Contact

ad4i46@r.postjobfree.com

www.linkedin.com/in/keiko-

takai-3a5a9180 (LinkedIn)

Top Skills

Data Management

Administrative Assistance

Office Administration

Keiko Takai

Open to work

Falls Church, Virginia, United States

Summary

22 years of experience working in US telecommunications firms performing a variety of technical and administrative functions including VOIP Hosted PBX customer onboarding, logistics, customer support, configuration and troubleshooting, management of Least Cost Routing, billing and FCC reporting. Japanese Native. US Citizen

Experience

FluentStream

3 years 2 months

Business Operations Specialist

February 2023 - January 2024 (1 year)

Managed hardware related onboarding/logistics to our Hosted PBX.

• Ordered new VoIP telephone hardware

• Communicated with the vendors

• Ordered RMA replacements for faulty devices

• Tracked the shipping status, and lost packages

• Updated customer billing

• Responded to questions on devices: prices, compatibility to switches, and functionality

• Researched new devices

(Hosted PBX) Implementation Specialist

December 2020 - February 2023 (2 years 3 months)

Falls Church, Virginia, United States

Performed migration of acquired customers to Fluentstream switches

• Prepared data conversion to the Fluentstream PBX, i.e. extensions, MAC addresses, call flows etc.

• Input and imported configuration data to the Hosted PBX

• Assisted in hot cutovers and post cutover troubleshooting and corrections GlobalPhone Corp.

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19 years 2 months

Rates & Routing Coordinator

December 2010 - November 2020 (10 years)

Falls Church, VA

Managed least cost routing (LCR) for Gphone’s international long distance services

• Coordinated device delivery and reconciliated with invoices (logistics)

• Managed the LCR database. Imported rate tables from international carriers

• Updated switch route tables daily to reduce costs

• Rerouted failing routes based on completion statistics and customer complaints

• Checked incoming invoices for accuracy against actual traffic

• Monitored calling patterns for fraudulent activities

• Filed all required FCC reports

Customer Service Representative

October 2001 - December 2010 (9 years 3 months)

Falls Church, Virginia, United States

Worked in the company help desk call center

• Answered customer inquiries regarding technical problems and billing

• Required knowledge of Voiceware switches, trouble ticket and billing programs

Shimonoseki Daimaru Corp

Executive Assistant

April 1991 - May 1998 (7 years 2 months)

Yamaguchi, Japan

Worked as an Executive Assistant to the President and other company officers

• Managed and maintained executive schedules and answered phone calls

• Conducted research, for executives, committees and boards of directors.

• Performed general office duties, bookkeeping and ordered office supplies

• Coordinated travel and catering for meetings. Greeted visitors.

• Analyzed budgets and spending to prepare reports for monthly executive meetings

Education

George Mason University

Bachelor's degree, Linguistics · (1998 - 2000)

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Baiko Jo-Gakuin College

Bachelor's degree, Linguistics · (1985 - 1990)

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