Computer Technology Help Desk

Oliver Kojo Dogbe

** ****** ****** *** * Worcester, MA 01606 774-***-**** ad4iu4@r.postjobfree.com

EDUCATION

Fitchburg state university – Fitchburg - MA May 2021

Bachelor of Science in Computer Technology

Quinsigamond Community College –Worcester, MA January 2012-May 2017

Associate of Science in Computer Technology.

Certificate in computer Aide and Design (CAD)

RELEVANT COURSEWORK

Calculus I, II, Strength of Materials.

TECHNICAL SKILLS & CERTIFICATIONS

SolidWorks Associate Certificate, Dassault Systems (May 2017)

OSHA Certify.

Proficient use: SolidWorks, AutoCAD, MATLAB and Phyton, Java, Revit

Extensive use: breadboard, Oscilloscopes.

Microsoft Office (Office 360), Active Directory (AD)

Fluent in French, English and Twi. Basic Knowledge in Spanish.

ACADEMIC PROJECTS

House Building Floor and Site Plan December 2019

Designed the floors and site plan of the building including the basement that was within the land, a kitchen located next to the dining area and the living room and on another level two bedrooms, one master bedroom with personal bathroom and be mindful and the terrain for the weather all was done utilizing Revit.

Creating A Website December 2019

Teamed up with one other person to design and execute a website that has an admin and a user where the admin has privilege access the user interface at any time. The website we created was for a bank where we reinforce the site so noncustomers will not be able to have access to customers’ details.

Jack Plane Build and Assemble December 2014

Designed part of the jack plane and assembled which include screws and other parts using AutoCAD.

WORK EXPEREINCE

Help Desk Analyst Medminder, Needham, Ma March 2021 – Present

Technical Support Analyst

Re-installation of servers and printers

Provide administrative support to various Pharmacy systems (CRx, ERX, QS1, DocuTrack)

Create, change, and delete user accounts in various systems per request.

Helpdesk Technician HP, Westborough, Ma January 2020 – 2021

Technical Support Analyst

Re-installation of servers and printers

Help desk, Spencer technology, Westborough, Ma August 2017 – January 2018

Supporting Customer Calls and going through scripts

Provide telephone/remote support for customers, end users and technical resources.

Troubleshoot.

Internship, Quinsigamond community College, Worcester, MA September 2014 – May 2017

Troubleshoot network printers, and Wireless Access.

Install, configure, laptops, desktop computers, network printers, and mobile devices.

Support end users in other facilities remotely or in person

Contact this candidate