Zeljana Turuntas

ad4j09@r.postjobfree.com 717-***-**** www.linkedin.com/in/zeljana-turuntas19

EDUCATION

Harrisburg Area Community College Harrisburg, PA

Associate in science in Business Administration December 2021 The Ohio State University, Max M. Fisher College of Business Columbus, OH Bachelor of Science in Business Administration May 2024

• Specialization: Marketing Minor: International Business WORK EXPERIENCE

Chipotle Columbus, OH

Service Manager September 2018 – Present

• Oversee daily restaurant operations, managing a team of over fifty employees, and ensuring a high level of customer satisfaction.

• Develop and execute training programs for staff, resulting in enhanced productivity and a more cohesive team.

• Manage inventory levels and control costs, contributing to a 10% decrease in operational expenses.

• Foster a positive and inclusive work environment by promoting open communication and teamwork.

• Implement and maintain service standards, leading to a 15% improvement in customer feedback scores. Google Advertisement Measurement Certification Digital By Skillshop December 2023

• Acquired essential skills in web analytics, conversion tracking, and interpreting data to drive informed business decisions.

• Developed the ability to analyze data effectively, transforming raw information into strategic insights.

• Discovered techniques to enhanced website performance and increase conversion rate. ACTIVITIES & INVOLVEMENT

American Marketing Association Columbus, Ohio

Member August 2023 – present

• Actively participated with other ambassadors to create special events for members.

• Collaborated with marketing professionals across diverse industries. Undergraduate Women’s Business Association Columbus, Ohio Member August 2023– Present

• Participate in special events and engage in weekly meetings.

• Connect with other business students and participate in community service. Volunteer Work: Cedar Cliff High School Camphill, PA Helper August 2016 – August 2019

• Collaborated with a team of students to plan and execute fundraising events for Mini-THON, a student-led initiative supporting pediatric cancer research and patient support services. LANGUAGES

• Serbian/Croatian (Fluent)

SPECIAL INTERESTS

Special Interests: Traveling, reading, content creation, community service projects, and fitness.

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