Willette Amadeo Walker
**** * **** ******, ****** IL. 60804
312-***-**** cell number ad4ihm@r.postjobfree.com
SUMMARY
Over Twenty-Three Years Plus Successful Business to Business and Consumer Collections, Sales, Insurance Verification, Customer
Service, Casualty Claims Specialist, Admitting Department, Cash Application and Executive Administrative experience. Looking for a full-time career where I can grow with the company and retire.
Highly Organized, Energetic, and a Team Player ability to work under pressure in a fast pace environment.
Can manage multiple assignments, and over exceed all deadlines.
Focused and will pay attention to details and track progress towards completion.
Very dependable and reliable.
Has superior Call Center experience 100 percent of my work history has been on the telephone and collecting revenue for the company and excellent negotiation skills.
Excellent Written and Communication skills and a persuasive personality that will demonstrate my problem-solving abilities to produce results.
TECHNICAL SKILLS
PC Skills & Internet; Windows 3.1; Windows 95; 98; 2000; ME; XP, Sage, NetSuite, Dynamic Collections and SAP Ariba
Invoice Management Submission
Spreadsheets WebEx Reports, Sales Force, Teams, NetSuite ERP System, Outlook, (Microsoft Windows, Excel, VLOOKUP & Pivot Tables, Lotus 123)
DivX Auto dialer; Rhumba Office; CACS and CUBS Collection Software; PEGA System, Oracle, SAP, AX and cash application, and Excel VLOOKUP, Integra for Insurance Claims, Chase secured credit card portal, Card Knox, B2B Credit Card Tokenizer, client portals and Cash Application- Banking Portals
Word processor (Microsoft Word & Lotus)
Verbal & Written Communication; Thorough knowledge of the FDCPA Act, Mini Miranda States and HIPPA Law.
Analysis of Figures; Financial Statements appraisal, Business and Consumer Credit Reports
Epic, Allegra, Ecare-Software, Nebo and Xactimate Health Care business
EDUCATION
Harold Washington Jr College- Chicago, Illinois
Associates in Applied Science Degree obtained in Medical Secretary- 07/1986
Southern Illinois University – Carbondale, Illinois
Bachelor in Science obtained in Business Administration Work Force Development and Education – 12/2018
Experience
Cardinal Health- Remote Temporary Position- Dublin, Ohio October 2023 – February 2024 – Contract ended.
Cash Applications Specialist
Processing 200 or more payments per day
Ezri RX software, Pull Que, B2B Credit card tokenizer, Health at Home and answering 200 or more incoming calls taking credit card payments over the phone. This was a fast pace and multitasking environment always training and enhancing your skills and productivity.
Updating data in the software and communicating with customers.
Evident- Remote Temporary Position - Waltham, MA. May 2023 – September 2023
Corporate Account – Account Receivable Department Revenue was 15 million or more Evident was a Global Company My collections portfolio was 2000 or more business to business accounts ranging from charged off to 30 days past due. I emailed and called 100 or more accounts daily including the statements attached to the emails. I was the best collector on the team. I also collected on rental accounts with an option to buy. I handled disputes and credit memos refunds.
Robert Half Staffing – Client - Ares Software Prism Naperville, IL. October 2022 thru May 2023 – Contract ended
Corporate Account – Account Receivable Department
Temporary Position
Revenue was 3.1 million or more
I collected on companies from the UK, USA, AFRICA, CANADA, AUSTRALIA, and DUBAI. I made international calls on Teams and used Teams to correspond with my co- workers in other countries and in the US. I called 100 or more clients daily and sent emails. The work was hybrid and turned to 100% remote. Worked on business portal to input invoices for payment. This job was fast pace and you had to multi – task.
Hub Group Oak Brook Terrance, IL. July 2022 – October 2022
Corporate Account – Collections Specialist
Permanent Position
Revenue 2 million or more – Logistic Trucking Company Excel Spreadsheet Monthly Aging Report pulled ever 2 weeks I have 75 accounts in my 2 million dollars portfolio. Pivot Tables and V-Look up is used daily. I am emailing past due and current invoices to the customers for collection procedures.
Magid, Romeoville, IL. April 2022 – July 2022
Corporate Account Administrator – Cash Application – Collections
Contract position
Completed data collections for customers business reviews, rebates, price adjustments and entered payments on
IBM I AS400 system. B2b collections.
Adtalem Global Education, Downers Grove, IL. June 2020 - April 2022
Collections - Student Loans and Customer Service - Student Account Center
Provided quality customer service and collections from an assigned portfolio with the ability to work with employees at all levels of the University.
