Sandra Collins 901-***-**** ad4icx@r.postjobfree.com

International Documentation Agent

Data Analyst Operation Management Project Management

Astute Leader with a career history of success delivering results-focused on operational and organizational plans.

A strategic, results-orientated international documentation agent offering an extensive ability to work under a stressful and spontaneous environment. Demonstrated 15+ year successful track record of applying communication, analytical and organizational skills to improve business needs. An aggressive problem solver and decision-maker with the ability to set realistic priorities and initiate viable action plans to attain objectives. Reputation for building, energizing, and motivating high-performing teams to achieve common goals. Adept at analyzing a problem and quickly developing a solution, negotiating with customers, and developing ways to track customer satisfaction. Verified strengths successfully managing multiple projects throughout all phases, from conception to completion. Reputation for building, energizing, and motivating high-performing teams to achieve common goals with a 98% completion rate without error.

IDAs Data Analyst FAMIS TORTES Ams Import/Export Ipsbo Human Relations VISA Project Management Cross Functional Collaborator COSMOS KIAC Word Processing Spreadsheet

Professional Experience

Fed-Ex Supply Logistics June 2020 – Current

International Documentation Agent

Developing and implementing a transportation plan to move oversize cargo to overseas destinations. Responsible for working with external customers booking oversized freight, booking that freight with a line carrier, and working with transportation companies and customs on the logistics of picking up the freight and getting in-gated at the port

Compile data, track communications, escalations and offer solutions to enhance the experience by optimizing plan design and promoting product features and services.

Created and ensured accuracy of Bills of Ladings, Transmit manifest to U.S. and Overseas Customs by the required deadline

Conducted track and trace efforts to ensure all shipping documents and customs information is received within agreed timeframes.

Responsible for generating and distributing weekly filing schedule internally Performed monthly audits on manifest transmitted to customs.

Viewed vessel schedules daily to provide accurate information to customers as well as verifying freight confirmed on board per shipment(s).

Packed and ready to be shipped, I would get an accurate weight, call various shipping companies to get customers the best shipping price.

Worked directly with employees in the warehouse to ensure accurate packing and shipping of products to customers.

Consistently demonstrate a superior level of proactive client focus and teamwork. Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth.

Routed outgoing shipments through various freight forwarders and schedules transportation of shipments. (FedEx GND via the Internet, International Forwarding Agents) Works closely with Logistics providers to assure on-time shipments

Fed-Ex Supply Logistics October 2016 – December 2021

Operation Team Coordinator (International Shipping/Outbound)

Administered base life support program: Gathered data for routine reports; maintained transaction logs, databases, office files, and records; ordered routine equipment/services; reviewed forms and other documents for completeness; prepared analytic reports, graphs/charts regarding utilization and readiness rates

Visit sites to meet with customers, employees, and managers. Review and test current processes and procedures. Build rapport and develop solid working relationships with customers and employees while obtaining information on specific needs and developing work processes to meet those needs. Serve as the main point-of-contact for customers on any escalated or outstanding issues

Coordinates and guides the workflow of the warehouse/cross dock employees plus temporaries.

Responsible for performing tasks involved in the end-to-end solution of shipping and receiving of material.

Performs these tasks in a warehouse, cross-dock, or production support continuous improvement environment. Prepares and maintains records of merchandise shipped. Posts weights and shipping charges and prepares material for final shipment. As required, lifts heavy items.

Responsible for processing all related regulated materials paperwork accurately and in a timely manner and distributing to all required personnel as necessary

Designed and adapted new strategies to increase efficiency and improve customer service

Effectively assisted field and operations managers in day-to-day coordination and management of operational activities

Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled

Adecco January 2014 – October 2016

Outbound Shipping

Performed a variety of administrative tasks such as schedules, staff meetings, payroll and Human Resources policies and procedures

Ran reports, monitored WMS dashboards, and managed customer orders in both the Order Management System and the Warehouse Management System to meet customer needs and shipping deadlines

Inventory Control, Verifying, Updating, and Documenting Discrepancies to Policy.

Pick, Pack, and Organizing Shipments to Sales Orders, All while Verifying Count and Q/A.

Monitor field work to ensure that it is being performed properly and that materials are being used as they should be.

Train and direct a large force of temporary employees. Subject matter expert for implementation of WMS Lite and WMS Enterprise Enforce safety rules and regulations.

Recommend or implement personnel actions, such as employee selection, evaluation, and rewards or disciplinary actions

Perform quality checks on all outgoing shipments, ensuring the correct product is shipped and properly tagged

Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

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