Patricia A. Boone

**** ****** **.

Oklahoma City, OK. 73111

469-***-****

Email: ad4htn@r.postjobfree.com

https://www.linkedin.com/in/patriciaboone50

SKILLS SUMMARY

Dynamic leader

Exceptional problem-solving and analytical skills.

Administration and Management

Clerical

Ability to be detail-oriented yet keep a strategic focus.

Honesty and integrity

Data Mining

English Language

Executive Placement

Computers and Electronics

Social Perceptiveness

Hospitality

IT Consulting

Monitoring

Reading Comprehension

Coordination

Creative/Internet Staff, and Administrative/ Office Management

Result-oriented

Administrative Skills

Analytic and Information Research and Technology

Customer and Personal Service

Listening skills

Problem-solving skills

Speaking skills

Writing skills

Excellent organization, planning and analytical skills with attention to detail.

Working knowledge of database concepts and skills in MS Excel, Word, PowerPoint, and database management/reporting.

Excellent verbal and written communications skills.

Ability to maintain a high level of accuracy in preparing, entering, and analyzing information.

Strong in general human resource matters – recruiting, application process, interviewing hiring, termination, etc.

Strong specialized skills in human resource

Benefits, turnover analysis, job skill analysis, staff development

Generalist on workforce matters and occupational requirements in a variety of industries.

Strong listening skills with job seekers to assess their suitability and interest in quality positions.

Ability to perform in a fast-paced environment with multiple priorities and able to work in high volume settings.

Ability to handle sensitive materials and maintain confidentiality

Project Management

Logistics

Vendor Relations

Supply & Logistics

Graphics Design and Presentations

Customer Relations and Negotiations

Public Relations

Marketing and Advertising

Sales and Consulting

Accounts Payable/Receivables

Business Writing and Communications

Outstanding service orientation and superior organizational skills.

Assimilating complex data and providing sound analysis.

Ability to effectively interact with a wide variety of clientele (volunteer leadership, members, customers, vendors, staff).

Proven skill in oral and written communications and active listening.

Advanced skills in the use of Microsoft Office

applications, especially Word, Excel, PowerPoint, Access and Outlook.

Word skills include proficiency in document and field merges.

Excel skills in training from the intermediate to advanced level.

Proven skill in using database and report writing systems.

Strong attention to detail

Ability to manage multiple tasks proficiently.

Payroll Supervisor

• Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs

• Comfort in conducting majority of duties via phone and computer

• Self-starter; self-directed and self-motivated.

• Results oriented work well independently or in teams with employers and/or other staff – be flexible, adaptability, pleasant.

Additional Skills

Speaking

Active Listening Coordination

Reading Comprehension

Time Management

Writing

Critical Thinking

Negotiation

Judgment and Decision Making

Management of Personnel Resources

Academic Education/Training:

Ashford University

1st Major: Associate degree in business administration (Graduated May 2014)

Rose State Junior College, Midwest City, OK 3.8 GPA. Deans Honor Roll - 8/1983 thru 4/1986

MILLWOOD HIGH SCHOOL, Oklahoma City, Oklahoma –10th thru 12th grade (Graduated High School Diploma) 1983

John Marshall High School 1979 -1980 9th grade

Oklahoma State Corrections Department - scored 100, 11/1989

Ordained Minister – Pentecostal Assembly of the World, Inc. – Licensed

Qualifications: Over 60 hours of college related course work and over 25 years of sales and human resource experience and accomplishments.

Honors/ Awards:

*Who's Who for High Honors including Volunteerism, 1982, 1983 and 2012

*OES Eastern Star Evelyn J. Robinson, #147 Chapter

*Miss Love Pageant 1983; Award for Most Gifted and Talented

*Aenon Bible College: Systematic Theology & Christian Leadership and Development Certification Oklahoma City, OK. 3.8 GPA

*The Potters Institute of Higher Education. Certificate in Leadership 6/2003

Junior Achievement 1979 – 1983 – Young Business Leader and National Host

Training & Occupational License or Certifications

COSMETOLOGY

CENTRAL STATE BEAUTY COLLEGE, Oklahoma City. OK - (Graduated & Licensed) Aug 04, 1997 - Current

Apprentice Furniture Conditioning, Repair and Professional Stain and Painting, Electrical wiring, landscaping, drywall, frame, lite remodeling

Security officer for Bishop TD Jakes 2010 -2014

Certified Workforce Recruiting Specialist Certification – Texas Workforce Solutions Specialist

Collections Specialist Levels 1 & 2 Certification - G C Services, Oklahoma City, Oklahoma

Professional Cosmetologist Certification – Oklahoma State Board of Cosmetology

Microsoft Office Desktop Consultant Certification - ExecuTrain, Oklahoma City, Oklahoma 1994

Employment History

Customer Care Advocate, Oklahoma City, OK August 30, 2021- Present

NTT DATA, Inc.

