Objective

Obtain a position allowing for the demonstration of organization, human resources, customer service, communication, and project management skills proven by over 20 years of successful, profitable employment.

Profile

Motivated, business professional with years of customer sevice and a successful track record. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary/Quality Characteristics

Written/Verbal Communication

General Office Skills

Dispatching

Document Scanning

Switchboard operations

Ability to work in fast paced environment

Problem-Solving

Energetic

Flexible

Office Management

Computer Savvy

Customer Service

Scheduling

Mail Processing

Data Entry

Account management

45 wpm

Fast learner

SAP

Microsoft Excel

No Supervision required

Billing

Documentation

Front-Office Operations

10 key

Filing

Network/wire cabling

Ability to Manage and self Motivated

Team orientated

Time Management Tracking/input

Professional Experience

COMMUNICATION AND TASKS

Prepare complex reports for managed organizations and ensuring full compliance with agency requirements and tight deadlines.

Comply with Federal Guidelines in regards to housing standards

Author professional correspondence to customers

Communicate different concepts to customers using layman’s terms to facilitate understanding.

Rapidly learn new computer programs

Prepared federal housing documents

Analyzed various programs for tracking daily activity

Process work orders for immediate and scheduled appts

Track work orders and other documents related to customer service issues

Receive, sort and distribute daily mail/deliveries

Set up accounts for closings

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings using Excel spreadsheets

Perform other clerical receptionist duties such as filing, scanning, and faxing

CUSTOMER SERVICE

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material

Provide basic and accurate information in-person and via phone/email

EMPLOYMENT HISTORY

DCA REALTY 200 N 13TH ST, WEST MEMPHIS AR 72301

AR REALTOR JUNE 2021- CURRENTLY EMPLOYED

AR STATE POLICE -3250 N WASHINGTON FORREST CITY AR 72335

DL EXAMINER MARCH 25- CURRENTLY EMPLOYED.

AR DEPARTMENT OF HUMAN SERVICES-1200 E BROADWAY, FORREST CITY AR 72335

LOCAL OFFICE ADMINISTRATIVE ASSISTANT(TO AREA DIRECTOR)- MAY 2017- CURRENT

SIMES LAW OFFICE- 1702 S WASHINGTON AVE, FORREST CITY AR 72335

LEGAL ASSISTANT- AUGUST 2013 – NOVEMBER 2016

FORREST CITY WATER UTILITY – 303 N Rosser, Forrest City, AR 72335

Customer Service Specialist -August 2009 to June 2012

AMERICORPS VISTA – 500 S Rosser, Forrest City,AR 72335

Housing Counselor/Grants Coordinator- November 2007- May 2008

HAYMER CHIROPRACTIC- 172 Lamar, Forrest City,AR 72335

Chiropractic Assistant- Mar 2006- Jun 2006

EDUCATION

ARKANSAS REAL ESTATE SCHOOL- LITTLE ROCK, AR

60 HRS OF PRE-LICENSE COURSE

FEBRUARY 2016

EAST ARKANSAS COMMUNITY COLLEGE- FORREST CITY,AR

FORREST CITY HIGH SCHOOL – FORREST CITY, AR

High School Diploma, 2001

EAST AR COMMUNINITY COLEGE- FORREST CITY AR 72335

AA CERTIFICATE RECEIVED, 2019

AR REAL ESTATE SCHOOL

CERTIFICATE RECEIVED 2017

LICENSED MARCH, 2021

*Months of unemployment due to Maternity, educational enrollment or seeking employment

*References available upon request

*Willing to intern

Contact this candidate