel, SQL, R, Python and Tableau. Eager to leverage analytical skills and learnt from experienced professionals to contribute to data- driven decision -making.
WORK HISTORY
Concentrix - Technical Support Agent
Quezon City, Philippines
08/2022 - 11/2022
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Walked individuals through basic troubleshooting tasks. Etihad Airways - Duty Operation Supervisor
Abu Dhabi, UAE
01/2008 - 07/2014
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
#HRJ#b5d2bf2c-2148-4735-9d8e-f2e261437eb0#
SKILLS
-Typing speed more than 40 WPM
-Familiar programming language like
Python, R and SQL.
-Familiar with Tableau.
-Customer service oriented.
-Highly coachable and cooperative.
EDUCATION
Online
12/2023
Certificate
Data Analytic Professional
Adamson University
Philippines 09/2006
Bachelor of Laws Bachelor of
Laws
Adamson University
Philippines 04/2006
Bachelor of Arts
Political Science
CLARK VILLAMAYOR