Roles responsible for:

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

• Ensuring customer satisfaction and striving to meet service standards.

• A typical day will likely involve fielding between 75 to 100 calls.

• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.

• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

• At least 1 year of experience in a professional/office-related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.

• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.

• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

• An education level of at least a high school diploma or GED Preference.

Administrative Assistant - (Contract position) Oklahoma City, OK July 25, 2021- August 19, 2021

Galt Foundation-Oklahoma Housing Finance Agency

-

·Responsible for maintaining knowledge of all regulations, policy, and procedures for use in the daily processing and administration of the Section 8 Housing Choice Voucher (HCV) Program, as it relates to duties performed.

·Responsible for the mail out and receipt process of mail recertification packets for program participants.

·Responsible for receiving and reviewing information from clients concerning participant data, including review for completeness of recertification packets, pulling in-house verifications, sending requests for additional verifications, pulling backgrounds, scanning processed packets, receiving, and responding to calls and inquiries regarding participant files.

·Advise clients on proper certification documentation process via telephone, correspondence, and in person.

·Responsible for maintaining secure access to program related software and ensuring that all security concerns regarding software, access and passwords are followed.

·Check in, sort, distribute, and scan mail and faxes to client files.

·Receives and directs visitors and clients to appropriate locations.

·Handle requests for information and data.

·Retrieves correspondence from the Rental Assistance area and processes it by sorting, scanning or distributing accordingly.

·Provides relief for the Receptionist.

·Responsible for creating and maintaining written procedures for work processes performed. Procedures must be accessible for use by temporary or relief personnel.

·Reviews and maintains document image files.

·Provides information for various reports related to duties performed.

·Responsible for answering phones, retrieving messages, and returning calls, responding to written and oral communications and requests for information promptly.

Primus Software Corporation- At&t Greeter (Contract position)- October 19, 2020 - January 15, 2021, Edmond, Oklahoma

One on one excellent customer service and must be presentable, friendly, and outgoing. Knowledge of the latest technology in the wireless industry preferred. Able to stand for long periods of time and be flexible with the demands of a fast-paced, retail environment.

ResCare/EQUUS Workforce Services. – Talent Development Specialist WIOA Intake & Facilitator . - 2/2020 – December 4, 2020 -(Remote) Plano, TX. North Central Dallas County

Assists program participants in developing vocational goals reflective of their skills, capabilities, and interests. Manages participant progress towards achieving goals by creating and updating plans.

Meets with participants to identify barriers to employment and develop strategies to manage these issues.

Maintains complete, accurate and timely case notes and related records in manual and or electronic systems.

Outreach to referrals who fail to show for appointment.

Eligibility determination, data entry and case management

May conduct orientations for outreach purposes.

Maintain contact with customers and employers for work experience activities.

May assist with guidance for vocational training activities, support service's needs.

Create updates and ensure completion of plans according to contract deadlines.

Attends scheduled supervision meetings to discuss participant’s progress.

Other duties as assigned.

Degree in related field or a satisfactory equivalent of education and experience

Strong communication skills

Knowledge about community resources.

Able to work with and relate to participants and be culturally sensitive.

Strong organizational skills.

MS Word and Excel skills

Specialized databases and software systems.

Additional Information

This position also conducts eligibility determinations for the WIOA program and facilitates WIOA orientations for North Central Dallas County.

Kwik Logistics

12/2019 – 12/26/2020–(Remote) Farmers Branch TX & Frisco, TX

HR Assistant, Dispatch Manager & Delivery Associate/Driver for a Contracted (Amazon Delivery Service Partner)

Responsibilities:

Load a delivery van at the beginning of your shift from pre-arranged carts.

Follow a GPS and safely drive & deliver happiness to customers.

Work either full-time (5 8hr days) or part-time (2-3 8hr days)

Professional & positive interaction with customers and co-workers

Use the latest technology in devices to manage the delivery process.

Ability to operate and navigate a delivery van.

Ability to get in and out of a van all day and move boxes up to 50lbs.

