Cole Mullinax

Gardner, KS *****

ad4i4p@r.postjobfree.com

+1-816-***-****

Driven and proactive leader with a record of building strong teams. Six years of leadership experience with nearly a decade in the fashion industry. Exceptional at managing the interpersonal relationships of businesses while driving the business forward. Strong operator with a desire to learn and develop. Authorized to work in the US for any employer

Work Experience

Front Office Supervisor

Coliseum Imaging Center - Overland Park, KS

December 2023 to February 2024

• Oversaw day to day operations of front office of medical imaging center.

• Assisted in verification of benefits as well as communicating said information to patients

• Developed companies first written procedure manual and reference guide. Objective was to increase efficiency and personal empowerment through having a direct, easily accessible, source of information.

• Assisted in scheduling of patients as well as demonstrating patient advocacy in regards to cost and understanding of procedures necessary.

Sales and Catering Manager

Carrabba's Italian Grill - Independence, MO

May 2023 to November 2023

• Development of client relationships for recurrent catering sales

• Upselling where available to meet client wants

• Increased catering sales by average of 60% per month

• Decreased cost of catering operations $1000 per month by instituting strict measurements for required equipment

• Organization of prospecting and approach to driving catering within the current market

• Accurate and quality delivery of all necessary material to clients

• Follow up with clients to ensure quality as well as finding opportunities to improve.

• Training and development of staff

Customer Care Manager

Watchmen Security Services - Raytown, MO

October 2022 to May 2023

• Executive management of customer care department

• Maintenance of client relationships as well as client equipment

• Kept less than 5% attrition rate

• Maintained over 80% customer satisfaction

• Development of tech and rep tiering for each position. As well as the creation of triage system for tickets.

• Relationship management both on the client and vendor levels Manager

Applebee's - Independence, MO

June 2020 to October 2022

• Maintained staff morale and engagement through contests and incentives.

• Created more efficient forms of table and time management through coaching on effective seating and front of house flow.

• Developed financial systems in order to create a more consistent checks and balances system for operations.

• Ensured all health standards are met and exceeded.

• Allowed for business sustainability through difficult periods while maintaining low turnover and significant profit margins.

Manager

McAllister's - Independence, MO

September 2019 to June 2020

• Assisted in the hiring, training, and coaching of 30+ staff members on customer service skills, food & beverage knowledge, and health & safety standards

• Created better AvT control by initiating tighter control points on inventory and overtime waste

• Consistently exceeded expectations by assuming more responsibility whenever available

• Increased customer satisfaction by ensuring table touches and creating a welcoming environment with fast service

• Implemented control points in order to continue success. ㅡ

Education

High school diploma

Park Hill South High School - Parkville, MO

2008 to 2012

Certification in Emergency Medical Services

MCC-KC Penn Valley: Health and Science Institute

Skills

• Administrative experience (5 years)

• Leadership (7 years)

• Training & development (7 years)

• Budgeting (6 years)

Certifications and Licenses

CPR Certification

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