Shadi Hamdallah

**** ******** ** **** ******, VA 22042 571-***-**** ad4img@r.postjobfree.com

Summary:

A well organized, dependable, professional who takes pride in my work. I like to help others, especially every technology job involves helping people that can make people’s lives easier or helping figure different ways around technology hurdles. I find employment to learn new things and genuinely like to know how things work.

Education:

High School Diploma 2015 T.C. Williams High School.

A.A.S Information Technology 2021 Northern Virginia Community College.

Skills:

●Customer Service

●Sales

●Computer and Electronics

●Active Listening

●Good Communication with others

●Self-Confidence

●Enjoys teamwork and cooperation while working with others

●Fluent in Arabic

●Strong written & verbal communication.

●Ability to multi task in fast environment.

● Comfortable in responding to important calls.

●Have 2year experience in Information Technology field.

●Will go above and beyond for accomplishing day to day expectation.

●Can adapt to working in a fast paste environment.

●Always a team player.

●Always ready to expand my knowledge and learn more about my field.

● Flexible schedule.

●Excellent interpersonal Skills.

Abilities:

●Creating Profiles.

●·Release/Renewing IP address.

●Trouble shooting hard-ware.

●Networking.

●Setting up iPhone/blackberries.

●Ticket.

●Windows operating systems, All Microsoft Office Suite.

●Intermediate Knowledge of using Adobe flash programs.

●HTML

●Object-Oriented Programming (Java, C#, C++, Python).

●Knowledge in SQL and web development.

●Sending emails and drafts.

●Strong focus on organization and detail of work.

Work Experience:

Moe’s Southwest Grill August-2014-/November-2014 “Part-time Job”.

●Customer Service-greeting customers, answer questions, and walk them throw the menu and daily special.

●Answering phone calls and respond to customers and address their needs, or other questions related with products or services, and transfer calls.

●Cashier-Welcoming customers, answering their questions, helping them locate items in the menu, operating cash registers, balancing the cash register and generating reports of sales.

●Catering Delivery-Driver- load food and transport it to customers and collect payment.

Foreign Car Service Center December-2014-/March-2015 “Part-time Job”

●B Technician- doing oil change, remove and replace engine oil and filter.

●Tire rotation- remove vehicle tires set the front tires on rear and switch the rear to the front.

●Tire plugs/patch-search or indicate for tire leak and plug/patch it.

●remove and replace front/rear brakes job.

Boston Market May-2015-/January-2019 “Full-time/Part-time Job”

●Customer Service-greet customers warmly, generate sales loads, identify and assess customers’ needs to achieve satisfaction, manage large amounts of incoming calls, and assist with placement of orders, refunds, or exchanges.

●Cashier-greeting customers, responding to inquiries, maintaining and cleaning public areas, and process orders, and collect payments from customers.

●Backup cook line-set up and stocking stations with all necessary supplies, prepare food for service (chopping vegetables, butchering meat, or preparing sauces), and cook menu items.

●Dishwasher-preparing dining area and kitchen for next shift by cleaning and restocking dining area and cook stations, washing dishes, pots, pans, and flatware, and resetting dining areas.

●Carver-responsible for carving meats and making sandwiches and salads.

●Shift-Manager-responsible for assisting the management team, assigned to open or close the restaurant in the absence of a manager, maximizes profits by managing P&L controllable items such as labor, food cost and supplies, create delightful positive dining experience, upholds and service techniques to ensure a great guest experience.

Barber’s Auto Service December-2017-Present ” Full-time Job”

●Cashier- Welcoming customers, answering questions and address their needs, operate cash register, generating gas inventory and end of day sales.

●Traffic Director-responsible for direct cars in and out the facility and help customers with their direction.

●Bookkeeping-generate financial statements include purchases, sales, and payment. Responsible for calculating end of day income and expenses,and make money deposit to the bank.

●Responsible for checking and stocking store inventory, refill products, and checking deliveries and return products.

●Assistant manager- Provides management with daily work productivity, providing a complete and accurate written cost estimate for labor and parts, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, and follow up progress of each repair order during the day and contact customers by telephone regarding any changes in the estimate or time promised.

IT Computer Lab Assistance Northern Virginia Community College May 2019 – August 2019 “Seasonal Job”

●Answered important phone calls.

●Receptionist like environment

●Help Document & research technical issues.

●Worked with Microsoft Office

●Responded to emails and personal requests for technical help from students/professors.

● Multi-task; work with students and faculty on achieving academic success.

●Coordinate and organize appointments and meetings in a fast-paced office environment.

●Type documents, reports, and e-mail.

●Connecting with different people.

●Helping them achieve their goals.

●Wrote ticket for technical issues.

●Help IT students with homework and assignment.

REFREENCES:

Moe’s Southwest Grill:

Lorena Omeh (General Manager).

Address: 1331 Pennsylvania Ave NW Washington, DC 20004.

Telephone: 202-***-****.

Foreign Car Service Center:

Joseph H (Service Manager).

Address: 2758 Washington Blvd Arlington, VA 2220.

Telephone: 703-***-****.

Boston Market:

Mohammad Salem (General Manager)

Address: 3230 Columbia Pike Arlington, VA 22204.

Telephone: 703-***-****.

Barber’s Auto Service:

Mike Oliver (Service Manager).

Address: 4368 King Street Alexandria, VA 22302.

Telephone: 703-***-****.

Northern Virginia Community College “Annandale campus”:

Enas Murtaza (Supervisor).

8333 Little River Turnpike, Annandale, VA 22003.

571-***-****.

Contact this candidate