OSLA- Oklahoma Student Loan Authority - Loan Management Representative I - 9/2017 – 12/2019 Oklahoma City, OK

Oklahoma Student Loan Authority provides borrowers with accurate information and courteous assistance to help them successfully manage repaying student loans for the US Department of Education. OSLA is a Not-For-Profit Servicer of student loans that are owned by the U.S. Department of Education.

Obtained Federal Security Clearance Level 1.

Provide exceptional customer service during every phase of the student’s education and repayment journey.

Serve as project manager in leading the implementation.

Receive inbound and make outbound dialer calls.

Learned and followed government regulations and guidelines.

Determine best repayment options for customers.

Review documents, forms, and correspondence.

Complete special projects in a timely manner, and as assigned.

Accurately process or update customer information

Learn new skills with the opportunity for advancement.

Perform courier duties as assigned Complete special projects in a timely manner, and as assigned.

Team player who worked productively with a wide range of people, including management, co-workers, and customers

Deliver superior customer care with the passion to exceed customer expectations and drive customer satisfaction throughout the organization.

Ability to work independently without supervisory guidance.

Manage time effectively and efficiently; adapt quickly to changing priorities.

Professional demeanor

Multi-tasking, problem solving, organizational, and analytical skills.

Ability to follow written instructions and documented procedures and adapt to changes as necessary.

Excellent written and verbal communication skills

Flexibility to work overtime in the evenings on Monday – Friday, and on Saturdays, as requested.

Excellent attendance and punctuality.

General computer skills including Microsoft Office, Word, Excel and keyboarding. Typing speed.

Provide exceptional one on one Customer service.

Costco's - Membership Assistant - 4/2017 - 6/2017 - Part time (8055 CHURCHILL WAY in DALLAS, TX)

Processes member sign ups, renewals and added cards.

Instructs members and potential members about membership, warehouse, and credit programs.

Assists members regarding item availability.

Issue’s replacement and temporary cards, keys credit applications and provides a high level of member service.

Med Equip Depot, Sr. Account Manager - Dallas Texas 7/2017 - 9/2017

Development of new business,

Quote Specialist

Order Specialist

Office Manager

Sell or solicit advertising space, time, or media in publications, signage, TV, radio, or the Internet.

Includes individuals who obtain leases for outdoor advertising sites or persuade retailers to use sales promotion display items.

Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising.

Maintain assigned account bases while developing new accounts.

Provide clients with estimates of the costs of advertising products or services.

Locate and contact potential clients to offer advertising services.

Med Equip Depot, Sr. Account Manager - Dallas Texas 7/2017 - 9/2017 – Cont.

Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Set goals and deadlines for the department.

Acquire, distribute, and store supplies.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Time Management — managing one's own time and the time of others.

Speaking — talking to others to convey information effectively.

Coordination — adjusting actions in relation to others' actions.

ResCare/ Workforce Services - Recruiter - Business Solutions Specialist - Garland, Texas 2/2016 - 7/2017

ResCare (Texas Workforce-Solutions Greater Dallas)

Work with employers and Business Solutions Team to pre-screen and refer qualified candidates, recruiting from the workforce center, and networking with Talent Development staff to fill job openings.

Ensure that job postings are of the highest quality and in compliance; Assess employers’ needs and follow up to ensure those needs are met; Up-sell FCJL employers utilizing higher level services.

Assist with EWA performance by utilizing lead sources to identify new employers and by utilizing REEMS reports to identify and reengage employers.

Build and maintain relationship with employers seeking assistance in recruiting qualified job seekers.

Ensure services including but not limited to job postings in WorkinTexas.com, hiring events, on-site recruiting, incentives, etc. are promoted and provided with excellence, in compliance and in a timely manner.

Introduce Business Solutions services to new and repeat employers.

Communicate job opportunities to Talent Development staff.

Utilize internal and external sources to fill job openings.

Excellent organization, planning and analytical skills with attention to detail.

Working knowledge of database concepts and skills in MS Excel, Word, PowerPoint, and reporting.

Excellent verbal and written communications skills.

Ability to maintain a high level of accuracy in preparing, entering, and analyzing information.

Strong in human resource matters – recruiting, application process, interviewing hiring, termination, benefits, turnover analysis, job skill analysis, staff development.

Working knowledge of Business Solutions services.

Generalist on workforce matters and occupational requirements in a variety of industries.

Strong listening skills with employers to assess their needs and offer quality candidates.

Ability to perform in a fast-paced environment with multiple priorities and able to work in high volume settings.