Incoming and Outgoing Calls in a call center environment dialing 150 or more collection calls on all outstanding accounts
Responding to customer questions and resolving all issues
Typing and emailing paid in full and settlement letters
Collecting students’ payments through a Touch Net payment portal
Created and sent students statements and invoices
Ability to handle confidential and sensitive information in a professional manner
Fast pace innovative environment
Top collector for 11 months out of the entire year
Consultant Temporary Contract Positions May 2016 - June 2020
Clients Include: Empire Today, And BP Global, Stericycle, Aetna, RML Specialty Group and IAT Insurance Group
Communicated with insurance providers regularly
Verified Insurance, Updated demographics
Worked with all payors on a daily basis
Business to Business Commercial Collections-Billing- Credit- Research and correction of escalated issues -Reports- Deduction - Invoicing- Cash Application – Ensures timely cash flow and minimization of uncollectible receivables- Contract Temporary Position
Collecting on business commercial accounts
Cash Applications, Customer Service, Deductions and Short Pay Payment Processing
Communicated with the vendors by phone an email to recover delinquent accounts
Posted payments, updated accounting files, performed account receivable adjustments and generated account payable checks
Provided research assistance for missing payments and missing remittances
Used Microsoft Excel, Oracle, ERP, Siebel, Outlook, SAP and Chase Portal and Walmart Portal.
Icon Identity Solutions, Elk Grove Village, IL. December 2013 – May 2016
Accounts Receivable
Business to Business Commercial Collections
Billing reports
Invoicing
Cash application
Collecting on business commercial accounts
Cash Applications, Customer Service, Deductions and Short Pay Payment Processing
Communicated with the vendors by phone an email to recover delinquent accounts
Posted payments, updated accounting files,
Performed account receivable adjustments and generated account payable checks
Provided research assistance for missing payments and missing remittances by using Microsoft Excel and Sage
Vein Clinics of America January 2011- December 2013
Eligibility and Insurance Authorization Coordinator and Collection Specialist
Interviewed incoming patient or representative and entered information required for admission into computer to ensure that all patient admissions are complete and accurate
Explained hospital regulations, payment of accounts, schedule of charges and verification of insurance benefits and obtaining timely authorization
Obtained signed statement from patient to protect hospital interests
Perform patient insurance eligibility and benefits checks via web portal or telephone calls with applicable insurance to determine exclusions, benefits and authorization needs
May receive payments on account
Insurance verification specialist ensured that patients health care benefits covered required procedures and knowledge of denial codes and EOB’s.
Display concern for all the patients and display professionalism and a positive attitude
Harley Davidson Financial Services November 2008- January 2011
Supervisor for the Collections Department
Collected accounts 60 through 190 days past due through charged off accounts
Managed and collected on past due motorcycle accounts
Prepared for legal measures
Provided repossession agents the customer locations through skip tracing tools, using Accurint, insight, white pages, credit bureau reports, neighbors, and relatives
Excellent in handling irate and third -party calls
Followed up on all collections
Negotiated payment plans resolving account delinquency in one phone call
Handled approximately 200 calls daily
FDCPA was followed on every call
Top Collector and Supervisor since November 2008 in all three call centers
Linbarger, Goggan, Blair & Sampson, Law Firm January 2003-November 2008
Senior Collections, Work Compensation Claims
Worked in four different departments, IL Dept. of Revenue State Taxes, Department of Human Services, Cook County Health Department for Stroger, Oak Lawn, Mercy Hospitals and City of Chicago Parking Tickets
Handled workmen’s compensation, and accidental injuries on the work site
Researched and reviewed claims in the Illinois Industrial Commission database
Called 200 or more debtors per day
Skip tracing, and credit reports reading performed daily
For the medical collections department I also had to call different insurance agencies and get the debtor to fax in medical coverage such as insurance cards
Analyzed and identified issues, then searched for solutions
Developed negotiation strategy and implemented payment plans to bring account out of a delinquent status, with a sense of urgency by the most expedient means possible while maximizing recovery
Doubled the call quota and always remained the top 1st or 2nd collector in every collection department and followed up on insurance claims
Enforced policies, procedures, and laws established by the department, the firm, as well as local, state, and federal Governments
Maintained professional telephone, communication, and negotiation skills as well as kept up on current industry trends and compliance issues including the FDCPA and the HIPPA laws
Wilkins Construction Company January 2000-January 2003
Project Manager, Collections, Sales, and Customer Service
Managed 25 employees handled billing disputes, bidding, claims negotiations, and gave estimates, for all new customers and existing customers
Handled the switchboard, inventory, and payroll
Code calling and sales techniques were used daily
Called over 200 people daily
Started a collection department in the winter months to stay employed
Monitored, audited, and managed data and work performance of all employees monthly