QA Specialist
Resume:
Chelsea Estrada
Round Rock, TX *****
ad4hkr@r.postjobfree.com
Work Experience
QA Specialist I
AbbVie - Austin, TX
August 2022 to Present
The position of a QA Specialist I entails, initiating and conducting investigations for complaint files, all while following complaint handling regulation and internal procedures. The position consists of receiving and processing information, responding to questions for an on-going investigations, and updating applicable records. We are required to analyze information reported in order to conduct immediate follow up with complainant to obtain required information, while maintain and updating the complaint files to ensure they abide by FDA regulations.
Closing Specialist
Visio Lending - Austin, TX
August 2021 to August 2022
As a Closing Specialist we are responsible for preparing loan closing packages, communicating with title companies, borrowers, brokers, and any other parties involved in the closing transaction. We as well, ensuring that all paperwork is complete, accurate, and in compliance with legal regulations. QC Specialist
Visio Lending - Austin, TX
November 2020 to August 2021
As a QC Specialist we ensure loans follow guidelines and standard operating procedures. In doing so we review corporate documentation, title commitments, appraisal reports, tax certificates, mortgage payoffs, hazard insurance, and any documentation necessary to guarantee the loan meets investor and company guidelines to successfully close.
Operations Support Specialist
Visio Lending - Austin, TX
September 2019 to November 2020
The position of an operations support specialist consists of performing quality control on completed appraisals, ensure all documents are received in a timely manner in order to move a loan into processing, as well as following company protocol to ensure borrowers and brokers meet a standard in order to close a loan. The position also consists of electronic filling a loan after it has closed and ensuring all documents are executed in a timely manner.
Patient Service Representative
Urology Austin - Round Rock, TX
July 2017 to April 2018
The position of a patient service representative consists of interviewing patients for case histories prior to appointments. Updating and maintain patients' health records. Scheduling and coordinating appointments. Processing insurance claims in compliance with law requirements. Verifying insurance, managing receivable and payable accounts, maintaining financial records, as well as keeping up-to-date with changes in medical and insurance legislation. Administrative Associate
Family Medicine Associates of Round Rock - Round Rock, TX September 2014 to July 2017
The job of an Administrative Associate involves managing consumers, visitors, documents and calls in professional and efficient manner. In addition to this, an admin position has various clerical duties, such as processing and posting patient payments, filing medical records, transferring faxes to various departments. As well as accessing insurance verification. Member Service Associate
Sams Club - Round Rock, TX
June 2013 to September 2014
Member service associates provide information to Members for membership enrollment, benefits, and services as well as credit accounts. As a member service associate, we identifying the member's needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, as well as promoting the company's products and services.
Sales Associate- Lead Key Holder
Ann Taylor Factory - Round Rock, TX
April 2011 to February 2013
The position of sales lead is to organizing and supervising the sales team as well as carrying out various administrative functions. Lead key holder's train new workers. Ensure employees use proper protocol at all times. Are responsible for freight flow, inventory, and planograms. As well as meeting daily sales quotas to insure monthly goals are met for the company. Education
High school diploma
Westwood High School - Austin, TX
2008
Skills
• Front Office
• Customer Service
• Administration
• Salesforce
• Insurance Verification
• Medical Records
• Microsoft SharePoint
• Microsoft Outlook
• Clerical Experience
• Microsoft Windows
• Microsoft Office
• Medical Billing
• Microsoft Powerpoint
• Escrow
• Front desk
• Sales
• Salesforce
• Customer service
• Medical records
• EMR systems
• Medical terminology
• SharePoint
• Tax experience
• Windows
• Microsoft Windows Server
• Quality control
• Quality assurance
• Clerical experience
• Time management
• Organizational skills
• Communication skills
• Adobe Acrobat
• Administrative experience
• Microsoft Word
• Computer skills
• English
• Typing
• Microsoft Outlook Calendar
• Office experience
• Medical billing
• Medical office experience
• Writing skills
• Word processing
• Microsoft Excel
Additional Information
• Strong computer skills
• Proficient at meeting quotas
• High understanding in customer concerns and needs
• Background in insurance verification and coding
• Ability to work under pressure
• High understanding of time management
• Efficient in multiple EMR systems and Salesforce
• High adaptability rate with the urge to learn more
• Background in sales
Contact this candidate