Ability to handle sensitive materials and maintain confidentiality.

Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs and employers.

ResCare/ Workforce Services - Recruiter - Business Solutions Specialist - Garland, Texas 2/2016 - 7/2017

ResCare (Texas Workforce-Solutions Greater Dallas) – Cont.

Comfort in conducting the majority of duties via phone and computer.

Self-starter; self-directed and self-motivated.

Results oriented, work well independently or in teams with employers and/or other staff.

ResCare/ Workforce Services - Performance Management Tracking Specialist - June 6, 2013 - 2/2016

An exemplary contributor to the agency’s program of continuous quality improvement and is responsible for ongoing analysis of information, obtained from a variety of sources, including performance, financial, and demographic data.

Demonstrated excellent communication skills and a strong commitment to and affinity for delivering the highest level of customer service.

Ability to interact one on one and in groups with individuals from a diverse range of backgrounds.

Availability for occasional out-of-office meetings, conferences, and other events may be required.

Possess the ability to have mobility within community.

Experienced analyzing data and producing reports.

Experienced in conducting training on policies and procedures.

Demonstrated the ability to maintain a high level of accuracy in preparing and entering information.

Exceptional verbal and written communications skills.

Advanced MS Excel, Word, Database, Presentation and PowerPoint user.

MMC Group (Texas Workforce/ ResCare), Dallas, Mesquite, Grand Prairie, Texas

Apr 10, 2012 – June 5, 2013

Career Development/Recruiting Specialist/ES/ Workforce Development Specialist I / Business Relations/Special Projects

Provide career management services to the universal population with a focus on helping customers obtain employment.

Duties include a combination of the following: intake, interviewing, eligibility verification, referrals to supportive services, employer services, career coaching, job search and orientation/classroom instruction, and regular follow-up in executing client's individual employment plan.

Provide one on one customer service to all customers.

Facilitate customer access to supportive services, social services, training, education, and employment services, as well as job search mechanics: job search techniques, resume writing, and interview skills.

Assess client aptitude, values, interest inventories and training needs in assessing job readiness and preparing client for entry/re-entry into the workforce.

Serve as a liaison with instructors, businesses, and other client resources.

Strong understanding of labor market, vocational systems, internet

One-Stop services and One-Stop referral system.

Possess strong customer/goal orientation, and excellent Interpersonal, communication and PC skills.

Ensure that the customer file documentation meets regulatory guidelines and is completed in a timely manner.

Development specialist

Data Research specialist

Temporary Assistance to Needy Families (TANF

Supplemental Natural Assistance Program (SNAP)

Workforce Investment Act (WIA)

Childcare and Development

Unemployment Insurance Support Specialist.

State 10-Week Claimant Special Task force program.

Workforce Development Specialist I

Provides services in Career Center to assist Job Seekers and Employers.

Helps customers to access basic self-help services through effective use of the resource library and resources that may be used in making helpful career and job search suggestions to resident customers.

Uses knowledge to determine which resources will benefit individual customers.

Is computer literate and has sufficient skills to help customers use electronic resources. Provides direct job matching to current openings depending on job seekers skills.

Offers qualified job candidates the opportunity to interview for posted jobs.

Provides local labor market information; may take information from employers about current job opportunities and data enter information; enters information concerning customer service and outcomes in the appropriate management information system and completes required records.

Performs other duties as necessary such as data entry of applications, filing, generating reports, and switchboard functions.

Business Relations Specialist

Responsible for delivering Business Services to Employers through a consultative approach.

Makes presentations, conducts, or facilitates employer workshops and meet with employers individually to provide information on a variety of topics.

Topics may include, but are not limited to the labor market, tax credits, cooperative ventures (partnered efforts), and business regulatory requirements.

Explain and deliver specific programs and services available to employers.

Develop and implement services that are based upon the various identified needs of businesses like: job posting and candidate outreach, specialized recruitment, applicant screening and assessment, job fairs, large scale interviewing.

Be responsive to the duties that may be assigned by the supervisor to successfully meet the contract goals.

Maintained a job bank of employer contacts within the following industries: food service, retail, health care, maintenance, security & hospitality.

Interprets, and explains policies, rules, regulations, and laws to organizations and individuals that are applicable to all staff development processes.

Developed plans, organized, and implemented policies and procedures to ensure that objectives are met.

Coordinate activities of internal and external partners to ensure continuing work activity, maximize returns on investments, and increase productivity.

Implement corrective action plan to solve recruitment problems.

