B T

B A S S A L A T R A O R E

GENERAL FACILITY MANAGEMENT and IT SUPPORT ENGINEER

UAE / Somalia, Bamako,

MALI

+971-****-**-*** / 588 188 689

+223-****-**-** /

+252-***-***-***

https://www.linkedin.com/in

/traore-bassala-a4a852135/

Skype: traore.bassala1

ad4i0c@r.postjobfree.com

E D U C A T I O N

BACHELOR OF

TECHNOLOGY

University of Ghana / 2012

• Bachelor of Technology with a focus

on Computer Information Systems,

featuring certifications from

CompTIA, Cisco, and Microsoft

(2008-2012).

As a transformative leader in the utility department, I spearheaded the evolution from manual to automated processes by leveraging cutting-edge information technology. Collaboration was key; I engaged with leadership, vendors, and various stakeholders to foster cooperation and devise solutions that streamlined operations. As a subject matter expert, I took charge of evaluating, implementing, and maintaining all approved equipment’s. Duties and Responsibilities:

As a Facility and IT supervisor, I have been in charge of equipment maintenance and repair, inspect the grounds and assist in any related technical issues.

• Check the premises regularly to ensure security

• Record and report emergencies

• Supervise the janitorial staff and other workers

• Hire contractors for equipment installation and repairs

• Evaluate existing systems

• Identify technical problems

• Monitor planned preventive maintenance

• Oversee waste management, garbage collection, product delivery and other operations

• Carry out inspections of the facility

• Perform administrative or custodial tasks as needed

• Document lost and found items

• Perform random checks

• Participate in emergency planning

W O R K E X P E R I E N C E

ECO FUEL FZE (

UNSOS MISSION )

IT SUPERVISOR / COORDINATOR

S K I L L S

PROJECT MANAGEMENT

SERVER ADMINISTRATION

FACILITY MANAGEMENT

LOGISTIC MANAGEMENT

COMPUTER NETWORK

OPERATIONS

PROBLEM SOLVING

CLOUD COMPUTING

DATA MANAGEMENT

L A N G U A G E S

English

French

Arabic

Spanish

D R I V I N G L I C E N S E

Driving license category

Category 1 - Category 3 -

Category 5

Jun 2018 - Nov 2023

Somalia / UAE

Eco Fuel FZE &

LPSC (Liberia

Petroleum Storage

Company) Jan 2018

- May 2018

Liberia

Tristar Transport

LLC (UN MISSION)

Oct 2017 - Dec 2017

Mali

• Streamline daily IT operations, guaranteeing timely and proficient task completion.

• Act as the primary liaison for escalated IT concerns from both staff and clients.

• Collaborate with cross-functional teams to align IT services with departmental requirements.

• Formulate and enforce IT policies and procedures to standardize operations.

• Stay abreast of technological advancements to

maintain industry relevance.

• Evaluate and introduce cutting-edge technology to enhance organizational efficiency and productivity.

• Establish and uphold a robust disaster recovery

strategy to safeguard data integrity.

• Facilitate staff training on new technologies and provide comprehensive help desk support.

• Vigilantly monitor system activities to preemptively identify and mitigate security threats.

• Conduct routine maintenance and updates on systems and software to ensure optimal performance.

IT SUPERVISOR

• Spearheaded the update and monitoring of integrated ICT Services, including ALMA & TBAI systems.

• Managed and maintained a critical Windows-based

server environment, ensuring peak performance.

• Implemented company-wide antivirus protocols to

maintain optimal security across all machines.

• Administered Active Directory accounts and provided support for laptop configurations and maintenance.

• Delivered exceptional maintenance support and rapid break-fix solutions to ensure seamless operations. IT APPLICATION SUPPORT SPECIALIST

• Orchestrated comprehensive network architecture for Tri-Star, Supreme, and Valiant, ensuring seamless

integration and organization.

• Delivered expert 3rd-level technical support, adhering to stringent service level agreements.

• Collaborated with vendors to resolve third-party application issues, including cloud services and

Workday platforms.

• Spearheaded on-site network system installations and maintenance, enhancing user connectivity and

performance.

P E R S O N A L

D E T A I L S

Date of birth: 21-09-1990

Nationality: Malian

Marital status: Married

SUPREME FUEL (

UN MISSION )

Jan 2015 - Oct 2017

Mali

• Offered robust system support, effectively

troubleshooting user issues and delivering tailored application consultancy.

IT SUPPORT SENIOR ADMINISTRATOR

• Spearheaded IT network and connectivity

management across multiple sites (Mali, Ivory Coast, Liberia), ensuring robust infrastructure.

• Executed seamless installation of critical software, antivirus, and operating systems for

computers/servers, enhancing system security and

performance.

• Delivered expert technical oversight and mentorship to local ICT Assistants, fostering a knowledgeable support team.

• Provided comprehensive first-line IT support to users through in-person, telephonic, and email

communication, both locally and remotely,

guaranteeing user satisfaction and operational

continuity.

SUPREME GROUP (

UN MISSION )

Jun 2013 - Dec 2014

Mali

IT ADMINISTRATOR SUPPORT FIRST

GRADE

• Provided expert-level Tier 2 technical support,

ensuring adherence to strict Service Level

Agreements (SLAs).

• Partnered with Global IT and Regional executives to refine processes and tools, fostering ongoing team optimization and efficiency.

Islam Production

Jun 2009 - Feb 2010

Ghana

IT TECHNICIAN

• Expertly provided troubleshooting solutions for

software, hardware, and network issues, enhancing

system reliability for departmental operations and console operators.

• Implemented advanced assessment and analytical

strategies, driving the attainment of departmental objectives through technological excellence

R E F E R E N C E S

TONY JOHN

ECO FUEL FZE (HEAD OF IT)

ad4i0c@r.postjobfree.com

PAUL EDWARDS

SUPREME GROUP

(GENERAL MANAGER)

paul.edwards@supreme-

group.net

HUW JONES

ECO FUEL FZE (COUNTRY

MANAGER)

huw.jones@ecofuel-

group.com

C O U R S E S

PMI

Mar 2020 - Mar 2023

PROJECT MANAGEMENT PROFESSIONAL

NSE Institute

Apr 2022 - Apr 2024

NSE 2 CERTIFIED (NETWORK SECURITY

ASSOCIATE)

THINQTANK

LEARNING

Mar 2022 - Apr 2022

CISCO - CCNA

J-Prompt institute

of Technology

Jan 2012 - May 2012

GRAPHIC DESIGN MANAGEMENT

Koffi Annan Center

- Ghana

May 2010 - Feb 2011

ADVANCED LEVEL IN NETWORKING

Sakacom-Institute

Ghana

Jun 2009 - Jan 2010

N+ NETWORKING AND SERVER

MANAGEMENT

Wisak-Institute

Ghana

Aug 2009 - May 2010

A+ HARDWARE

Aptech-India /

Ghana

Dec 2008 - Apr 2009

SOFTWARE APPLICATIONS

ICM (Institute of

Commercial

Management)

Oct 2008 - Sep 2009

MODERN ENGLISH COURSE (UK -

LONDON)

HRD QATAR

Dec 2023 - Dec 2025

CUSTOMER SERVICE MANAGEMENT

H O B B I E S : GYMING - WALKING - TRAVELING

Contact this candidate