Customer Service Team Member
Resume:
J
Sharonda
Jackson
Sharondajackson116@
gmail.com
Goldsboro, NC 27530
SUMMARY
Polished and professional Type team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict Industry compliance standards. Courteous and respectful with guests to maximize loyalty. Hardworking and reliable Industry worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team- oriented mentality. Skilled cashier with excellent track record in managing complex register operations. Hard-working and diligent team player with strong mathematical and customer service abilities. Offering Number years of experience and proficiency in problem solving and customer care. Reliable team member with Number years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately. Enthusiastic retail professional with Number years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply Skill and Skill to new Job Title opportunity. Dedicated Job Title with Number years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Multi- talented Job Title with Number years of experience stocking Type merchandise and ringing up customers. Skilled at receiving orders, moving products to shelves and completing customer transactions. Licensed to operate Type equipment. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
SKILLS
CASH (9 years)
CASH REGISTER (Less than 1 year)
Customer Service
Fast Food
Food Prep
Cash Handling
Cashiering
Food Service
Merchandising
Additional Information
Skills
Issue resolution
Payment processing
Calm and Professional Under Pressure
Upselling Products and Services
Verbal and Written Communication
Issue and Complaint Resolution
Upbeat and Positive Personality
[Language] Fluency
Building Customer Trust and Loyalty
[Number] wpm Typing Speed
Data Entry
Multitasking and Prioritization
Understanding Customer Needs
Customer Data Confidentiality
Order and Refund Processing
Cash register operation
Cash drawer balancing
Customer Service Excellence
[Product or Service] Support
Transaction Processing
Responding to Difficult Customers
Call Center
Administrative Duties
Payment Processing
Inquiry Requests
EXPERIENCE
PT Customer Service Lead
Goldsboro, NC
Food Lion/ Mar 2023 to Current
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns. Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Implemented company processes to effectively resolve customer service issues. Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Goldsboro, NC
Wayne Water Districts/ Jul 2021 to Nov 2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier
Goldsboro, NC
Krispy Kreme Doughnuts/ Apr 2014 to Jan 2018
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Helped customers update accounts, sign up for new services and take advantage of special offers
Helped customers find specific products, answering questions and offering advice Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
Secretary
Goldsboro, NC
One To One With Youth, Inc/ Feb 2012 to Feb 2013
Effectively controlled the release of proprietary and confidential information for general client lists
Hairstylist
Goldsboro, NC
SmartStyle/ Jun 2007 to Apr 2008
Pursued continuing education and training to stay up to date with new trends and techniques.
Sanitized workstations and salon equipment to reduce risk of infection. Pre-booked future appointments to increase repeat business. Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Followed updated techniques to color and treat hair and produce consistent results. Recommended hair styles to compliment clients' facial features and coloring. Styled and designed traditional and contemporary hairstyles for men and women daily. Colored, cut and installed extensions according to style photos and client specifications.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
Scheduled client appointments.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Kept work stations clean and sanitized scissors, combs and other styling tools. Responded to customer inquiries by phone, email and in person. Operated cash registers to receive payments from patrons. Ordered, displayed and maintained supplies.
Updated and maintained customer information records and beauty services provided. Cut, trimmed and shaped hair or hairpieces using clippers and scissors. Developed new styles and techniques.
Used curlers, rollers and curling irons to press and curl hair. Bleached, dyed or tinted hair using applicator or brush. Demonstrated and sold hair care products and cosmetics. Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Shampooed, conditioned and dried hair and scalp or hairpieces. Combed, brushed and sprayed hair or wigs to set style. Applied water or setting, straightening or waving solutions to hair. CNA
Goldsboro, NC
Brian Center/ Sep 2004 to Dec 2004
Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Observed and reported unusual symptoms and changes to charge nurse. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Healthcare Assistant
Goldsboro, NC
O'Berry Center / Oct 2003 to Apr 2004
Assisted patients with activities of daily living. Recorded vital signs, weight and patient information in electronic health records system.
Promoted patient comfort by quickly responding to calls and handling diverse needs. Performed minor housekeeping tasks to keep patient areas clean and sanitized. Monitored individuals to identify and address specific care needs. Cashier
Goldsboro, NC
Taco Bell/ Jan 2003 to Oct 2003
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Collected payments and provided accurate change.
Cashier Sales Associate
Goldsboro, NC
Food Lion/ Mar 2001 to Jun 2002
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Cashier
Goldsboro, NC
Burger King/ May 1999 to Mar 2001
Smoothly processed incoming orders, handling over Number transactions per day with exceptional accuracy
Helped customers find specific products, answering questions and offering advice EDUCATION AND TRAINING
High school diploma or GED
Mitchell Cosmetology College
Goldsboro, NC
Goldsboro High School
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