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Support Specialist Business Management

Location:
Eunice, LA
Posted:
March 22, 2024

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Resume:

LINDA ANDRUS ALLISON

**** ****** *****, ******, ** 70535 337-***-**** ad4iie@r.postjobfree.com

EDUCATION

Governor’s Office of Women’s Services, Lafayette, LA Certificate, Microcomputer Support Specialist, March 2000 Louisiana State University – Eunice, Eunice, LA

Associate, Business Management, June 1999

Southern University & A&M College, Baton Rouge, LA Bachelor of Science, Computer Science/ Business minor, December 1987 Licensure: Notary Public

Computer Skills: Open4,Microsoft Office, Adobe Acrobat, Adobe Photoshop 7, Calyx point, Genesis and Lights, install, upgrade and delete software, troubleshoot Other:Typing speed of 60 W.P.M, 10 key calculator, Transcription, CPR, First Aid, Interpersonal, Outstanding communication skills, both verbal and written, and an inane ability to think strategically and problem-solve effectively.

PROFESSIONAL WORK EXPERIENCE

Administrative Clerk, Louisiana State Racing Commission, Opelousas, LA April 2019 to Present

● Issue Racing License for All Casino employees.

● Owner/Colors/Partnerships// Stables/ Groomers/Jockeys etc..

● Receive Payments

● Balance Books at end of the day etc...

Human Resource Representative, Evangeline Downs Race Track and Casino, Opelousas, LA March 2009 - December

● Full Life Cycle Recruitment and Interviewing of candidates to identify qualified candidates based on skills, knowledge, education, experience, etc. Saving the organization at least $100 thousand dollars annually due to high retention rate of chosen qualified candidates.

● Worked with HR Director, Track and Casino Controller and Corporate in setting up spreadsheet to calculate pto/sick balances and wording in Employee Handbook.

● Counsel candidates on job opportunities, recruitment techniques, interviewing skills, and career paths

● Identify recruitment sources and maintaining contact with eligible candidates throughout the recruitment process. Schedule/Process new hires and re-hires. Rescind job offers. Hire in new employees and Term in HK and Attendance Enterprise.

● Worked with Casino Controller on Tip Agreements & Compliance for tax purposes

● Calculate, verify, and enter employees Paid time off and Sick time in Open4.

● Audit Paid time off files for employees when there is a discrepancy

● Primary liaison with Department of Labor in regards to policy keeping

● Notarize gaming packets and other documents for entire company.

● Collect and review Racing License Applications then submit to Louisiana State Racing Commission with photo for approval. Document license information in Open 4 when received, file copy, distribute to employee or supervisor. Oversee Racing License renewals. Revenue Auditor Casino, Evangeline Downs Race Track and Casino, Opelousas, LA October 2006 – August 2008

Revenue Auditor Track, Evangeline Downs Race Track and Casino, Opelousas, LA August 2008 – March 2009

● Identified and evaluated the organization’s audit risk areas and provides key input to the development of the annual internal audit plan.

● Helped departments achieve savings through opportunities recognized during audits. The Internal Audit Department documented and verified savings/benefits exceeding $1.5 million dollars annually.

● Performed audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures.

● Identified, developed, and documented audit issues and recommendations for improvement using independent judgment concerning areas being reviewed.

● Communicated and/or or assisted in communicating the results of audit and consulting projects via written reports and oral presentations on a timely basis to leadership.

● Developed and maintained productive team-oriented client and staff relationships through individual contacts and group meetings.

● Provided and/or assisted in providing training, coaching, and guidance to internal audit staff in conducting audits and other audit-related issues.

● Maintained all organizational and professional ethical standards and ensures all internal audit activities carried out or supervised are in compliance with The Institute of Internal Auditor’s International Standards for the Professional Practice of Internal Auditing (Standards). Mortgage Loan Officer, Aegis Lending Corporation (Formerly UC Lending), Lafayette, LA February 2001- March 2005

● Marketed home mortgages as well as went on appointments with real estate brokers in order to acquire mortgages in the range of $150,000.00 – 1 million dollars. Involved in e-mail campaigns and seminars.

● Increased lead production by over 500% and as a result increased all loans by over 300%; total office loan production exceeded 25 million per month.

● Closed loans, ordered title and appraisals, provided desktop underwriting and general compliance under state and federal guidelines.

● Brokered loans when clients didn’t meet Aegis’ criteria. Typist Clerk II/Secretary- Ville Platte Alcohol & Drug Abuse Clinic, Ville Platte, LA August 1993 – July 1997

● On this job my duties were payroll clerk, timekeeper, receipts agent, batch clerk, answer telephone, take referrals, give appointments, interview clients, verify income and attend meetings and take minutes.

● Utilized the print shop software for bulletins and WordPerfect for memos and letters.

● Billed Medicare, Medicaid and private insurance

Data Entry Accountant/Asst. Engineer- Quality Manufacturing, Eunice, LA March 1993 - August 1993

● My job duties on this job were to do job analysis and statistics on how much work was put out by each worker and determining how long it took to get a certain job done.

● Verified employees time

● Input data and utilized formulas which would figure out efficiency of each job; therefore determining whether the company had a profit or loss and submitted copy of printout to CPA, Engineer, Plant Managers.

● Later asked to work with Engineer, which I did cost accounting, pricing and efficiencies Claims Examiner-Blue Cross-Blue Shield of Arkansas,Baton Rouge, LA January 1990 – August 1990

● Processed Medicare claims with speed and accuracy.

● Passed courses in Medical Terminology and Number Skills to gain knowledge of different types of diseases and remember numbers at a glance.

● Utilizing skills along with a book of guidelines, I was able to determine which services to pay or deny. Radiology Clerk- King Drew Medical Center, County of Los Angeles, CA January 1989 – December 1989

● Made jackets for new patients x-rays- labeled x-rays

● Worked matching desk, answered telephone, typed cards and medical forms for patients.

● Assist doctors with x-rays, put x-rays on roller scope by date and remove old x-rays

● Inform x-ray tech of patients to be x-rayed- filed and pulled x-rays ADDITIONAL EXPERIENCE

Census Enumerator, U.S. Census Bureau, Eunice, LA

2000 and 2010

● Performed field work, which involved interviewing and conducting quality control.

● Utilized interpersonal skills including conflict resolution to obtain information from reluctant parties and Spanish speaking residents.

● Conducted quality control operations at selected addresses completed by production enumerators to ensure procedures were correctly followed and accurate data collected. MAJOR ACCOMPLISHEMENTS

● Initiated customer service excellence reward which resulted in customer referral incentive of $400 for each referral loan closed.

● Named MVP for the month multiple times for closing the most loans.

● Received several Customer Service Excellence Awards

● LSU-E Chancellors list the 3 semesters attended for maintaining a 3.5 or above GPA TRAININGS AND CERTIFICATES

● Louisiana State Commissioned/Licensed Notary Public

● Certificates in Medical Terminology & Number Skills

● Auditor for Title 31, Food & Beverage, Jackpot & fills, Main Bank & Cage

● Credentialing Coordinator for Hospital



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