Develops, directs, and coordinates testing, hiring, and training for Key Accounts.

Establishes and maintains comprehensive and current recordkeeping system of activities and operational procedures in Business Relations Center.

Job Developer/Workforce Employer Specialist

Responsible for establishing professional relationships with employers.

Developing standing job bank of employees, providing job leads, coordinating and conducting monthly job fairs for customers and program reporting.

20 years’ experience in business sales, marketing, and/or community outreach.

Established and maintained relationships with existing employers and cultivated new employers to determine personnel needs and promote use of Workforce Center Services.

Work to increase the awareness of the Workforce Center in the Rural Capital Area through targeted promotional campaigns.

Work with Community Chambers and Economic Development to increase awareness of Workforce Center in Rural Capital Area and develop strategic business partnerships.

Confer with employers to resolve problems relating to employment service effectiveness, employer compliance with federal, state, and local laws.

Job Developer/Workforce Employer Specialist – Cont.

Work with employers to present custom recruitment activities to address staffing needs.

Input detailed job orders reflecting employers’ requirements into the current Job Matching Database.

Track employment activity through Employer Access Database System and/or appropriate contact or database software.

Assist Universal, WPRS, WIA, TANF/CHOICES, VETS, RIO and MSFW candidates by reviewing qualifications and employment eligibility with employment referrals and Job Development. Update Notes in TWIST System to reflect activity.

Assist with explaining Workforce Center Services, provide information, counsel and answer questions.

Interview clients to record work history and abilities.

Represent the Workforce Centers at designated community associations.

Performed additional duties as assigned by the Area Manager or Leading Supervisor.

Recruiting Specialist – (Position Reports to: ES/BS Supervisor)

Work with employers and Workforce Solutions team to pre-screen and refer qualified job seekers to quality jobs in order to fill openings.

Assesses employers’ needs and follows up to ensure those needs are met.

Provide quality customer service to area employers seeking assistance in recruiting qualified job seekers to fill positions posted in

WorkinTexas.com and/or other systems which leads to filling specific jobs or targeted industries.

Focus on quality customer service to employers of the area through regular follow up with the employer or their representative as well as Workforce Solutions staff to determine if quality services were provided or whether the necessary adjustments were made.

Communicate with employers or their representative regularly until the job posting is closed and determines what other services may benefit the employer, including but not limited to: Other duties as assigned.

Performance Expectations:

• Make an average of 35 quality referrals per month (Above average considered at 50 per month)

• Manage an average fill rate for job openings of 18% while managing an average of 20 new job opening per month (Above average considered at 25% per month)

• Demonstrates mastery of job-related skills and abilities during monthly conference.

Delivery of Labor Market Information

Communication and follow up with employers (Quality of Customer Services)

Documentation

Internal communication

Express Employment Professionals, Waxahachie, Texas Oct 04, 2010 - Mar 16, 2012

(Assignment) D.R. Horton Assistant Sales & Marketing Counselor

Responsible for managing the entire sales process and communicating with the customer from the first interaction through the close of Escrow.

Greet and qualify visitors.

Demonstrate models/homes/home sites.

Overcome sales objections, close for the sales,

Conducted training seminars and project management.

Document the transaction Track progress of loan, options, and construction.

Respond to customer requests for information.

Document any cancellations.

Maintenance of all lot’s files and sales files.

Monitor models and sales office for appropriate disclosures, supplies, repairs, etc.

Conduct all business in a professional and ethical manner to serve potential buyers and increase the goodwill and profit of the company.

Integrative Discoveries/ Innovative Focus, OKLAHOMA CITY, Oklahoma Jan 01, 2009 - Dec 09, 2010

Business Manager

Manager for job replacement and recruiting service for mental health and rehabilitation counseling service for senior and Medicare recipients.

Processed, enrollment,

Trainer

Project management

Consultation for in home health care availability to patients and families under Oklahoma Department of Human Services DHS

Data research

Processing, report, and project management

Assistant to senior personnel liaison

Marketing and advertising

Research and task management.

Provide one on one customer service to all customers.

Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, or the stress of daily life.

Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement.

Express Employment Professionals, Oklahoma City, Oklahoma Jan 01, 2008 - Dec 14, 2009

Customer Relations

Oklahoma Natural Gas: Customer Service Representative – Processed payments, customer inquiry, dispatched emergency gas alert calls, setup, closed accounts, and move gas services to new residences. 9/2008 – 11/2008

Oklahoma & Texas Blood Institute: Blood donation recruiter

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