SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

TRAINING

LAJOYA

ESTER

ad4hmd@r.postjobfree.com

318-***-****

Tallulah, LA 71282

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Report Generation

• Credit Card Payment Processing

• Report Creation

• Customer Retention Strategies

• Translation and Interpretation Services

• 47 wpm Typing Speed

• Data Entry

• Calm and Professional Under Pressure

CUSTOMER SERVICE REPRESENTATIVE 03/2021 to Current Teleperformance USA- United Healthcare - Remote

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Educated customers on special pricing opportunities and company offerings. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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Assisted customers with making payments or establishing payment plans to bring accounts current.

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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

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• Upheld quality control policies and procedures to increase customer satisfaction. PRODUCTION WORKER 05/2019 to 01/2021

Hydro One - Delhi, LA

• Kept operations area neat and orderly to minimize obstacles.

• Sorted and packaged products to prepare for processing or shipment. Set up and operated production equipment according to daily work orders and safety procedures.

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• Examined final products for conformance with quality and design standards. Moved items between machines, conveyors and transport equipment to meet production needs.

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Set up and operated production machinery according to company's specific standards and protocols.

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• Unloaded and sorted products and transported items to proper locations.

• Attended regular training sessions to increase machine operating skills. Analyzed work orders to determine type and quantity of materials needed for each production batch.

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Delhi Charter School - Delhi, LA

High School Diploma

05/2019

Grambling State University - Grambling, LA

Bachelor of Science

General Studies

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