Customer Service Mail Clerk

CHARLES QUILTY

*** ******** ** *** ******* AR ***72 503-***-**** ad4hlu@r.postjobfree.com

OBJECTIVE

TO OBTAIN EMPLOYMENT IN THE CUSTOMER SERVICE FIELD WHILE WORKING AT HOME.

EXPERIENCE

CITY OF SALEM, OREGON SEPTEMBER 2020-JULY 2023

MAIL CLERK/MESSANGER

HANDLING MAIL ON A DAILY BASIS. SORTING AND DELIVERING MAIL TO VARIOUS DEPARTMENTS ENSURING THAT IT WAS CORRECTLY SORTED AND PROCESSED. HAD USE OF CITY VEHICLE TO TRASPORT MAIL BETWEEN CITY LOCATIONS INCLUDING OFFICES, FIRE DEPARTMENTS, AND CITY HALLS. SUPPLIES WOULD ALSO GET DELIVERED FROM LOCATION TO LOCATION. LAZERFICHSE PAPER FILES WERE ALSO MADE INTO DIGITAL FILES. PRINTED ALL SIZES OF CITY ENVELOPES FROM BASIC TO 10 INCH.

CUSTOMER SERVICE REPRESENTITIVE

CONVERGES WORK FROM HOME APRIL 2016-JULY 2019

ACCEPTED PHONE CALLS FROM CUSTOMERS IN REGARD TO THEIR ACCOUNTS. WHILE WORKING WITH PAYPAL WE PROVIDED ASSISTANCE WITH NEW CUSTOMERS BUT ALSO HIGH-END CUSTOMERS. PROVIDED TROUBLE SHOOTING WITH CUSTOMER ACCOUNTS AND DEFECTIVE PRODUCT RETURNS AN REFUNDS. WHILE WORKING AS A TIER ONE AND TWO CUSTOMER SERVICE REPRESENTITIVE FOR APPLE, WE PROVIDED SERVICE FROM BASIC CALLS, RESETTING PASSWORDS, WALKING CUSTOMERS THROUGH HARD RESETS OF PHONES, COMPUTER, AND TABLETS. TIER TWO WE PROVIDED MORE TECHINICAL SUPPORT WHILE PROBLEM SHOOTING AND FIXING DEVICES.

EDUCATION

ASSOCIATES DEGREE INFORMATION TECHNOLOGY COMPUTER SCIENCE- COLORADO TECHNICAL UNIVERSITY ONLINE. COLORODO SPRINGS, CO. MARCH 2017-APRIL 2020

SKILLS AND ABILITIES

COMPUTER SCIENCE

LINUX

MICRO FISCHE

MICROSOFT OFFICE (WORD, EXCELL, POWER POINT)

CRITICAL THINKING SKILLS

LEADERSHIP

TEAMWORK

TIME MANAGEMENT

ORGANIZATION

ATTENTION TO DETAIL

ADAPTABILITY

CUSTOMER SERVICE

COMMUNICATION

INTERPERSONAL SKILLS

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